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Mailjet

Mailjet

Overview

What is Mailjet?

Mailjet is an email solution designed for both marketers and developers. Mailjet allows them to create, send, and track marketing and transactional emails via a user interface or APIs.EMAIL MARKETINGMailjet’s user interface is available in 5 languages (English, French, German,…

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Recent Reviews

TrustRadius Insights

Mailjet serves as a cost-effective solution for users who need to send a high volume of emails. Users have found it to be reliable and …
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Good service

8 out of 10
May 24, 2021
Incentivized
MailJet is used by our CRM provider to send emails. The service is engrained into many departments within our business and is used on …
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They have no support at all.

1 out of 10
August 03, 2020
We use their service for newsletter sending. Our aim is to send emails and convert more customers. We send them like several thousands …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Email deliverability reporting (14)
    9.3
    93%
  • List management (14)
    9.1
    91%
  • Mobile optimization (13)
    8.5
    85%
  • Dashboards (13)
    7.8
    78%
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Pricing

View all pricing

Basic

$9.65

Cloud
per month

Premium

$20.95

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.mailjet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $7.49 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.6
Avg 7.9
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Product Details

What is Mailjet?

Mailjet is an email solution designed for both marketers and developers. Mailjet allows them to create, send, and track marketing and transactional emails via a user interface or APIs.

EMAIL MARKETING
Mailjet’s user interface is available in 5 languages (English, French, German, Spanish, and Italian) and enables marketing teams to create, test, and send emails. Its drag & drop email builder helps users create responsive emails. The user management and content locking enables companies to better control their brand image and accounts.

EMAIL API
Mailjet’s infrastructure can send up to 15M emails/hour (per user) via their Email API, even during peak sending periods. The proprietary architecture of Mailjet is based on low-level optimized code and a distributed cache strategy, which allows it to achieve the rapid processing. Mailjet is ISO27001 certified and GDPR compliant.

CUSTOMER SUCCESS FOR ALL
Mailjet’s Support team can answer questions and resolve customer issues in English, French, German, and Spanish. Enterprise accounts benefit from a dedicated Customer Success Manager to assist in onboarding.

Mailjet Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Additional Features

  • Supported: Segmentation
  • Supported: Marketing automation
  • Supported: A/X Testing
  • Supported: Campaign Comparison
  • Supported: Image Library
  • Supported: Email templates
  • Supported: Templating Language
  • Supported: Collaboration Toolkit
  • Supported: Multi-user Accounts
  • Supported: Subscription Forms
  • Supported: Parse API
  • Supported: Event API
  • Supported: Send API
  • Supported: SMTP Relay
  • Supported: Dedicated IPs
  • Supported: Deliverability Experts
  • Supported: Online support
  • Supported: Real-Time Monitoring
  • Supported: CAN SPAM Compliance
  • Supported: Transactional SMS
  • Supported: MJML

Mailjet Screenshots

Screenshot of Passport is Mailjet’s email editor that helps you create responsive emails in minutes and enables you to collaborate in real-time with other users inside the builder!Screenshot of Work as a team with Mailjet by inviting your team members to your accounts and defining each person’s role to increase productivity and ensure brand consistency.Screenshot of Check your campaign’s real-time statistics including opens, clicks, bounces, and more.Screenshot of Integrate Mailjet in less than 5 minutes and start sending emails via SMTP relay or Send API.Screenshot of Mailjet’s flexible infrastructure can process millions of emails per hour for customers worldwide with infinite scalability, real-time statistics, server availability, and distributed architecture.

Mailjet Videos

Discover MJML
Is your email team collaborating effectively? Teams like Product Hunt, Honeywell, and Johnson & Johnson use Mailjet to send emails as a team.

Mailjet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, French, Spanish, German

Frequently Asked Questions

Mailjet starts at $7.49.

Mailchimp, Campaign Monitor by Marigold, and Brevo are common alternatives for Mailjet.

Reviewers rate Email deliverability reporting and Standard reports highest, with a score of 9.3.

The most common users of Mailjet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(29)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mailjet serves as a cost-effective solution for users who need to send a high volume of emails. Users have found it to be reliable and efficient, especially when dealing with large mailing lists. The platform provides an editor and templates that allow users to create visually appealing email campaigns. The user-friendly campaign builder makes it easy to navigate and set up automated email campaigns. Many users have successfully integrated Mailjet with other automation products, such as Zapier, to streamline their workflows.

Organizations from various industries rely on Mailjet for different purposes. It is commonly used for sending emails to both inactive and active users, announcing new routes or products, and for marketing campaigns. With the help of the automation tool, welcome campaigns, invoice sending, and payment rejected emails can be easily automated. Both marketing and customer success teams appreciate Mailjet's outreach capabilities, using it to send notifications and updates to partners. Furthermore, Mailjet plays a significant role in the music industry by allowing music-related event organizers to reach a wide audience at an affordable price.

Mailjet is not limited to specific departments within an organization; it benefits various teams including customer service and production. By serving as the primary SMTP service for transactional and marketing emails, it enables seamless communication between different departments. Users appreciate the assistance of their dedicated success representative in managing deliverability and list health. The deliverability insights provided by Mailjet are seen as highly valuable as they allow users to identify and address potential problems before they impact email delivery.

CRM providers frequently utilize Mailjet for both marketing and transactional communications, making it an essential tool for customer relationship management. Users have experienced exceptional email delivery after upgrading to higher-tier plans, highlighting the importance of selecting an appropriate plan based on individual needs. While some users expressed disappointment with the decommissioning of certain plans, they continue using Mailjet until finding suitable alternatives that meet their requirements.

Overall, Mailjet's use cases span a wide range of industries and departments within organizations. It provides a cost-effective solution for sending high volumes of emails, allows for visually appealing email campaigns, and offers automation capabilities for efficient communication. The platform's user-friendly interface, reliable deliverability, and versatile functionality make it a valuable asset to users across various sectors.

Cost-effective option: Several users have found Mailjet to be a cost-effective choice for their email marketing needs. They appreciate the best price per mail in the market, considering the features it offers, making it a valuable and budget-friendly solution.

Intuitive user experience: Reviewers consistently praise Mailjet for its straightforward user experience and design. The platform's easy navigation and intuitive dashboard ensure a smooth execution of email marketing activities without requiring extensive training or technical knowledge.

Reliable deliverability: Many users highlight the reliable deliverability of Mailjet as a significant advantage. They note that their emails consistently reach the intended recipients, ensuring effective communication and engagement.

Hangs in Mail Editor: Some users have experienced issues with the mail editor, stating that it has occasionally hung and caused them to lose their work if not saved.

Lack of Resend Feature: Several reviewers have requested a feature to resend campaigns to users who didn't open the email, highlighting that this functionality is available in other software like ActiveCampaign.

Difficulties with Transactional SMS Feature: Users have found the transactional SMS feature through API difficult to use, expressing a desire for an all-in-one solution for SMS.

Mailjet is commonly recommended for the following reasons:

  • Users find Mailjet to be a stable and easy-to-implement platform with well-designed reports and analytics. They appreciate the ease of use and reliability it offers, especially for transactional email implementation and email campaigns.

  • Many users recommend giving Mailjet a try, particularly because of its free plan option. They find it easy to use and worth the price, making it a promising choice for businesses in their early stages or new startups with a decent number of target customers.

  • Mailjet is praised for its affordability and features, making it an attractive option for small businesses on a tight budget. Reviewers appreciate its aggressive pricing and key features, which allow them to send bulk emails at affordable prices.

Overall, Mailjet appears to be a popular choice among users looking for an affordable, feature-rich, and reliable email marketing platform that caters to the needs of small businesses and organizations on a budget.

Reviews

(1-14 of 14)
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May 24, 2021

Good service

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • deliverability. not had any issue with deliverabilty
  • uptime. very little downtime in the service
  • communication of events
  • Outgoing SMTP sometimes fails
  • Test sends of campaigns sometimes take a little longer than expected
October 20, 2020

Mailjet Review

Ramón Carmona Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Best price per mail in the market.
  • Pretty nice and straightforward UX and design.
  • It has automation features that combine with other tools to take Mailjet to the next level.
  • Mail editor might hang down and if you don't save you might lose your work. This has happened 2 months ago until now. I hope Mailjet reads this review so they can fix it.
  • If you send a campaign there is not feature for resending to users who didn't open the mail. This feature exists in other software, such as ActiveCampaign, where you just change the subject and resend the campaign.
  • It has transactional SMS through API but is hard to use. It would be nice to have an all-in-one solution for SMS & Mail.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Low price email alternative.
  • Easy list importing.
  • Nice templates for emails.
  • Customer service is not excellent.
  • My email list's integrity was in question. They repeatedly turned off our service questioning my results.
  • Multiple times I went to use the service in need of sending out an email and our service was not working.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Collect contact leads and segment them to different lists.
  • Integrates very well with WordPress, the client's CMS system.
  • Ability to design a variety of subscription forms as well as full HTML control, if desired.
  • Inability to remove contacts from main list.
  • Email template builder is quirky and often displays incorrectly in Outlook.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is easy to create templates.
  • It is easy to create new campaigns.
  • I like how simple it is to schedule my emails for a later date.
  • Very simple to plug-in pictures, graphics, links, etc.
  • More fonts to choose from
  • Easier contact search options
Jen Lyles | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Mailjet is good at "links", it's really easy to link your content and photos to outside links.
  • Mailjet is good at getting emails out in a timely fashion.
  • Mailjet is really cost-effective compared to their competitors for what all you get.
  • Mailjet Client Email Management leaves A LOT to be desired. It's never easy to add people to the email list.
  • Mailjet gets "glitchy" from time to time. Random stuff just stops working. Like last week, I couldn't copy and paste information. This week it works fine.
  • The "sign up" app also needs improvement.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The free version offers more flexibility with sending limits than competitors.
  • Easy-to-use template and campaign creation interface.
  • Useful analytics to monitor how your campaigns were interacted with.
  • Pre-built templates are not particularly eye-catching.
  • Lacking in variety of pre-built template categories.
  • The drag-and-drop interface has some quirks that could be ironed out to save steps.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Setting up account on Mailjet is very easy and smooth.
  • It allows to add unlimited subscribers.
  • Response rate on campaigns sent by this software is very high.
  • They don't have any mobile application of it. This is the major drawback of this software.
  • Their support facility takes longer time to resolve issues. They should have instant chat option also for quick solutions.
  • Post campaign reporting functionality could be more diversified. It seems basic only.
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