Yellow.ai vs. Zendesk Sunshine Conversations
Yellow.ai vs. Zendesk Sunshine Conversations
Product | Rating | Most Used By | Product Summary | Starting Price |
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Yellow.ai | N/A | yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. | N/A | |
Zendesk Sunshine Conversations | N/A | Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Contact vendor for pricing information. | — | ||||||||||||||
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Yellow.ai | Zendesk Sunshine Conversations | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Yellow.ai | Zendesk Sunshine Conversations | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | EZ Texting Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Quadient Inspire Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Quadient Inspire Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Yellow.ai | Zendesk Sunshine Conversations | |
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Likelihood to Recommend | 9.0 (2 ratings) | 7.6 (5 ratings) |
Yellow.ai | Zendesk Sunshine Conversations | |
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Likelihood to Recommend | Yellow.ai
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Pros | Yellow.ai
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Cons | Yellow.ai
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Alternatives Considered | Yellow.ai
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Return on Investment | Yellow.ai
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