Booker vs. MINDBODY

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Booker
Score 7.7 out of 10
N/A
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
$129
per month
MINDBODY
Score 7.0 out of 10
N/A
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
$129
per month
Pricing
BookerMINDBODY
Editions & Modules
Starter
$129
per month
Accelerate
$269
per month
Ultimate
$429
per month
Starter
$129
per month
Accelerate
$259
per month
Ultimate
$399
per month
Ultimate Plus
$599
per month
Offerings
Pricing Offerings
BookerMINDBODY
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$250 No setup fee
Additional Details
More Pricing Information
Community Pulse
BookerMINDBODY
Considered Both Products
Booker
Chose Booker
Ease of use of the platform, ease of access, and a wide set of features make Booker outstanding. It has a wider reach in comparison to its competitors as it has a niche customer base. Booker helps to build a strong customer base as compared to others and also is a one-stop …
MINDBODY

No answer on this topic

Top Pros
Top Cons
Best Alternatives
BookerMINDBODY
Small Businesses
vCita
vCita
Score 9.5 out of 10
Kajabi
Kajabi
Score 8.5 out of 10
Medium-sized Companies
Calendly
Calendly
Score 9.0 out of 10

No answers on this topic

Enterprises
Zoho Calendar
Zoho Calendar
Score 8.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
BookerMINDBODY
Likelihood to Recommend
7.3
(18 ratings)
6.2
(37 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.3
(3 ratings)
6.0
(2 ratings)
Availability
-
(0 ratings)
1.0
(1 ratings)
Performance
-
(0 ratings)
1.0
(1 ratings)
Support Rating
6.0
(6 ratings)
6.2
(44 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
BookerMINDBODY
Likelihood to Recommend
MINDBODY
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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MINDBODY
MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
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Pros
MINDBODY
  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
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MINDBODY
  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
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Cons
MINDBODY
  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
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MINDBODY
  • There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
  • The MINDBODY branded app connection needs more attention.
  • Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
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Likelihood to Renew
MINDBODY
Because I'm so familiar with it. I'll definitely reconsider.
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MINDBODY
No answers on this topic
Usability
MINDBODY
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
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MINDBODY
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
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Reliability and Availability
MINDBODY
No answers on this topic
MINDBODY
Constant errors and TERRIBLE PRODUCT support
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Performance
MINDBODY
No answers on this topic
MINDBODY
Fails at everything form availability to reliability.
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Support Rating
MINDBODY
Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
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MINDBODY
MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
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Implementation Rating
MINDBODY
As far as I know, implementing Booker into our business was fairly easy.
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MINDBODY
No answers on this topic
Alternatives Considered
MINDBODY
When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
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MINDBODY
MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
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Scalability
MINDBODY
No answers on this topic
MINDBODY
Constant errors and ZERO support from the company.
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Return on Investment
MINDBODY
  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
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MINDBODY
  • I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
  • The app is good exposure.
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ScreenShots

Booker Screenshots

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