Item: IBM Robotic Process Automation
Rating: 8
Author: Sandeep Rathore

Use Cases and Deployment Scope

We have automated many of our processes using this tool, as this is affordable and drives better results than other tools in the market(yeah, we tried many). We used this on our customer support chatbot, and it was able to solve many small queries, which decreased cost and wait time. We have also automated our logs monitoring, and RPA is also taking actions based on it, using AI, which is very helpful and keeps the system up and running.

Pros and Cons

Actions based on data using AI.
Ai chat bot.
Code environment for complex task.

More code environment.
Reporting required.

Return on Investment

TAT for customer support decreased.
Customer agents availability increased.
Services Uptime increased.

Chatbot Functionality

We were able to integrate them, and it was a great success. Our process efficiency increased a lot after that.

Amount of Time Saved

We have saved around 10 min per customer by chatbot, and around 30 min every day by logs monitoring.

Key Insights

Do you think IBM Robotic Process Automation delivers good value for the price?

Not sure

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

Would you buy IBM Robotic Process Automation again?

Yes

Likelihood to Recommend

When used for workflow management or for tasks which require decisions based on data or AI can be trained, it works well. But it can use on scenarios that needs to consider so many factors as it gets to set it up and also gives unexpected results.

Great AI automation tool.

Overall Satisfaction with IBM Robotic Process Automation