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Dynatrace

Dynatrace

Overview

What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

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Recent Reviews

TrustRadius Insights

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. …
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Dynatrace is great!

8 out of 10
May 23, 2020
Dynatrace was at first used with some application teams of the bank. We currently use it to enhance the support of all applications across …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

What is Dynatrace?

YouTube

Dynatrace Demo - Deliver Perfect Software Experiences

YouTube

Dynatrace Quick Demo - Automated baselining

YouTube

Dynatrace Demo - 5 minute getting started overview

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Product Details

What is Dynatrace?

Dynatrace is an AI-centered software intelligence platform. It includes APM features scaled for enterprises and with individual transaction-level monitoring capabilities as well as infrastructure monitoring, AIOps, digital business analytics, and digital experience monitoring. Businesses use the Dynatrace platform to collaborate internally and deliver value to users with minimal effort.

Dynatrace Video

Intro to the magic of Dynatrace

Dynatrace Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Reviewers rate Usability highest, with a score of 8.4.

The most common users of Dynatrace are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(569)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. Users have found the tool to be extremely valuable in measuring the performance of key business applications and enabling error analysis and outage remediation. Dynatrace is utilized by organizations to monitor applications and infrastructure, both on-premises and in the cloud, providing operational support to infrastructure and application teams by rapidly identifying and resolving problems. The software is also instrumental in providing automation capabilities, empowering different departments to onboard and benefit from its monitoring capabilities. With its ability to catch issues before they impact customers, Dynatrace ensures availability, performance, and root cause analysis for tier 1 applications. It proves to be essential for troubleshooting incidents, conducting health checks, and gaining insight into dependencies for business and product engineering operations teams. Additionally, Dynatrace offers robustness that allows managing large environments with a small team. Being rolled out across the organization, it helps accelerate deployments to modern technologies and streamlines problem detection. Overall, Dynatrace serves as a crucial tool in understanding critical application issues, improving customer satisfaction, increasing the frequency of deployments, addressing performance issues, and making informed business decisions.

To get the most out of Dynatrace, users recommend the following actions:

  1. Conduct thorough research and ensure buy-in from executive leadership and all app and infrastructure teams before committing to Dynatrace.

  2. Start by setting up Dynatrace correctly and build meaningful dashboards and management zones to optimize monitoring needs and gain valuable insights.

  3. Leverage Dynatrace's professional services to speed up deployment and make the most of the product. Take advantage of the study material available on university.dynatrace.com to enhance knowledge and skills.

By following these recommendations, users believe that Dynatrace can provide comprehensive monitoring capabilities, quickly identify performance issues, and assist in effective issue resolution.

Attribute Ratings

Reviews

(26-50 of 201)
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February 08, 2020

Dynatrace Delivers

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support is always there, either online or over the phone. They provide expert answers and research anything they don't know. The chat function through the application is excellent, and we have weekly calls with our support rep who is knowledgable and helpful. I cannot say enough good things about Dynatrace support.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For the most part, DT support is great. We have had some issues however with our Managed System with ALR errors. We have been working with support for months on this, but they keep telling us to increase our cluster sizing even though we see no evidence that we need to expand our cluster.
Score 9 out of 10
Vetted Review
Verified User
Dynatrace puts the customer first, and has very knowledgeable support people. My team loves this feature available in Dynatrace--SaaS that let them chat with an expert right there at the moment they are facing an issue, or when they are not sure how to proceed. We have also used the ticketing system. Either way, we were able to get the level of support we expect from a company like Dynatrace.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I do not have many data points related to support, because we have not been implemented for very long. In the cases where I needed to reach out to Dynatrace, they were always responsive and quick to address any questions I may have had. I expect this will not change going forward.
February 07, 2020

Dynatrace is the future!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The time Dynatrace saves us in troubleshooting and filtering through logs is priceless. The high level of monitoring and the ability to drill down to the issue, or instance, has been a great experience. We are looking to implement Dynatrace on the majority of our infrastructure and will continue with it in the future.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have had the greatest support experience from Dynatrace, without any issues. Every issue and question has been answered or resolved in a very quick manner. To date, I have a handful of providers I can talk with in that manner.
February 07, 2020

Great product, but pricey

Ryan Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace has paid support offerings, but considering the size of our investment, I would have expected more of a premium offering being available as part of the purchase where we really only have in-app chat. Both other competitors offered this. Luckily it's pretty easy to use so generally we don't need a ton of help.
February 07, 2020

Intelligent Automation

Aaron Martinas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The speed of customer support is excellent. Dynatrace is responsive and reactive to the issues I raise. There are multiple avenues to reach support, which makes it less stressful. Account managers take their time to understand the issues and are always able to get the matters routed to the proper engineers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Besides a solid SE team, the platform supports live chat to assist with real-time questions on product setup/configuration and use of the tool. The live chat has been tremendous in getting answers/clarification while actively using the product.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have weekly support sessions hosted by the account team. This has been invaluable to assist in visibility throughout the company and provide a direct line to support when issues need further review after being initially submitted.
Score 8 out of 10
Vetted Review
Verified User
The Dynatrace One Agent is awesome. I rate that team with 10. However, as far as support goes, it's a 7. they only communicate via the support site. When we respond via email, they ignore us.
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