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Dynatrace

Dynatrace

Overview

What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

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Recent Reviews

TrustRadius Insights

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. …
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Dynatrace is great!

8 out of 10
May 23, 2020
Dynatrace was at first used with some application teams of the bank. We currently use it to enhance the support of all applications across …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

What is Dynatrace?

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Dynatrace Demo - Deliver Perfect Software Experiences

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Dynatrace Quick Demo - Automated baselining

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Dynatrace Demo - 5 minute getting started overview

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Product Details

What is Dynatrace?

Dynatrace is an AI-centered software intelligence platform. It includes APM features scaled for enterprises and with individual transaction-level monitoring capabilities as well as infrastructure monitoring, AIOps, digital business analytics, and digital experience monitoring. Businesses use the Dynatrace platform to collaborate internally and deliver value to users with minimal effort.

Dynatrace Video

Intro to the magic of Dynatrace

Dynatrace Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Reviewers rate Usability highest, with a score of 8.4.

The most common users of Dynatrace are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(569)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. Users have found the tool to be extremely valuable in measuring the performance of key business applications and enabling error analysis and outage remediation. Dynatrace is utilized by organizations to monitor applications and infrastructure, both on-premises and in the cloud, providing operational support to infrastructure and application teams by rapidly identifying and resolving problems. The software is also instrumental in providing automation capabilities, empowering different departments to onboard and benefit from its monitoring capabilities. With its ability to catch issues before they impact customers, Dynatrace ensures availability, performance, and root cause analysis for tier 1 applications. It proves to be essential for troubleshooting incidents, conducting health checks, and gaining insight into dependencies for business and product engineering operations teams. Additionally, Dynatrace offers robustness that allows managing large environments with a small team. Being rolled out across the organization, it helps accelerate deployments to modern technologies and streamlines problem detection. Overall, Dynatrace serves as a crucial tool in understanding critical application issues, improving customer satisfaction, increasing the frequency of deployments, addressing performance issues, and making informed business decisions.

To get the most out of Dynatrace, users recommend the following actions:

  1. Conduct thorough research and ensure buy-in from executive leadership and all app and infrastructure teams before committing to Dynatrace.

  2. Start by setting up Dynatrace correctly and build meaningful dashboards and management zones to optimize monitoring needs and gain valuable insights.

  3. Leverage Dynatrace's professional services to speed up deployment and make the most of the product. Take advantage of the study material available on university.dynatrace.com to enhance knowledge and skills.

By following these recommendations, users believe that Dynatrace can provide comprehensive monitoring capabilities, quickly identify performance issues, and assist in effective issue resolution.

Attribute Ratings

Reviews

(51-75 of 341)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently leverage the APM capabilities of Dynatrace within our organization. It is primarily deployed to benefit our Application/Development teams, at the moment. Currently, Dynatrace provides the ability to allow for application tracing across different applications and teams that have dependencies/relationships with each other.
  • Application fault tracing between different applications
  • Pure Path views into all supporting components of an application
  • Monitoring of applications that are developed in programming languages that require intermediate-language compilation (C++) still requires integration at the code-level.
Major application deployment for our company leveraged this as a means of providing real-time fault detection. Doesn't currently have visibility (in our implementation--not a failing of the product) to infrastructure, but I'm advocating my best to remedy that.
Score 9 out of 10
Vetted Review
ResellerIncentivized
We succesfully resell Dynatrace as part of our Managed Services portfolio. Both we and our customers value the insights delivered by Dynatrace and the intuitive way the information is delivered. Since the migration to the new Dynatrace platform, including the One Agent implementations, usage has become even more easy and valuable.
  • Ease of implementation
  • Full stack monitoring
  • Pricing model is complicated
Dynatrace is well suited in a situation where our customers are moving from on-premises to cloud environments. The extensive insights from Dynatrace give us a good baseline and information customers can use to guarantee quality for their end-users.
Score 8 out of 10
Vetted Review
Verified User
Dynatrace provides fast troubleshooting. It has a useful dashboard to help make business decisions.
  • Advance troubleshooting
  • Saves lots of time
  • Doesn't detect all processes
  • Doesn't detect all services
Dynatrace is well suited for web applications. It's not as useful for non-web applications, such as login platforms that are API-driven.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace mostly in the pre-production environment to identify any performance issues before we promote code to production. Dynatrace is used by separate business units but we are considering rolling it out across the organization. By using Dynatrace, we've prevented many performance issues going to production and prevented performance issues in production as well.
  • Easy to identify any performance issues by back-tracking any dependency calls
  • Automatically identifies the root cause of any performance problem
  • Dashboards: Currently we don't have the option to compare dashboard data between two time-frames
  • Easy to group multiple database instances into one single database
With Dynatrace, it's easy to back-track any transaction. We are also using AppDynamics in production but developers are struggling to identify any root cause if there are any performance issues. However, in Dynatrace it's easy to back-track and identify any issue quickly. Dynatrace UI is user friendly compared to AppDynamics. I think Dashboard is nice, but there is no way I can compare between two time-frames. This would help me to compare test results between two releases easily.
J. Timothy Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Dynatrace's Davis Assistant to analyze all aspects of the full stack and provide proactive suggestions for resolution of issues. Also considering replacing Tealeaf with session replay from Dynatrace once it becomes mature enough.
  • High quality session replay
  • Full stack monitoring
  • Session replay needs more granularity - need to see DOM/HTML
  • Capture needs easier integration with Adobe
Best suited for full-stack monitoring, but session replay is not able to replace what Tealeaf currently provides.
February 07, 2020

Dynatrace Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's being used in different departments. The business problems addressed are application performance monitoring, debugging, real-time user monitoring, and integrating with DevOps organizations. Ease of deployment brings down the number of hours we spent on deployments. One click deployment on the servers is the big gain for our organization. Pure Path debugging is another advantage.
  • Application performance monitoring
  • Application debugging
  • AI engine
  • Integration with Remedy
Dynatrace is well suited for application performance monitoring, application debugging, real-time user monitoring and cloud infrastructure monitoring. It is really good for organizations that have hybrid clouds that span between on-premise, AWS, and Azure platforms. End-users can view all the issues from a single pane of glass which really helps in troubleshooting the application
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently, Dynatrace is being used by the IT department only on a POC. We are reviewing the possibility to acquire a full version to support future business development like shared services and to improve our ability to automatically respond and prevent applications and infrastructure problems. Also, we intend to use Dynatrace as a business monitoring solution on a control tower-like environment.
  • Quick insights for root cause analysis
  • Dashboards with great drill down abilities
  • Business insights
  • Pricing policy
It is great in an environment with several applications integrated and with dependencies, several cloud vendors, and high transaction volume. Good for businesses with high complexity and IT dependency in mission-critical business transactions. My perception is that it is less appropriate for industrial automation, specialized applications, and when you need to generate a lot of code injection to provide detailed metrics.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used across the entire organization: development, QA, operations, business, InfoSec, executive management.
Improved customer experience. Faster time to Releases. Faster root cause determination. Performance and scalability issues discovery. Provides deeper insight into transactions run-time, topology, containers, network and infrastructure performance, latency contributions, resource issues, Java run-time and top database issues.
  • Ease of use.
  • Rapid root cause identification.
  • Custom reporting.
Well suited for financial services sector to improve customer experience, minimize downtime, rapid root cause analysis. Provides Deep insight into runtime transactions, full tech stack, network and infrastructure, database performance, SQL query performance, JVM resource utilizations, threading, memory usage and connections. Ideal for performance testing, test results analysis and reporting test artifacts.
February 07, 2020

Dynatrace into the future

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used as the premier enterprise monitoring tool at Air Canada. It is currently used by our monitoring and IT operation center teams. We use Dynatrace to monitor various applications in the Air Canada network including our website - aircanada.com and our check-in channels including mobile, web and airport kiosks. The main business problem Dynatrace addresses is visibility. But it also does so much more to help us reach root cause analysis quickly and automatically. Whenever we have issues on an application, Dynatrace automatically detects the problem and sends an alert to our ITOC team to investigate the current issue.
  • AIops - automation is king, and saves time/money.
  • One agent deployment is simple and the auto detection feature is great.
  • Better dashboarding - fix the bugs and give more customization options.
  • Easier ways to chart custom metrics.
Dynatrace is great when we have an issue with one of our apps and we need to pinpoint the problem. For example, we had an issue with kiosks at airports - we managed to have Dynatrace alert the airports when the kiosks were running low on paper and to replace them. Another place Dynatrace excels is when we have an outage that is affecting multiple applications at once. Usually that means some dependency is down and Dynatrace can quickly identify the root cause.

Dynatrace is less appropriate on some legacy systems that are not supported. Unfortunately no support for really old applications.
Score 10 out of 10
Vetted Review
Reseller
We resell Dynatrace as part of a managed service. It is currently used by both departments and whole organizations. It solves the problem of monitoring modern microservice-based software solutions deployed to cloud environments.
  • Quickly identify the true source of outages and performance problems.
  • Simple deployment.
  • Improved infrastructure monitoring.
  • Improved support for Kubernetes.
Well suited in all cloud environments. Less appropriate for very old legacy and custom applications in ancient languages.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using it for root cause analysis as well as determining stability throughout our platform. It is used mostly by the tech department with a tiny bit of the business users.
  • Easy to install.
  • Immediately provides value.
  • More robust APIs.
  • A lot of updates to one agents and the platform in general.
They more or less have delivered on their promises of what the platform can do.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is being used in infrastructure and operations department. It's used to address coding issues as well as issues caused by the Oracle Weblogic infrastructure. We also have some insight into database calls and problems with queries. Dynatrace has helped with diagnosing countless issues with its root cause leading to problem resolution.
  • User session analysis is fantastic.
  • Root cause analysis has been extremely accurate.
  • Cost.
  • Cost.
Dynatrace is well suited for reviewing customer complaints with your particular applications. Its user session record feature has helped with countless problems reported and allowed us to make changes to provide a better experience to our customers. We are ecstatic about the value provided with the tools available to us.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use this as our standard monitoring tool in the bank to reduce MTTR and gather business data to help drive product development. We have it installed in many different and complex environments ranging from AIX to PCF and it handles the data seamlessly inside the tool making the user experience similar no matter what platform our applications are hosted.
  • Easy to install.
  • Automated anomaly detection and baselining.
  • Consistency within the tool (click to save in some places and not others).
  • Dashboarding.
Very well suited for cloud deployments and deployments on platforms such as PCF and Kubernetes. Something Dynatrace does extremely well is ease of install no matter the platform, and the installation is also very easily automated. With that and the configuration API you can basically automate your entire Dynatrace implementation from installation to configuration.
February 07, 2020

Dynatrace Review

Score 10 out of 10
Vetted Review
Verified User
Dynatrace is used by infrastructure support teams, web development teams, platform DevOps teams, and the service desk. It addresses service response time issues, availability issues, bad code issues, and resource utilization issues.
  • Installs easily with no modifications needed to target applications.
  • Provides detailed PurePath code-level visibility to all application transactions not just sampled ones.
  • Dynatrace could improve the license model. They license host units, DEMs, and metrics differently.
  • Price model for host units is based on host memory size and this can be costly.
It is well suited for Java applications, Windows servers, Linux servers, cloud applications. It is good at web availability, real user monitoring of web sites and java applications. It not as good at frameworks like weblogic due to the admin console and other web logic server issues and the T3 protocol.
February 07, 2020

Overall Dynatrace Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used on a daily basis for our incident management process. When an ongoing incident is active, then a war room is opened to allow all teams to follow the Dynatrace analysis. We normally start using the Layer breakdown to identify the service or technology that could cause the problem.
Many support teams use AppMon to identify and resolve ongoing problems. Also used to help find the root cause for the problem management process.
  • Session replay is a great feature that helps the IT support team see what the user was doing when the error showed up.
  • DAVIS AI. Now finding the root cause is a simple task. The AI engine does great work identifying the flow of applications-services-infrastructure in the problem. Even goes farther identifying and showing where the problem is.
  • Navigation: sometimes it's hard to find the information as this is placed in many screens. At the beginning users have a hard time.
  • Infrastructure view: it seems cool to have all interrelated nodes in graphical mode, however for very large typologies it's hard to follow.
Well suited: incident management process loves this as we are able to find the issues in real time.
Less appropriate: business analysis is not business driven and hard to understand at this level.
Michael Clarke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our current and future ecommerce platforms are enabled with Dynatrace for application debugging and insight, most importantly due to a variety of application platforms and even custom applications developed internally. It is used company-wide by our ebusiness organization.
  • Level of detail digging into supported platforms.
  • Problem AI & notification.
  • SaaS model user interface can be difficult/confusing to navigate.
  • While many plugins are available, many involve detailed tweaking to get right.
Well suited where you can implement the agent on as many platforms/hosts/environments that contribute to the whole as possible to eliminate gaps in service flows. For very proprietary application platforms perhaps not operating with widely-accepted standards the level of detail you may gain could only be host/utilization/resource statistics, less useful.
Trivedi Apurva | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used by the IT department to review the performance, availability and reliability of a few extremely business critical applications.
  • Real user monitoring.
  • Synthetic monitoring.
  • Code-level instrumentation for Python scripts.
Dynatrace is well suited for the companies where application performance is given utmost priority and the Dynatrace team has a liberty to install the agents on all systems used by the business critical applications. With the help of detailed performance and load tests in the lower environment a lot of issues can be resolved beforehand.
February 07, 2020

Dynatrace Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used to monitor tier 1 applications for availability, and performance and to help provide root cause analysis in the event of a system issue. We have internal applications, external applications (hosted on cloud), and middleware all instrumented.
  • Application availability and performance.
  • Failure alerts.
  • Sometimes the UI can be a bit inconsistent.
Dynatrace is particularly useful for developers and enterprise management. It helps developers debug and identify issues in their applications, it's crucial for production support, generating proactive alerts, and lastly for managers with its dashboarding and reporting capability.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace to measure performance of key business applications.
  • Deep insights into performance issues.
  • Real user and transaction monitoring with PurePath feature.
  • No code-level instrumentation for Python.
  • Some learning curve to use the platform effectively with advanced features.
Best APM platform in the market. Dynatrace provides insight into detailed performance metrics for complex enterprise applications.
It doesn't provide detailed performance metrics for Python applications out of box. There is an SDK provided for code-level instrumentation of Python but it requires significant effort and code change.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is being used to monitor key business critical applications supporting sales and member processes. It is primarily used by the IT department, but it is currently being expanded to member services and marketing. We have utilized Dynatrace to analyze and resolve critical failures and performance degradation in these applications as we move forward on our digital journey.
  • Usability and user adoption.
  • Ease of installation and configuration.
  • Licensing model and utilization.
  • Managed environment upgrades.
Dynatrace is exceptionally well suited for classic performance monitoring and even extends further into problem analysis. Given its cost structure however it is not well suited for all types of monitoring and cheaper options will often be used to augment Dynatrace. When this occurs however one loses the critical correlation and single pane of view insights into the whole of application performance.
February 07, 2020

Dynatrace Great Product

Casey Humphries | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace for application analytics and monitoring of our AWS cloud applications systems and processes.
  • Easy to set up.
  • Agent does all the work for you.
  • Analytics are good.
  • More analytics in application monitoring.
  • Better customization.
Dynatrace is great for application monitoring and cloud analytics (I.e. Azure, AWS, Google).
Alain Cote | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are actually using AppMon and are evaluating the Dynatrace migration path to continue on our APM journey. We have around 700 AppMon users and have been using it for the last 4 years.
  • Visibility across the whole application stack.
  • Great integration with cloud stacks.
  • Well documented and flexible API.
  • Integrated AI for baselining, problem detection and root cause analysis.
  • Export of session for storage and sharing not available.
  • Limited schedules for reporting.
Dynatrace helps us see what applications are doing across cloud and on premise deployments. It is adapted to microservices monitoring with auto discovery and CAAS integretions. Faster incident resolution through root cause analysis.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used to monitor several applications and areas of infrastructure both on premises and in the cloud. Error analysis and outage remediation are the main focuses, although with greater familiarity, more reporting and real-time business data analysis may be explored in the future. We are also exploring leveraging some of the automation capabilities in a variety of areas.
  • Application monitoring
  • Performance monitoring
  • User experience
  • Log querying/analysis is difficult to navigate to
Dynatrace is well suited for performing root-cause analysis for a variety of application errors and outages. Using this one tool, we can isolate outages due to bad deployments, infrastructure issues, and everything in between. However, browsing/querying logs from a wider context seems a bit limited when compared to products like Splunk.
February 07, 2020

Dynatrace

Score 10 out of 10
Vetted Review
ResellerIncentivized
Most of my clients use Dynatrace in specific departments, not the whole organization. They are almost all working on expanding this and especially trying to bring business people to the party. Most of the time, my clients come to Dynatrace to work on monitoring their apps, but we try to show them that they can deliver business metrics and also optimize their performance, not just be reactive.
  • Problem Detection
  • Root Cause Analysis
  • Serverless application monitoring
  • Cloud integration
Dynatrace is well suited for monitoring a diverse ecosystem of applications, running in multiple environments and with differing languages. It is very quick and easy to implement Dynatrace and it is very fast to deliver business value. In the world of cloud deployments, monitoring server-less applications, i.e. AWS Lambda is still in early stages, which is a shame since we often use it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used by the SaaS team to monitor the various environments contained within our 'domain'. It helps us monitor services, servers, alerts us to degradation, etc., in our environments. It helps us speed up our process of triaging an issue and resolving said issue faster.
  • Contains an amazing breadth of information without lifting a finger
  • Speeds up team response to issues
  • The learning curve is a bit steep and a lot comes at a first-time user fast
  • Better integration with environments that are secured behind SSO modules, etc. for things like Session Replay
Dynatrace has given me visibility into the services running on my systems and alerted me to errors that clients may not have even seen yet. An example would be the MSMQ service on a particular host. Dynatrace alerted me, stating that there was an issue with insufficient resources before anyone else had even reported the issue.
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