Overall Dynatrace Review
February 07, 2020
Overall Dynatrace Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Dynatrace is used on a daily basis for our incident management process. When an ongoing incident is active, then a war room is opened to allow all teams to follow the Dynatrace analysis. We normally start using the Layer breakdown to identify the service or technology that could cause the problem.
Many support teams use AppMon to identify and resolve ongoing problems. Also used to help find the root cause for the problem management process.
Many support teams use AppMon to identify and resolve ongoing problems. Also used to help find the root cause for the problem management process.
- Session replay is a great feature that helps the IT support team see what the user was doing when the error showed up.
- DAVIS AI. Now finding the root cause is a simple task. The AI engine does great work identifying the flow of applications-services-infrastructure in the problem. Even goes farther identifying and showing where the problem is.
- Navigation: sometimes it's hard to find the information as this is placed in many screens. At the beginning users have a hard time.
- Infrastructure view: it seems cool to have all interrelated nodes in graphical mode, however for very large typologies it's hard to follow.
- Faster recovery process to our applications.
- Less downtime which means that our customers are happy.
Better integrated, in just one touch we find the data needed to resolve our incident.
Do you think Dynatrace delivers good value for the price?
Yes
Are you happy with Dynatrace's feature set?
Yes
Did Dynatrace live up to sales and marketing promises?
Yes
Did implementation of Dynatrace go as expected?
Yes
Would you buy Dynatrace again?
Yes