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Robust solution, but need to prove a better business case.
February 07, 2020

Robust solution, but need to prove a better business case.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Currently, Dynatrace is being used by the IT department only on a POC. We are reviewing the possibility to acquire a full version to support future business development like shared services and to improve our ability to automatically respond and prevent applications and infrastructure problems. Also, we intend to use Dynatrace as a business monitoring solution on a control tower-like environment.
  • Quick insights for root cause analysis
  • Dashboards with great drill down abilities
  • Business insights
  • Pricing policy
  • Potential tool as a preparation for shared services with the company, but not a good business case to support tool acquisition investment.
Our technical team showed me the completeness of Dynatrace against the competitors. Also, the breadth of services Dynatrace offered was a selling point.
Not enough experience to write about support, but the vendor team was great during POC.

Do you think Dynatrace delivers good value for the price?

Not sure

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

It is great in an environment with several applications integrated and with dependencies, several cloud vendors, and high transaction volume. Good for businesses with high complexity and IT dependency in mission-critical business transactions. My perception is that it is less appropriate for industrial automation, specialized applications, and when you need to generate a lot of code injection to provide detailed metrics.

Dynatrace Feature Ratings