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664 Ratings
46 Ratings

NetSuite ERP

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Top Rated
664 Ratings
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Score 7.7 out of 100
46 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Payroll Management

    2.0

    NetSuite ERP

    20%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    1.7
    17%
    13 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    1.6
    16%
    10 Ratings
    N/A
    0 Ratings

    Direct deposit files

    2.4
    24%
    9 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    2.3
    23%
    8 Ratings
    N/A
    0 Ratings

    Reimbursement management

    1.8
    18%
    10 Ratings
    N/A
    0 Ratings

    Customization

    7.6

    NetSuite ERP

    76%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    6.7
    67%
    63 Ratings
    N/A
    0 Ratings

    Plug-ins

    5.8
    58%
    47 Ratings
    N/A
    0 Ratings

    Security

    6.6

    NetSuite ERP

    66%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    6.6
    66%
    61 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    6.6
    66%
    79 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.2

    NetSuite ERP

    62%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    6.3
    63%
    71 Ratings
    N/A
    0 Ratings

    Standard reports

    6.2
    62%
    70 Ratings
    N/A
    0 Ratings

    Custom reports

    6.1
    61%
    70 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    6.3

    NetSuite ERP

    63%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    6.1
    61%
    65 Ratings
    N/A
    0 Ratings

    Accounts receivable

    6.1
    61%
    64 Ratings
    N/A
    0 Ratings

    Global Financial Support

    5.9
    59%
    26 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    6.5
    65%
    28 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    5.2
    52%
    30 Ratings
    N/A
    0 Ratings

    Localizations

    6.5
    65%
    22 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    6.9
    69%
    41 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    6.6
    66%
    35 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    6.5
    65%
    24 Ratings
    N/A
    0 Ratings

    Standardized Processes

    5.8
    58%
    37 Ratings
    N/A
    0 Ratings

    Inventory Management

    5.8

    NetSuite ERP

    58%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    6.2
    62%
    47 Ratings
    N/A
    0 Ratings

    Automatic reordering

    5.4
    54%
    28 Ratings
    N/A
    0 Ratings

    Location management

    6.0
    60%
    35 Ratings
    N/A
    0 Ratings

    Manufacturing module

    5.7
    57%
    27 Ratings
    N/A
    0 Ratings

    Order Management

    5.4

    NetSuite ERP

    54%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    5.3
    53%
    53 Ratings
    N/A
    0 Ratings

    Order entry

    5.4
    54%
    54 Ratings
    N/A
    0 Ratings

    Credit card processing

    4.5
    45%
    37 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    6.1
    61%
    48 Ratings
    N/A
    0 Ratings

    Order Orchestration

    5.6
    56%
    21 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    5.8
    58%
    27 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    5.1
    51%
    21 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    5.5

    NetSuite ERP

    55%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    4.9
    49%
    35 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    5.6
    56%
    17 Ratings
    N/A
    0 Ratings

    Billings Management

    5.6
    56%
    30 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    5.8
    58%
    29 Ratings
    N/A
    0 Ratings

    Customer Collections

    5.5
    55%
    26 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    5.8
    58%
    35 Ratings
    N/A
    0 Ratings

    Cash Management

    5.9
    59%
    27 Ratings
    N/A
    0 Ratings

    Asset Management

    5.3
    53%
    26 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    5.0
    50%
    31 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    6.0
    60%
    27 Ratings
    N/A
    0 Ratings

    Period Close

    6.1
    61%
    35 Ratings
    N/A
    0 Ratings

    Transactions Tax

    5.8
    58%
    28 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    6.1
    61%
    24 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    3.7
    37%
    14 Ratings
    N/A
    0 Ratings

    Project Financial Management

    5.2

    NetSuite ERP

    52%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    5.9
    59%
    26 Ratings
    N/A
    0 Ratings

    Project Costing

    5.6
    56%
    23 Ratings
    N/A
    0 Ratings

    Cost Capture

    5.2
    52%
    22 Ratings
    N/A
    0 Ratings

    Capital Project Management

    5.8
    58%
    14 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    4.2
    42%
    25 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    4.7
    47%
    13 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    4.3
    43%
    22 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    5.1
    51%
    23 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    5.5
    55%
    24 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    6.4
    64%
    26 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    4.3
    43%
    13 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Project Execution Management

    5.0

    NetSuite ERP

    50%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    4.7
    47%
    14 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    5.1
    51%
    14 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    5.2
    52%
    12 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    4.9
    49%
    11 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    4.6
    46%
    10 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    4.6
    46%
    12 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    4.6
    46%
    11 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    5.2
    52%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.4
    54%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.2
    52%
    8 Ratings
    N/A
    0 Ratings

    Talent Profiles

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    6.0
    60%
    13 Ratings
    N/A
    0 Ratings

    Absence Management

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.9
    49%
    9 Ratings
    N/A
    0 Ratings

    Grants Management

    4.2

    NetSuite ERP

    42%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    4.5
    45%
    7 Ratings
    N/A
    0 Ratings

    Spending Control

    3.7
    37%
    9 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    4.1
    41%
    9 Ratings
    N/A
    0 Ratings

    Billing

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Procurement

    4.5

    NetSuite ERP

    45%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    4.3
    43%
    12 Ratings
    N/A
    0 Ratings

    Bids Analyzed and Compared

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    4.0
    40%
    7 Ratings
    N/A
    0 Ratings

    Contract Authoring

    3.7
    37%
    10 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    3.8
    38%
    10 Ratings
    N/A
    0 Ratings

    Contract History

    3.9
    39%
    10 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Contract Repository

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    5.2
    52%
    10 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    5.1
    51%
    11 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    5.3
    53%
    10 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    5.2
    52%
    13 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    3.9
    39%
    11 Ratings
    N/A
    0 Ratings

    Supplier Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Supplier Portal

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Risk Management

    4.4

    NetSuite ERP

    44%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    4.4
    44%
    8 Ratings
    N/A
    0 Ratings

    Control Management

    3.8
    38%
    11 Ratings
    N/A
    0 Ratings

    Control Mapping

    3.8
    38%
    9 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Assessment Capture

    4.7
    47%
    7 Ratings
    N/A
    0 Ratings

    Issue Detection

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Automatic Notification

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Logistics

    3.4

    NetSuite ERP

    34%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    3.5
    35%
    9 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Execution Management

    3.6
    36%
    8 Ratings
    N/A
    0 Ratings

    Freight Payment Automation

    3.5
    35%
    9 Ratings
    N/A
    0 Ratings

    Trade Management

    3.5
    35%
    8 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    3.6
    36%
    6 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    2.0
    20%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Management

    2.1
    21%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    2.1
    21%
    8 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    4.6
    46%
    13 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    4.8
    48%
    15 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    3.2
    32%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing

    4.8

    NetSuite ERP

    48%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    5.0
    50%
    12 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    4.8
    48%
    13 Ratings
    N/A
    0 Ratings

    Production Management

    5.1
    51%
    14 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Configuration Management

    4.8
    48%
    10 Ratings
    N/A
    0 Ratings

    Work Definition

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Work Execution

    4.5
    45%
    12 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    5.0
    50%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    4.7
    47%
    14 Ratings
    N/A
    0 Ratings

    Supply Chain

    4.9

    NetSuite ERP

    49%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    4.6
    46%
    17 Ratings
    N/A
    0 Ratings

    Inventory Planning

    4.6
    46%
    18 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    5.2
    52%
    12 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.2

    NetSuite ERP

    42%

    OpenAir PSA

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Requirements Management

    4.3
    43%
    8 Ratings
    N/A
    0 Ratings

    Proposal Management

    3.5
    35%
    10 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    4.2
    42%
    9 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    4.5
    45%
    9 Ratings
    N/A
    0 Ratings

    Vendor Portal

    4.3
    43%
    11 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    4.1
    41%
    8 Ratings
    N/A
    0 Ratings

    Project Management

    NetSuite ERP

    Feature Set Not Supported
    N/A
    7.3

    OpenAir PSA

    73%
    OpenAir PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    15 Ratings

    Resource Management

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Scheduling

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Workflow Automation

    N/A
    0 Ratings
    5.9
    59%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    8 Ratings

    Document Management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Email integration

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.0
    70%
    14 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.5
    75%
    14 Ratings

    Professional Services Automation

    NetSuite ERP

    Feature Set Not Supported
    N/A
    8.6

    OpenAir PSA

    86%
    OpenAir PSA ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Invoicing

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Attribute Ratings

    • NetSuite ERP is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • OpenAir PSA is rated higher in 7 areas: Likelihood to Recommend, Usability, Availability, Performance, In-Person Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    6.9

    NetSuite ERP

    69%
    130 Ratings
    8.5

    OpenAir PSA

    85%
    20 Ratings

    Likelihood to Renew

    8.5

    NetSuite ERP

    85%
    34 Ratings
    8.2

    OpenAir PSA

    82%
    7 Ratings

    Usability

    7.9

    NetSuite ERP

    79%
    17 Ratings
    9.4

    OpenAir PSA

    94%
    4 Ratings

    Availability

    9.4

    NetSuite ERP

    94%
    26 Ratings
    10.0

    OpenAir PSA

    100%
    6 Ratings

    Performance

    7.7

    NetSuite ERP

    77%
    24 Ratings
    9.0

    OpenAir PSA

    90%
    6 Ratings

    Support Rating

    6.7

    NetSuite ERP

    67%
    31 Ratings
    5.5

    OpenAir PSA

    55%
    12 Ratings

    In-Person Training

    7.3

    NetSuite ERP

    73%
    2 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Online Training

    7.8

    NetSuite ERP

    78%
    9 Ratings

    OpenAir PSA

    N/A
    0 Ratings

    Implementation Rating

    6.8

    NetSuite ERP

    68%
    27 Ratings
    10.0

    OpenAir PSA

    100%
    4 Ratings

    Product Scalability

    8.4

    NetSuite ERP

    84%
    5 Ratings
    10.0

    OpenAir PSA

    100%
    2 Ratings

    Likelihood to Recommend

    NetSuite ERP

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
    Anonymous | TrustRadius Reviewer

    Pros

    NetSuite ERP

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Mitchel Laman | TrustRadius Reviewer

    OpenAir PSA

    • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
    • Tasks are easily designed to automate processes in your business workflow.
    • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
    Anonymous | TrustRadius Reviewer

    Cons

    NetSuite ERP

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Sonny Spencer, ACA | TrustRadius Reviewer

    OpenAir PSA

    • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
    • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
    • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
    • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NetSuite ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per user per month

    NetSuite ERP Editions & Modules

    Edition
    Base License$9991
    Access Cost$992
    1. per month
    2. per user per month
    Additional Pricing Details

    OpenAir PSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    OpenAir PSA Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    NetSuite ERP

    NetSuite ERP 8.5
    Based on 34 answers
    I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
    Billy Barker | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 8.2
    Based on 7 answers
    It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

    Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

    OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
    Anonymous | TrustRadius Reviewer

    Usability

    NetSuite ERP

    NetSuite ERP 7.9
    Based on 17 answers
    I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 9.4
    Based on 4 answers
    In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    NetSuite ERP

    NetSuite ERP 9.4
    Based on 26 answers
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 6 answers
    The system up time was reliable and that was never anything we ever had any concerns/issues with.
    Anonymous | TrustRadius Reviewer

    Performance

    NetSuite ERP

    NetSuite ERP 7.7
    Based on 24 answers
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Pamela Roberts | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 9.0
    Based on 6 answers
    The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
    Anonymous | TrustRadius Reviewer

    Support Rating

    NetSuite ERP

    NetSuite ERP 6.7
    Based on 31 answers
    The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
    Felix Garbuz | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 5.5
    Based on 12 answers
    As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
    Bryan Parry | TrustRadius Reviewer

    In-Person Training

    NetSuite ERP

    NetSuite ERP 7.3
    Based on 2 answers
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 2 answers
    Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
    Anonymous | TrustRadius Reviewer

    Online Training

    NetSuite ERP

    NetSuite ERP 7.8
    Based on 9 answers
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Anonymous | TrustRadius Reviewer

    OpenAir PSA

    No score
    No answers yet
    We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    NetSuite ERP

    NetSuite ERP 6.8
    Based on 27 answers
    Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

    Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
    Rob Gottschalk | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 4 answers
    It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NetSuite ERP

    I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
    Chris Snelling, CFA | TrustRadius Reviewer

    OpenAir PSA

    OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
    Mylene Beatty | TrustRadius Reviewer

    Scalability

    NetSuite ERP

    NetSuite ERP 8.4
    Based on 5 answers
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Aaron Kleinhandler | TrustRadius Reviewer

    OpenAir PSA

    OpenAir PSA 10.0
    Based on 2 answers
    Once the system is setup, it's easy to manage and maintain.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    NetSuite ERP

    • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
    • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
    • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
    Joshua Henke | TrustRadius Reviewer

    OpenAir PSA

    • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
    • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
    • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
    Cristian Bodnarasec | TrustRadius Reviewer

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