Dynatrace Delivers Accelerated Performance Management with a Holistic View of the Customer Experience
February 07, 2020

Dynatrace Delivers Accelerated Performance Management with a Holistic View of the Customer Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used to monitor key business critical applications supporting sales and member processes. It is primarily used by the IT department, but it is currently being expanded to member services and marketing. We have utilized Dynatrace to analyze and resolve critical failures and performance degradation in these applications as we move forward on our digital journey.

Pros

  • Usability and user adoption.
  • Ease of installation and configuration.

Cons

  • Licensing model and utilization.
  • Managed environment upgrades.
  • It has shortened time to resolution.
  • It has resolved disagreements with vendors on problem analysis.
Dynatrace stacks well against all competitors. It differentiated itself with its deeper analysis capabilities when it comes to down to the problems that can occur at a code level. We selected Dynatrace over the competitors for this reason as well as the vision it had for the future of the product.
Dynatrace has been consistently helpful and in many ways stepping outside the normal channels to ensure the customer is assisted in a timely manner. In addition, the quality of information provided has been very good with very few instances of partial or incorrect information provided by support or others in the organization.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is exceptionally well suited for classic performance monitoring and even extends further into problem analysis. Given its cost structure however it is not well suited for all types of monitoring and cheaper options will often be used to augment Dynatrace. When this occurs however one loses the critical correlation and single pane of view insights into the whole of application performance.

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