Solid Reliable product.
February 28, 2023

Solid Reliable product.

Ryan Curtis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Axcient x360Recover

We deploy this via HAAS/SAAS based on our client's contract. We deploy combination our own appliances and D2C. We use Axcient for BCDR, File and image based recovery. We also use the appliances capabilities to move data and servers around during project execution. Our NOC team monitors and maintains the backup integrity and participates in large scale recoveries.

Pros

  • Recovery, the wide variety on how we can recover has been very helpful
  • Ease of access via the portal to allow us to easily manage many devices.
  • Support is responsive

Cons

  • It would be nice for our skilled technicians skip tier1 support on some issues.
  • Reporting, its getting better but would like to see more
  • Relaying hardware issues from BDR as tickets to our PSA
  • With Axcient in place we are able to write our contracts with a higher price per user.
  • reliable backups help with piece of mind when we get into a recovery situation we are can focus on the recovery right away and not wonder if we are able to restore.
  • We have used Axcient to recover devices that are support rabbit holes this has saved us time in troubleshooting and fixing where the solution would be a large time sink.
In all cases Axcient either offered better RTO, RPO. Managability or pricing.

Do you think Axcient x360Recover delivers good value for the price?

Yes

Are you happy with Axcient x360Recover's feature set?

Yes

Did Axcient x360Recover live up to sales and marketing promises?

Yes

Did implementation of Axcient x360Recover go as expected?

Yes

Would you buy Axcient x360Recover again?

Yes

Axcient is well suited at clients that need backups that can be recovered or spun up on a BDR, having a cloud replication that can be spun up is also a bonus. Clients that don't have server infrastructure has been a challenge to get Axcient in place. However we are seeing more traction with the introduction of D2C with the premises repository. One request there would be to allow backups to the cloud take place whether the on premises device is available or not.

Axcient x360Recover Feature Ratings

Disaster Recovery
7.0
Hot Sites
7
Disaster Recovery Testing
7
Data Center Backup
8.9
Universal recovery
9
Instant recovery
9
Recovery verification
8
Business application protection
9
Multiple backup destinations
10
Incremental backup identification
10
Backup to the cloud
10
Deduplication and file compression
8
Snapshots
10
Flexible deployment
10
Management dashboard
7
Platform support
6
Retention options
8
Encryption
10
Enterprise Backup
8.8
Replication
10
Operational reporting and analytics
7
Malware protection
9
Multi-location capabilities
9

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