Item: Dynatrace
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Dynatrace provides fast troubleshooting. It has a useful dashboard to help make business decisions.

Pros and Cons

Advance troubleshooting
Saves lots of time

Doesn't detect all processes
Doesn't detect all services

Return on Investment

Clear detection details provided
Helpful visuals

Alternatives Considered

We have lots of tools for monitoring but have never had one where it does almost everything, like Dynatrace, before.

Support Rating

The Dynatrace One Agent is awesome. I rate that team with 10. However, as far as support goes, it's a 7. they only communicate via the support site. When we respond via email, they ignore us.

Key Insights

Do you think Dynatrace delivers good value for the price?

Not sure

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

I wasn't involved with the implementation phase

Would you buy Dynatrace again?

Yes

Other Software Used

ARIS Business Process Management (BPM), SAP Analytics Cloud, ACES (Automated Compliance and Evaluation System) Web Audit Technology

Likelihood to Recommend

Dynatrace is well suited for web applications. It's not as useful for non-web applications, such as login platforms that are API-driven.

Dynatrace: For fast troubleshooting

Overall Satisfaction with Dynatrace