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Mailjet

Mailjet

Overview

What is Mailjet?

Mailjet is an email solution designed for both marketers and developers. Mailjet allows them to create, send, and track marketing and transactional emails via a user interface or APIs.EMAIL MARKETINGMailjet’s user interface is available in 5 languages (English, French, German,…

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Recent Reviews

TrustRadius Insights

Mailjet serves as a cost-effective solution for users who need to send a high volume of emails. Users have found it to be reliable and …
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Good service

8 out of 10
May 24, 2021
Incentivized
MailJet is used by our CRM provider to send emails. The service is engrained into many departments within our business and is used on …
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They have no support at all.

1 out of 10
August 03, 2020
We use their service for newsletter sending. Our aim is to send emails and convert more customers. We send them like several thousands …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Email deliverability reporting (14)
    9.3
    93%
  • List management (14)
    9.1
    91%
  • Mobile optimization (13)
    8.5
    85%
  • Dashboards (13)
    7.8
    78%
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Pricing

View all pricing

Basic

$9.65

Cloud
per month

Premium

$20.95

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.mailjet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $7.49 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.9
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Product Details

What is Mailjet?

Mailjet is an email solution designed for both marketers and developers. Mailjet allows them to create, send, and track marketing and transactional emails via a user interface or APIs.

EMAIL MARKETING
Mailjet’s user interface is available in 5 languages (English, French, German, Spanish, and Italian) and enables marketing teams to create, test, and send emails. Its drag & drop email builder helps users create responsive emails. The user management and content locking enables companies to better control their brand image and accounts.

EMAIL API
Mailjet’s infrastructure can send up to 15M emails/hour (per user) via their Email API, even during peak sending periods. The proprietary architecture of Mailjet is based on low-level optimized code and a distributed cache strategy, which allows it to achieve the rapid processing. Mailjet is ISO27001 certified and GDPR compliant.

CUSTOMER SUCCESS FOR ALL
Mailjet’s Support team can answer questions and resolve customer issues in English, French, German, and Spanish. Enterprise accounts benefit from a dedicated Customer Success Manager to assist in onboarding.

Mailjet Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Additional Features

  • Supported: Segmentation
  • Supported: Marketing automation
  • Supported: A/X Testing
  • Supported: Campaign Comparison
  • Supported: Image Library
  • Supported: Email templates
  • Supported: Templating Language
  • Supported: Collaboration Toolkit
  • Supported: Multi-user Accounts
  • Supported: Subscription Forms
  • Supported: Parse API
  • Supported: Event API
  • Supported: Send API
  • Supported: SMTP Relay
  • Supported: Dedicated IPs
  • Supported: Deliverability Experts
  • Supported: Online support
  • Supported: Real-Time Monitoring
  • Supported: CAN SPAM Compliance
  • Supported: Transactional SMS
  • Supported: MJML

Mailjet Screenshots

Screenshot of Passport is Mailjet’s email editor that helps you create responsive emails in minutes and enables you to collaborate in real-time with other users inside the builder!Screenshot of Work as a team with Mailjet by inviting your team members to your accounts and defining each person’s role to increase productivity and ensure brand consistency.Screenshot of Check your campaign’s real-time statistics including opens, clicks, bounces, and more.Screenshot of Integrate Mailjet in less than 5 minutes and start sending emails via SMTP relay or Send API.Screenshot of Mailjet’s flexible infrastructure can process millions of emails per hour for customers worldwide with infinite scalability, real-time statistics, server availability, and distributed architecture.

Mailjet Videos

Discover MJML
Is your email team collaborating effectively? Teams like Product Hunt, Honeywell, and Johnson & Johnson use Mailjet to send emails as a team.

Mailjet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, French, Spanish, German

Frequently Asked Questions

Mailjet starts at $7.49.

Mailchimp, Campaign Monitor by Marigold, and Brevo are common alternatives for Mailjet.

Reviewers rate Email deliverability reporting and Standard reports highest, with a score of 9.3.

The most common users of Mailjet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(29)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mailjet serves as a cost-effective solution for users who need to send a high volume of emails. Users have found it to be reliable and efficient, especially when dealing with large mailing lists. The platform provides an editor and templates that allow users to create visually appealing email campaigns. The user-friendly campaign builder makes it easy to navigate and set up automated email campaigns. Many users have successfully integrated Mailjet with other automation products, such as Zapier, to streamline their workflows.

Organizations from various industries rely on Mailjet for different purposes. It is commonly used for sending emails to both inactive and active users, announcing new routes or products, and for marketing campaigns. With the help of the automation tool, welcome campaigns, invoice sending, and payment rejected emails can be easily automated. Both marketing and customer success teams appreciate Mailjet's outreach capabilities, using it to send notifications and updates to partners. Furthermore, Mailjet plays a significant role in the music industry by allowing music-related event organizers to reach a wide audience at an affordable price.

Mailjet is not limited to specific departments within an organization; it benefits various teams including customer service and production. By serving as the primary SMTP service for transactional and marketing emails, it enables seamless communication between different departments. Users appreciate the assistance of their dedicated success representative in managing deliverability and list health. The deliverability insights provided by Mailjet are seen as highly valuable as they allow users to identify and address potential problems before they impact email delivery.

CRM providers frequently utilize Mailjet for both marketing and transactional communications, making it an essential tool for customer relationship management. Users have experienced exceptional email delivery after upgrading to higher-tier plans, highlighting the importance of selecting an appropriate plan based on individual needs. While some users expressed disappointment with the decommissioning of certain plans, they continue using Mailjet until finding suitable alternatives that meet their requirements.

Overall, Mailjet's use cases span a wide range of industries and departments within organizations. It provides a cost-effective solution for sending high volumes of emails, allows for visually appealing email campaigns, and offers automation capabilities for efficient communication. The platform's user-friendly interface, reliable deliverability, and versatile functionality make it a valuable asset to users across various sectors.

Cost-effective option: Several users have found Mailjet to be a cost-effective choice for their email marketing needs. They appreciate the best price per mail in the market, considering the features it offers, making it a valuable and budget-friendly solution.

Intuitive user experience: Reviewers consistently praise Mailjet for its straightforward user experience and design. The platform's easy navigation and intuitive dashboard ensure a smooth execution of email marketing activities without requiring extensive training or technical knowledge.

Reliable deliverability: Many users highlight the reliable deliverability of Mailjet as a significant advantage. They note that their emails consistently reach the intended recipients, ensuring effective communication and engagement.

Hangs in Mail Editor: Some users have experienced issues with the mail editor, stating that it has occasionally hung and caused them to lose their work if not saved.

Lack of Resend Feature: Several reviewers have requested a feature to resend campaigns to users who didn't open the email, highlighting that this functionality is available in other software like ActiveCampaign.

Difficulties with Transactional SMS Feature: Users have found the transactional SMS feature through API difficult to use, expressing a desire for an all-in-one solution for SMS.

Mailjet is commonly recommended for the following reasons:

  • Users find Mailjet to be a stable and easy-to-implement platform with well-designed reports and analytics. They appreciate the ease of use and reliability it offers, especially for transactional email implementation and email campaigns.

  • Many users recommend giving Mailjet a try, particularly because of its free plan option. They find it easy to use and worth the price, making it a promising choice for businesses in their early stages or new startups with a decent number of target customers.

  • Mailjet is praised for its affordability and features, making it an attractive option for small businesses on a tight budget. Reviewers appreciate its aggressive pricing and key features, which allow them to send bulk emails at affordable prices.

Overall, Mailjet appears to be a popular choice among users looking for an affordable, feature-rich, and reliable email marketing platform that caters to the needs of small businesses and organizations on a budget.

Reviews

(1-14 of 14)
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Score 1 out of 10
Vetted Review
Verified User
We have been using Mailjet [for the] last 3 years and have upgraded from their basic plans [to] gold plans. Their email delivery is fantastic. They basically have 2 pricing, Entry Level 450000+ mails of Basic and Premium Level of 450000+ mails. Our work was going on [the] regular plan of sending 450000+ mails. Now, this week we got [an] email that they are decommissioning this plan and keeping only $400+ plans which [are] almost 2.5 times [our] current plan. So when we talked to support they [told us] that this plan [was being] decommissioned and [they are] keeping only the advanced plans as decided by [the] management and [there is] no option to keep our old plans or alternative similar plans.
Really, [I feel] it is DISAPPOINTING that a great email delivery service provider [does] such cheap things [in my opinion]. Surely now until we get [an] alternative we will be sticking to [their] services and have already downgraded our plans. Once we get [an] alternative at reasonable pricing then Bye Bye to MailJet. Now [I think] many users like me who [did not know] earlier [will] suddenly see [a] high bill amount [and] will start posting negative reviews.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using MailJet for
  • Internal newsletters. Very easy to use already set up template and populate the content every week. Easy to test.
  • A few email blasts to external lists.
Downsides: You can't see the email once it is out (in case you want to make sure you are cloning the right one). You can only see the content after you clone it. I use two solutions--try to name them in a way that makes them easy to find and include my email address in the recipients so I can always find it in my inbox.
May 24, 2021

Good service

Score 8 out of 10
Vetted Review
Verified User
Incentivized
MailJet is used by our CRM provider to send emails. The service is engrained into many departments within our business and is used on daily basis. This can can be for both marketing and transactional communications
October 20, 2020

Mailjet Review

Ramón Carmona Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company is an on-demand bus app for commuters, like Uber for buses in Mexico City. We have around 160k registered users and 30k active users. Before, we were using other mailing tools that are based on users rather than number of mails. So we had to look for solutions based on number of emails, in order to save. We decided on Mailjet because they have the lowest price per mail. Mailjet has everything you need for email campaigns. They have an editor that works just fine and lets you build nice templates. The campaign builder is pretty straightforward and it has an automation tool that, when combined with Zapier or other automation products, can give you the same results as if you were using active campaign. In Bussi, we use Mailjet at all levels--we send mails for innactive and active users, announcements for new available routes, marketing emails, etc. For automation purposes, Mailjet is used for welcome campaigns and first steps, also for invoice sending and payment rejected emails.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Mailjet was our email marketing platform. We needed to step up to reach our very large email list. We used it to market our music related events. We were in need of reaching a growing audience and needed a low price alternative. This was only used by the marketing department. It allowed us to reach out to a much larger audience at a decent price compared to other email marketing programs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Mailjet as the primary SMTP service for all of our transactional and marketing emails. It is mainly managed within marketing but touches all areas of the business, including customer service and production. It allows us to send email reliably, and with good deliverability. Mailjet gives us excellent visibility on areas that may be current or future problems with deliverability. This insight is very useful.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Mailjet is being used by a client as part of their website email marketing. We collect leads through a variety of contact forms and then provide a variety of information, promotions, and event invitations to these lists via the Mailjet HTML emails.
June 05, 2020

Mailjet Review

Pashminu Mansukhani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using it Mailjet for direct marketing of our services of photography and video production to our own clients and prospective clients. With the Bronze package, we have the flexibility to send a number of emails. The best part is the pricing and templates along with reporting of each and every campaign.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Mailjet to reach out to thousands of contacts we have made within our industry. It is mainly used as a newsletter and to invite companies to meet with us at trade shows. In some cases, it is used for recruiting new partners as well. It helps us to reach a large audience with ease.
Matthew Gardner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Both marketing and customer success use Mailjet. Marketing for outreach to various mailing list subscribers and customer success for notifications and updates to our existing partners. We're on an enterprise plan as we send >1,000,000 emails annually but it's necessary to have a strong mail provider in order to send at this volume. Our success rep at Mailjet, Kyle, helps us with deliverability issues, list health, etc. Email is very key to our business growth and revenue.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mailjet helps our organization create stylish, responsive marketing emails that help promote our events, send out newsletters and create a call to action. It is used to send emails to the entire staff of the organization at once and offers a chance for our messaging to appear consistent and cohesive through its easy-to-use template creation system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In my organization this software is being used by my CRM department primarily. In some occasions my marketing department also uses its services. My CRM department uses it on weekly basis to send newsletters to HNI clients. By using this software they communicate with HNI clients for post sales documentation process also.
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