What users are saying about
25 Ratings
18 Ratings
25 Ratings
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Score 9.8 out of 101
18 Ratings
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Score 6.6 out of 101

Likelihood to Recommend

Booker

I think Booker is well suited for a business needing the whole package, such as booking and a POS system. I believe it is less suitable for hair salons because reports are not visual and the system is not simple and to the point. Everything is an add-on for an extra cost, like custom emails to clients. Schedulicity is worth looking at
No photo available

MINDBODY

The best scenario to use MindBody would be in some sort of smaller fitness studio like pilates, yoga, and barre classes where their is only a few classes offered each day. If you were to use MindBody at a place like Lifetime or another huge fitness corporation I don't think it would work quite as well. The schedule on the app would get very crowded and it would be hard to regulate everyones payments with that many classes going on at once. Its better that at a place like that everyone just pays a membership fee instead of a class by class basis.
No photo available

Pros

Booker

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
K. Joann Clemens profile photo

MINDBODY

  • Reliable - In the last year, it has never been down or unavailable.
  • The mobile app, kiosk, website integration, and desktop work seamlessly.
  • Deep customization in terms of class/membership rules is available.
Andre Yeu profile photo

Cons

Booker

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
No photo available

MINDBODY

  • Would like to customize time sheets which are generated.
  • Would like ability to back up information on a weekly basis so when MindBody is down I can access needed information.
Kathleen Baker profile photo

Likelihood to Renew

Booker

Booker 10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
No photo available

MINDBODY

No score
No answers yet
No answers on this topic

Usability

Booker

Booker 8.3
Based on 3 answers
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
No photo available

MINDBODY

MINDBODY 6.0
Based on 2 answers
I think that some of it is easy to use and see what you're doing, but the complexity and the amount of steps needed makes it difficult and requires a lot of training
Kylie Crandall profile photo

Support

Booker

Booker 10.0
Based on 2 answers
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
No photo available

MINDBODY

MINDBODY 10.0
Based on 1 answer
Support staff, both pre-sale and post-sale have been outstanding.
Andre Yeu profile photo

Implementation

Booker

Booker 10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
No photo available

MINDBODY

No score
No answers yet
No answers on this topic

Alternatives Considered

Booker

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Rafi Qureshi profile photo

MINDBODY

We used Appointments Plus before MINDBODY and will be moving the chiropractic end to ChiroTouch for 2018
Katie Little - Krieger profile photo

Return on Investment

Booker

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Jessie A. Toro profile photo

MINDBODY

  • Mindbody had a very strong ROI for our business, as without it we would not have been able to service the majority of our partners.
No photo available

Screenshots

Pricing Details

Booker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250

Booker Editions & Modules

Edition
Basic$851
Standard$1351
PlusCustom
  1. Per Month [Unlimited Users]
Additional Pricing Details

MINDBODY

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MINDBODY Editions & Modules

Additional Pricing Details

Add comparison