Likelihood to Recommend Workday Cloud Platform is primarily suited for large organizations with individual teams handling various Human Resource functions. Since the data is scattered, Workday is an excellent tool to bring all the data to a single platform and then use Machine Learning techniques to generate both descriptive and prescriptive insights to make sure the skillset portfolio remains updated.
Read full review For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
Read full review Pros The platform is quite intuitive to use, even a new user would find be comfortable navigating through different options. As a lead, you can easily track the performance, leaves, and any recruitment in process. The objective setting process and providing your inputs onto the same is pretty organized, easily accessible. Additionally, one can easily navigate through the historical objectives and performance feedback whenever one wants to review. Read full review Customization and ability to create customer profiles Easy integration with other tools and rich history of customer actions. Provides a fully intuitive interface Very good ways to analyze Read full review Cons Glitching - Occasionally the app will glitch and shut down completely. Sometimes it can be when you are in the middle of something timely, causing frustration and issues. I haven't seen this happen as often recently. Inbox - It would be helpful if Workday developed a feature to organize inbox tasks based off what department they are for, what the task is and so on. So you can quickly filter or look for the task at hand. Candidate Tracking - Hiring managers throughout the company work with the HR department to track candidates, schedule interviews and so on. Workday does not always have the best interface in this regard. It could use a feedback feature for hiring managers to be able to be more involved, as they can be on other platforms. Read full review There are some glitches when doing upgrades on information or data, sometimes It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day. The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match. Read full review Usability Simple HR tasks are easy to complete (ex, hours, booking time off). It has a clean UI, but not sure we're using the full functionality as only certain tiles are shown.
Read full review Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
Read full review Support Rating I give it this rating because, in its current capacity, it does not meet all of Human Resources' needs - which can cost the organization by having to rely on multiple platforms to do what one might be able to do. Again, as mentioned, it works great for what most employees require of it
Read full review Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
Read full review Alternatives Considered Workday is an incomplete product, by this I mean it must work alongside other products and does not work by itself. Trying to make several different products work smoothly together becomes very challenging. As compared to ADP products, when purchased all together work very well all together. Also, ADP has extensive Training programs and extensive Customer Support. So ADP's products are far superior to Workday's products in my opinion.
Read full review Return on Investment Employee sentiment has become more positive as evident from various internal and external surveys Employees are able to save a lot of time by finding everything they need at a single place Hiring process has become more transparent as workday has helped removed unconscious bias from the hiring process Read full review Agility and improved response times Improved customer relationship/engagement Integration and tracking capabilities for customer growth phases. Read full review ScreenShots