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Mailjet

Mailjet

Overview

What is Mailjet?

Mailjet is an email solution designed for both marketers and developers. Mailjet allows them to create, send, and track marketing and transactional emails via a user interface or APIs.EMAIL MARKETINGMailjet’s user interface is available in 5 languages (English, French, German,…

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Recent Reviews

TrustRadius Insights

Mailjet serves as a cost-effective solution for users who need to send a high volume of emails. Users have found it to be reliable and …
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Good service

8 out of 10
May 24, 2021
Incentivized
MailJet is used by our CRM provider to send emails. The service is engrained into many departments within our business and is used on …
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They have no support at all.

1 out of 10
August 03, 2020
We use their service for newsletter sending. Our aim is to send emails and convert more customers. We send them like several thousands …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Email deliverability reporting (14)
    9.3
    93%
  • List management (14)
    9.1
    91%
  • Mobile optimization (13)
    8.5
    85%
  • Dashboards (13)
    7.8
    78%
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Pricing

View all pricing

Basic

$9.65

Cloud
per month

Premium

$20.95

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.mailjet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $7.49 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.9
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Product Details

What is Mailjet?

Mailjet is an email solution designed for both marketers and developers. Mailjet allows them to create, send, and track marketing and transactional emails via a user interface or APIs.

EMAIL MARKETING
Mailjet’s user interface is available in 5 languages (English, French, German, Spanish, and Italian) and enables marketing teams to create, test, and send emails. Its drag & drop email builder helps users create responsive emails. The user management and content locking enables companies to better control their brand image and accounts.

EMAIL API
Mailjet’s infrastructure can send up to 15M emails/hour (per user) via their Email API, even during peak sending periods. The proprietary architecture of Mailjet is based on low-level optimized code and a distributed cache strategy, which allows it to achieve the rapid processing. Mailjet is ISO27001 certified and GDPR compliant.

CUSTOMER SUCCESS FOR ALL
Mailjet’s Support team can answer questions and resolve customer issues in English, French, German, and Spanish. Enterprise accounts benefit from a dedicated Customer Success Manager to assist in onboarding.

Mailjet Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Additional Features

  • Supported: Segmentation
  • Supported: Marketing automation
  • Supported: A/X Testing
  • Supported: Campaign Comparison
  • Supported: Image Library
  • Supported: Email templates
  • Supported: Templating Language
  • Supported: Collaboration Toolkit
  • Supported: Multi-user Accounts
  • Supported: Subscription Forms
  • Supported: Parse API
  • Supported: Event API
  • Supported: Send API
  • Supported: SMTP Relay
  • Supported: Dedicated IPs
  • Supported: Deliverability Experts
  • Supported: Online support
  • Supported: Real-Time Monitoring
  • Supported: CAN SPAM Compliance
  • Supported: Transactional SMS
  • Supported: MJML

Mailjet Screenshots

Screenshot of Passport is Mailjet’s email editor that helps you create responsive emails in minutes and enables you to collaborate in real-time with other users inside the builder!Screenshot of Work as a team with Mailjet by inviting your team members to your accounts and defining each person’s role to increase productivity and ensure brand consistency.Screenshot of Check your campaign’s real-time statistics including opens, clicks, bounces, and more.Screenshot of Integrate Mailjet in less than 5 minutes and start sending emails via SMTP relay or Send API.Screenshot of Mailjet’s flexible infrastructure can process millions of emails per hour for customers worldwide with infinite scalability, real-time statistics, server availability, and distributed architecture.

Mailjet Videos

Discover MJML
Is your email team collaborating effectively? Teams like Product Hunt, Honeywell, and Johnson & Johnson use Mailjet to send emails as a team.

Mailjet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, French, Spanish, German

Frequently Asked Questions

Mailjet starts at $7.49.

Mailchimp, Campaign Monitor by Marigold, and Brevo are common alternatives for Mailjet.

Reviewers rate Email deliverability reporting and Standard reports highest, with a score of 9.3.

The most common users of Mailjet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(29)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mailjet serves as a cost-effective solution for users who need to send a high volume of emails. Users have found it to be reliable and efficient, especially when dealing with large mailing lists. The platform provides an editor and templates that allow users to create visually appealing email campaigns. The user-friendly campaign builder makes it easy to navigate and set up automated email campaigns. Many users have successfully integrated Mailjet with other automation products, such as Zapier, to streamline their workflows.

Organizations from various industries rely on Mailjet for different purposes. It is commonly used for sending emails to both inactive and active users, announcing new routes or products, and for marketing campaigns. With the help of the automation tool, welcome campaigns, invoice sending, and payment rejected emails can be easily automated. Both marketing and customer success teams appreciate Mailjet's outreach capabilities, using it to send notifications and updates to partners. Furthermore, Mailjet plays a significant role in the music industry by allowing music-related event organizers to reach a wide audience at an affordable price.

Mailjet is not limited to specific departments within an organization; it benefits various teams including customer service and production. By serving as the primary SMTP service for transactional and marketing emails, it enables seamless communication between different departments. Users appreciate the assistance of their dedicated success representative in managing deliverability and list health. The deliverability insights provided by Mailjet are seen as highly valuable as they allow users to identify and address potential problems before they impact email delivery.

CRM providers frequently utilize Mailjet for both marketing and transactional communications, making it an essential tool for customer relationship management. Users have experienced exceptional email delivery after upgrading to higher-tier plans, highlighting the importance of selecting an appropriate plan based on individual needs. While some users expressed disappointment with the decommissioning of certain plans, they continue using Mailjet until finding suitable alternatives that meet their requirements.

Overall, Mailjet's use cases span a wide range of industries and departments within organizations. It provides a cost-effective solution for sending high volumes of emails, allows for visually appealing email campaigns, and offers automation capabilities for efficient communication. The platform's user-friendly interface, reliable deliverability, and versatile functionality make it a valuable asset to users across various sectors.

Cost-effective option: Several users have found Mailjet to be a cost-effective choice for their email marketing needs. They appreciate the best price per mail in the market, considering the features it offers, making it a valuable and budget-friendly solution.

Intuitive user experience: Reviewers consistently praise Mailjet for its straightforward user experience and design. The platform's easy navigation and intuitive dashboard ensure a smooth execution of email marketing activities without requiring extensive training or technical knowledge.

Reliable deliverability: Many users highlight the reliable deliverability of Mailjet as a significant advantage. They note that their emails consistently reach the intended recipients, ensuring effective communication and engagement.

Hangs in Mail Editor: Some users have experienced issues with the mail editor, stating that it has occasionally hung and caused them to lose their work if not saved.

Lack of Resend Feature: Several reviewers have requested a feature to resend campaigns to users who didn't open the email, highlighting that this functionality is available in other software like ActiveCampaign.

Difficulties with Transactional SMS Feature: Users have found the transactional SMS feature through API difficult to use, expressing a desire for an all-in-one solution for SMS.

Mailjet is commonly recommended for the following reasons:

  • Users find Mailjet to be a stable and easy-to-implement platform with well-designed reports and analytics. They appreciate the ease of use and reliability it offers, especially for transactional email implementation and email campaigns.

  • Many users recommend giving Mailjet a try, particularly because of its free plan option. They find it easy to use and worth the price, making it a promising choice for businesses in their early stages or new startups with a decent number of target customers.

  • Mailjet is praised for its affordability and features, making it an attractive option for small businesses on a tight budget. Reviewers appreciate its aggressive pricing and key features, which allow them to send bulk emails at affordable prices.

Overall, Mailjet appears to be a popular choice among users looking for an affordable, feature-rich, and reliable email marketing platform that caters to the needs of small businesses and organizations on a budget.

Reviews

(1-14 of 14)
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Score 1 out of 10
Vetted Review
Verified User
[In my experience] they will suddenly decommission old plans and will move you automatically to new plans of much higher value by just sending you [an] email. I was lucky I read the email. If someone is unlucky to miss the mail they will see [an] increased bill straight away [of] 2.5 times from [the] coming month.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Generally a good and simple platform for email marketing. Doesn't require extensive training, as it is very intuitive to use. This also speaks to the simplicity of the solution. Easy to set up new templates for campaigns from the preset templates with a few customizations to the brand, keeping a nice look and feel.
May 24, 2021

Good service

Score 8 out of 10
Vetted Review
Verified User
Incentivized
we rarely have an issue with email sending and when we do we get alerts via email to say it's been investigated and when it's resolved. normally in a timely manner.

We use Mailjet for both marketing and transactional communications.
October 20, 2020

Mailjet Review

Ramón Carmona Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I definitely recommend Mailjet. I think it is suitable for most companies who have to send tons of emails and their user database might grow quickly. Other tools as Mailchimp, ActiveCampaign, etc. are thought of as all-in-one solutions to automate business for digital products such as affiliation, info products, etc. and are good. But definitely for high volume, Mailjet is my option. The following are some scenarios where you can use Mailjet:
-You can use general campaigns for inactive, active, and engaged users.
-Welcome automated emails for new users (usual automation of 3 to 5 mails with a separation of 3 days).
-Retention automated emails (users buy once, an email is sent encouraging to complete 5, then 7 then 15 purchases in exchange for prices).
-Custom invoices for payment gateways as stripe 2 checkout, Adyen, etc.
-Payment rejected automation campaigns (if credit card is rejected, an email is sent to notify the users to check its card status).
Score 1 out of 10
Vetted Review
Verified User
I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting. Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else. So, please DO NOT buy it, consider others.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Mailjet was not dependable. My events have specific dates and when I'm unable to use the service to market to those, I miss opportunities. I would have preferred it to just work. This happened way too often. Also for them to question the integrity of my email list seemed out of place. No other email marketing program has given us issues. Just Mailjet.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a great product for a business of any size wanting to be able to send email in a reliable way without having to invest heavily in infrastructure to do it yourself. It does require some technical knowledge to set up and maintain, but it isn't a very high bar, and the support is excellent and responsive.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Mailjet is well-suited to end-users that don't have a ton of experience with email marketing, as it's possible to build decent looking subscription forms, build solid lists, and send decent looking emails. The automation module is fairly complex, but having used a variety of different marketing automation programs, it's not really any more difficult than others. With any marketing automation campaign, you have to first know what you're doing and have a well-thought-out plan for email workflow, triggers, and timing of your sends.

You also cannot beat the value. It's by far one of the most affordable, full-featured options and you get a lot of bang for the buck. The client that uses it was previously using AWeber and Mailjet is way more affordable and offers a similar range of features. Plus, Mailjet's tech support is much better than AWeber's.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For my business, I have not come across a scenario where Mailjet was not a good fit for my needs. My email campaigns are pretty simple and straightforward. Mailjet is easy to work with and creates great-looking correspondence. Mailjet is a perfect fit for email needs.
Matthew Gardner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mailjet is great for mail at scale, past where you might be using Gmail or Mailchimp. We send hundreds of thousands of emails per month and managing those lists, emails, tracking opens, clicks, etc. is unruly without a robust tool. This could be overkill for smaller companies (we started using them when we were sending smaller volumes and it got expensive quickly for not much more benefit than cheaper tools).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Great for communicators or marketers to reach individuals both in and out of their organization, with little learning curve required.
  • Perfect for beginners.
  • Perfect for marketers on a budget.
  • A great tool to use for transaction marketing campaigns.
  • Great for those who prefer numerous options and customization tools to both create and save templates.
  • Great for communicators who need to send newsletter campaigns.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is very well suited for sending frequent newsletters and flyers. Its layouts are very relate-able for my products and services. The kind of preloaded templates I get on this software are very helpful for post sales communication of my products. My CRM team sends followup emails to our clients for post sales documentation.
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