A nice improvement over older version however requires learning investment
February 07, 2020

A nice improvement over older version however requires learning investment

Michael Clarke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Our current and future ecommerce platforms are enabled with Dynatrace for application debugging and insight, most importantly due to a variety of application platforms and even custom applications developed internally. It is used company-wide by our ebusiness organization.
  • Level of detail digging into supported platforms.
  • Problem AI & notification.
  • SaaS model user interface can be difficult/confusing to navigate.
  • While many plugins are available, many involve detailed tweaking to get right.
  • Identifying issues before causing actual service outages.
  • User experience or customer satisfaction results.
While this was a few years ago IBM Tivoli was VERY difficult to configure and install for a variety of application platforms. Each host had very specific and complicated setup, antiquated GUIs and a rough time. Dynatrace even prior to SaaS had a more general installation & setup path.
We have regular collaboration with our sales & technical team, chat on the SaaS page is always helpful and will open a case for you if they cannot immediately fix.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Well suited where you can implement the agent on as many platforms/hosts/environments that contribute to the whole as possible to eliminate gaps in service flows. For very proprietary application platforms perhaps not operating with widely-accepted standards the level of detail you may gain could only be host/utilization/resource statistics, less useful.

Dynatrace Feature Ratings