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Yellow.ai vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Yellow.aiZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Yellow.aiZendesk Sunshine Conversations
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsContact vendor for pricing information.—
More Pricing Information
Community Pulse
Yellow.aiZendesk Sunshine Conversations
Top Pros

No answers on this topic

Top Cons

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Yellow.aiZendesk Sunshine Conversations
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User Ratings
Yellow.aiZendesk Sunshine Conversations
Likelihood to Recommend
9.0
(2 ratings)
7.6
(5 ratings)
User Testimonials
Yellow.aiZendesk Sunshine Conversations
Likelihood to Recommend
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
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Pros
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
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Cons
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
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Alternatives Considered
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
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Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
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Return on Investment
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
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Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
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ScreenShots