Great for payroll processing and standard tax filing.
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Overview
What is OneSource Virtual?
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
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Service Offering Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is OneSource Virtual?
OneSource Virtual is a provider of Workday services, solutions, and products. Founded in 2008 in Dallas, Texas, the company operates in North America and Europe to deliver outcomes that boost productivity, improve compliance, and increase internal capacity for over 850 customers around the world. The company's leadership teams are composed of experienced professionals in their respective fields. Together, they offer the expertise and deep knowledge of the global marketplace to deliver comprehensive solutions and services for HR and Finance & Accounting.
OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.
OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.
OneSource Virtual Supported Products
OneSource Virtual Competitors
- Dayforce
- PeopleDoc / UKG HR Service Delivery (discontinued)
- ADP Vantage HCM
- Kainos
- ADP
- Alight
- Collaborative Solutions
OneSource Virtual Availability
| Geography | United States, Canada, United Kingdom |
|---|---|
| Supported Languages | English |
Frequently Asked Questions
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
Dayforce, PeopleDoc / UKG HR Service Delivery (discontinued), and ADP Vantage HCM are common alternatives for OneSource Virtual.
Reviewers rate Support Rating highest, with a score of 8.5.
The most common users of OneSource Virtual are from Enterprises (1,001+ employees).
Comparisons
Reviews and Ratings
(46)Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
March 03, 2023
Experts but for a price
they ultimately are our back office for payroll - once we complete payroll in Workday (our HRIS system), we open a ticket for them to settle and remit payments to the employees. They also print and mail our W2s and 1095s (other items they do but we do not use them for that - all Workday related of course)
- somewhat quick response
- able to escalate easier than larger firms like ADP
- taxes - was an issue before and we moved to ADP for this
- turnover a lot - many people change pods on our account so we never really get to know them + not everyone you deal with and ask questions about payroll is knowledgeable
October 18, 2022
OSV is an A+ Partner!
OneSource Virtual was our implementer for Workday Payroll as well as our Payroll processor and continues to be our AMS vendor for assistance with the Payroll functionality.
- Implementing Workday Payroll
- Integration builds
- Response rate on tickets
- Designate dedicated AMS support personnel
OneSource Virtual supports over 5000 benefit-eligible employees all during the benefit plan year. OneSource Virtual provides benefit professionals who are knowledgeable about complex regulations such as the ACA , IRS section 125 plans, health savings accounts, and much more. AMS services with OneSource Virtual supports configuration- which is priceless! This services allows RHA to provide support in the most cost effective method, meet deadlines, regulations and provide the needed support that our employees.
- Configuration
- Collaboration
- Custom Support.
- Transparency
- Supporting the SOP /details.
- Turnover of OSV staff has had some challenges during the year but has been addressed.
- New Hire customer training.
December 14, 2021
OneSource Virtual as a settlement provider
OneSource [Virtual] is our 3rd party net pay settlement provider. They also remit all payroll tax liabilities and file all payroll tax returns on our behalf. [OneSource Virtual] also prepares and remits any necessary federal and/or state tax amendments, and they support our year-end W-2 process and related filings. From time to time, we may also utilize [OneSource Virtual] to handle any garnishments that may arise.
- [OneSource Virtual] offers an array of on-demand webinars
- At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
- I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
- There are times (not always) where I have created a ticket and have had to follow up multiple times before I hear back from anyone. I'm not sure if this is an [OneSource Virtual] system issue, but it can be very frustrating.
- I would love for anyone that's reviewing a ticket to include their phone number in case I need to reach them immediately instead of waiting for their electronic response. Some include their contact information, but the majority do not.
HealthChannels partners with One Source Virtual as our main payroll provider and processor. OneSource Virtual is an experienced consultant in payroll services within Workday and ensures that our payroll is processed accurately and timely and that our 15,000+ employees are paid appropriately. OneSource Virtual also partners with us on our payroll taxes working directly with agencies as our representatives to ensure we are in compliance with all taxes across our business in all 50 states. Finally, we trust OneSource Virtual's AMS services to help configure any new Workday needs we have as well as troubleshoot any problem areas we come across. We trust OneSource Virtual to be the experts in Workday Payroll so we can available to our employees, our internal customers, for their needs.
- Payroll Processing
- Tax Processing
- Advanced Management Consulting Services
- Clarity of Offerings - sometimes unsure what they do versus what is up to the client
- A company is only as good as its people. I've had engagement [with] some excellent people at [OneSource Virtual] but also, some not.
September 12, 2021
OneSource Virtual Support is Outstanding!
OneSource Virtual is used as a third-party payroll processor, specifically the payroll and treasury department (handles accounting for payroll). We utilize OneSource Virtual for assistance in bi-weekly payroll processing, payroll tax management (set up, filing, and payment) as well as year-end reporting and W-2s. On an as-needed basis, OneSource Virtual assists with AMS support for the configuration of our Workday tenant.
- It provides a quick response to payroll processing cases for settlement, on-demands, and issues.
- It provides timely and accurate reporting and payment of all federal, state, and local taxes.
- It is available when needed for support through either their ticket system, email, or phone.
- I would like availability outside of their normal business hours. We are based on the east coast in Virginia and our support pod is in Arizona. The time difference sometimes impacts service due to our day starting 2-3 hours before someone is available within our support pod.
- Reporting out of OneSource Virtual Atmosphere could be more customizable.
July 01, 2021
OneSource Virtual offers great AMS support!
OneSource Virtual processing our tax filings. We also used them for AMS support. Our AMS support needs have declined tremendously with OneSource Virtual since we added the WSP to our Workday package.
- Their Absence Support Team is very knowledgeable and timely.
- Communication regarding open cases is thorough.
- Reminders on upcoming year-end processes are timely as well (i.e. W-2).
- Communication within Depts (Cross-functional areas mainly).
- Adjusting cost for service (pairing customers with expert level analysts versus beginner level).
March 25, 2021
OneSource Virtual is the vendor for you!
OneSource Virtual was the company that Pace Industries used to implement Workday across our whole company, in the United States and Mexico. Pace Industries was transitioning from Ceridian Dayforce to Workday, and OneSource Virtual did a great job in migrating all of our company's employees and information from one system to another.
- Exceptional customer service, very responsive.
- Very competitive pricing. Always fair as new requirements come up.
- Very experienced implementation team. High quality work.
- Prepared the customer very well to be self-sufficient.
- A final package of all knowledge transfer material would be great!
April 11, 2018
A+++ for OneSource Virtual
We use OneSource Virtual for their payroll administration services as well as their application management services. We also implemented their AP automation tool and absolutely love it!
- They are service-oriented!
- Innovative.
- Reliable.
- Change management.