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OneSource Virtual offers great AMS support!
Updated July 01, 2021

OneSource Virtual offers great AMS support!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

OneSource Virtual processing our tax filings. We also used them for AMS support. Our AMS support needs have declined tremendously with OneSource Virtual since we added the WSP to our Workday package.
  • Their Absence Support Team is very knowledgeable and timely.
  • Communication regarding open cases is thorough.
  • Reminders on upcoming year-end processes are timely as well (i.e. W-2).
  • Communication within Depts (Cross-functional areas mainly).
  • Adjusting cost for service (pairing customers with expert level analysts versus beginner level).

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

No

Did OneSource Virtual live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneSource Virtual go as expected?

I wasn't involved with the implementation phase

Would you buy OneSource Virtual again?

No

  • The level of hours purchased tend to run quickly based on expert level support
  • Knowledge transfers are great for our internal team to build on
  • OneSource Virtual
We have not used another consulting firm for Workday support. We now use Workday Success Plans.
The consultants are pleasant to work with.
OneSource Virtual has suited us well in AMS support to a certain extent. I know one issue we continue to see is OneSource Virtual's ability to retain top talent. Our payroll team is constantly having to work with new analysts. We also have a hard time with account changes being updated timely.