What users are saying about
NetSuite ERP
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Top Rated
664 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 664 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 46 reviews and ratings
Feature Set Ratings
Payroll Management

2.0
NetSuite ERP
20%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 5/5 features
NetSuite ERP ranks higher in 5/5 features
Pay calculation

1.7
17%
13 Ratings

N/A
0 Ratings
Benefit plan administration

1.6
16%
10 Ratings

N/A
0 Ratings
Direct deposit files

2.4
24%
9 Ratings

N/A
0 Ratings
Salary revision and increment management

2.3
23%
8 Ratings

N/A
0 Ratings
Reimbursement management

1.8
18%
10 Ratings

N/A
0 Ratings
Customization

7.6
NetSuite ERP
76%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 2/2 features
NetSuite ERP ranks higher in 2/2 features
API for custom integration

6.7
67%
63 Ratings

N/A
0 Ratings
Plug-ins

5.8
58%
47 Ratings

N/A
0 Ratings
Security

6.6
NetSuite ERP
66%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 2/2 features
NetSuite ERP ranks higher in 2/2 features
Single sign-on capability

6.6
66%
61 Ratings

N/A
0 Ratings
Role-based user permissions

6.6
66%
79 Ratings

N/A
0 Ratings
Reporting & Analytics

6.2
NetSuite ERP
62%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 3/3 features
NetSuite ERP ranks higher in 3/3 features
Dashboards

6.3
63%
71 Ratings

N/A
0 Ratings
Standard reports

6.2
62%
70 Ratings

N/A
0 Ratings
Custom reports

6.1
61%
70 Ratings

N/A
0 Ratings
General Ledger and Configurable Accounting

6.3
NetSuite ERP
63%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 11/11 features
NetSuite ERP ranks higher in 11/11 features
Accounts payable

6.1
61%
65 Ratings

N/A
0 Ratings
Accounts receivable

6.1
61%
64 Ratings

N/A
0 Ratings
Global Financial Support

5.9
59%
26 Ratings

N/A
0 Ratings
Primary and Secondary Ledgers

6.5
65%
28 Ratings

N/A
0 Ratings
Intercompany Accounting

5.2
52%
30 Ratings

N/A
0 Ratings
Localizations

6.5
65%
22 Ratings

N/A
0 Ratings
Journals and Reconciliations

6.9
69%
41 Ratings

N/A
0 Ratings
Enterprise Accounting

6.4
64%
35 Ratings

N/A
0 Ratings
Configurable Accounting

6.6
66%
35 Ratings

N/A
0 Ratings
Centralized Rules Framework

6.5
65%
24 Ratings

N/A
0 Ratings
Standardized Processes

5.8
58%
37 Ratings

N/A
0 Ratings
Inventory Management

5.8
NetSuite ERP
58%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Inventory tracking

6.2
62%
47 Ratings

N/A
0 Ratings
Automatic reordering

5.4
54%
28 Ratings

N/A
0 Ratings
Location management

6.0
60%
35 Ratings

N/A
0 Ratings
Manufacturing module

5.7
57%
27 Ratings

N/A
0 Ratings
Order Management

5.4
NetSuite ERP
54%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Pricing

5.3
53%
53 Ratings

N/A
0 Ratings
Order entry

5.4
54%
54 Ratings

N/A
0 Ratings
Credit card processing

4.5
45%
37 Ratings

N/A
0 Ratings
Cost of goods sold

6.1
61%
48 Ratings

N/A
0 Ratings
Order Orchestration

5.6
56%
21 Ratings

N/A
0 Ratings
End-to-end order visibility

5.8
58%
27 Ratings

N/A
0 Ratings
Order exception Resolution

5.1
51%
21 Ratings

N/A
0 Ratings
Subledger and Financial Process

5.5
NetSuite ERP
55%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features
NetSuite ERP ranks higher in 14/14 features
Automated Invoice Processing

4.9
49%
35 Ratings

N/A
0 Ratings
Shared Services Payments

5.6
56%
17 Ratings

N/A
0 Ratings
Billings Management

5.6
56%
30 Ratings

N/A
0 Ratings
Customer Receipt Applications

5.8
58%
29 Ratings

N/A
0 Ratings
Customer Collections

5.5
55%
26 Ratings

N/A
0 Ratings
Revenue Recognition

5.8
58%
35 Ratings

N/A
0 Ratings
Cash Management

5.9
59%
27 Ratings

N/A
0 Ratings
Asset Management

5.3
53%
26 Ratings

N/A
0 Ratings
Travel & Expense Management

5.0
50%
31 Ratings

N/A
0 Ratings
Budgetary Control & Encumbrance Accounting

6.0
60%
27 Ratings

N/A
0 Ratings
Period Close

6.1
61%
35 Ratings

N/A
0 Ratings
Transactions Tax

5.8
58%
28 Ratings

N/A
0 Ratings
Subledger Reconciliations

6.1
61%
24 Ratings

N/A
0 Ratings
3rd Party Accounting Systems

3.7
37%
14 Ratings

N/A
0 Ratings
Project Financial Management

5.2
NetSuite ERP
52%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features
NetSuite ERP ranks higher in 12/12 features
Budgeting and Forecasting

5.9
59%
26 Ratings

N/A
0 Ratings
Project Costing

5.6
56%
23 Ratings

N/A
0 Ratings
Cost Capture

5.2
52%
22 Ratings

N/A
0 Ratings
Capital Project Management

5.8
58%
14 Ratings

N/A
0 Ratings
Customer Invoicing

4.2
42%
25 Ratings

N/A
0 Ratings
Customer Contract Compliance

4.7
47%
13 Ratings

N/A
0 Ratings
Project Revenue Recognition

4.3
43%
22 Ratings

N/A
0 Ratings
Project Financial Performance Analysis

5.1
51%
23 Ratings

N/A
0 Ratings
Project Financials Dashboard

5.5
55%
24 Ratings

N/A
0 Ratings
Real-time Financial Reporting

6.4
64%
26 Ratings

N/A
0 Ratings
Embedded Business Intelligence

4.3
43%
13 Ratings

N/A
0 Ratings
Project Planning Collaboration

5.0
50%
14 Ratings

N/A
0 Ratings
Project Execution Management

5.0
NetSuite ERP
50%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features
NetSuite ERP ranks higher in 15/15 features
Project Planning and Scheduling

4.7
47%
14 Ratings

N/A
0 Ratings
Project Manager Dashboard

5.1
51%
14 Ratings

N/A
0 Ratings
Resource Manager Dashboard

5.2
52%
12 Ratings

N/A
0 Ratings
Task Insight for Project Managers

4.9
49%
11 Ratings

N/A
0 Ratings
Project Manager Mobile Functionality

4.6
46%
10 Ratings

N/A
0 Ratings
Team Member Task Collaboration

4.6
46%
12 Ratings

N/A
0 Ratings
Team Member Mobile Functionality

4.6
46%
11 Ratings

N/A
0 Ratings
Project Candidate Search

4.7
47%
8 Ratings

N/A
0 Ratings
Project Candidate Comparison and Analysis

5.2
52%
8 Ratings

N/A
0 Ratings
Defineable Resource Pools

5.4
54%
8 Ratings

N/A
0 Ratings
Defineable Resource Pools

5.2
52%
8 Ratings

N/A
0 Ratings
Talent Profiles

4.8
48%
8 Ratings

N/A
0 Ratings
Real-Time Project Reporting

6.0
60%
13 Ratings

N/A
0 Ratings
Absence Management

4.7
47%
9 Ratings

N/A
0 Ratings
Product Lifecycle Management

4.9
49%
9 Ratings

N/A
0 Ratings
Grants Management

4.2
NetSuite ERP
42%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Award Lifecycle Management

4.5
45%
7 Ratings

N/A
0 Ratings
Spending Control

3.7
37%
9 Ratings

N/A
0 Ratings
Indirect Cost Management

4.1
41%
9 Ratings

N/A
0 Ratings
Billing

4.5
45%
12 Ratings

N/A
0 Ratings
Procurement

4.5
NetSuite ERP
45%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features
NetSuite ERP ranks higher in 19/19 features
Sourcing Team Collaboration

4.0
40%
12 Ratings

N/A
0 Ratings
Sourcing Analysis

4.3
43%
12 Ratings

N/A
0 Ratings
Bids Analyzed and Compared

4.5
45%
8 Ratings

N/A
0 Ratings
Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings

N/A
0 Ratings
Contract Authoring

3.7
37%
10 Ratings

N/A
0 Ratings
Contract Compliance Management

3.8
38%
10 Ratings

N/A
0 Ratings
Contract History

3.9
39%
10 Ratings

N/A
0 Ratings
Contract Renewal Automation

4.8
48%
8 Ratings

N/A
0 Ratings
Contract Repository

4.7
47%
8 Ratings

N/A
0 Ratings
Contract Standardization and Enforcement

4.6
46%
8 Ratings

N/A
0 Ratings
Electronic Signatures

5.2
52%
10 Ratings

N/A
0 Ratings
Invoice Automated Matching

5.1
51%
11 Ratings

N/A
0 Ratings
Purchasing Risk and Compliance Management

5.3
53%
10 Ratings

N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings

N/A
0 Ratings
Spend Compliance Management

4.5
45%
12 Ratings

N/A
0 Ratings
Supplier Assessment

4.7
47%
9 Ratings

N/A
0 Ratings
Supplier Communication and Collaboration

3.9
39%
11 Ratings

N/A
0 Ratings
Supplier Management

4.7
47%
12 Ratings

N/A
0 Ratings
Supplier Portal

4.6
46%
8 Ratings

N/A
0 Ratings
Risk Management

4.4
NetSuite ERP
44%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository

4.4
44%
8 Ratings

N/A
0 Ratings
Control Management

3.8
38%
11 Ratings

N/A
0 Ratings
Control Mapping

3.8
38%
9 Ratings

N/A
0 Ratings
Control Efficiency Assessments

4.6
46%
7 Ratings

N/A
0 Ratings
Automated Control Assessments

4.6
46%
7 Ratings

N/A
0 Ratings
Assessment Capture

4.7
47%
7 Ratings

N/A
0 Ratings
Issue Detection

4.5
45%
8 Ratings

N/A
0 Ratings
Automatic Notification

4.7
47%
9 Ratings

N/A
0 Ratings
Remediation and Certification

4.6
46%
8 Ratings

N/A
0 Ratings
Logistics

3.4
NetSuite ERP
34%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features
NetSuite ERP ranks higher in 13/13 features
Transportation Planning and Optimization

3.5
35%
9 Ratings

N/A
0 Ratings
Transportation Sourcing Management

3.6
36%
9 Ratings

N/A
0 Ratings
Transportation Process Integration

3.6
36%
9 Ratings

N/A
0 Ratings
Transportation Execution Management

3.6
36%
8 Ratings

N/A
0 Ratings
Freight Payment Automation

3.5
35%
9 Ratings

N/A
0 Ratings
Trade Management

3.5
35%
8 Ratings

N/A
0 Ratings
Trade Regulatory Compliance Management

3.6
36%
6 Ratings

N/A
0 Ratings
Customs Entry Management

2.0
20%
8 Ratings

N/A
0 Ratings
Customs Document Management

2.1
21%
8 Ratings

N/A
0 Ratings
Customs Document Collaboration

2.1
21%
8 Ratings

N/A
0 Ratings
Fulfillment Management

4.6
46%
13 Ratings

N/A
0 Ratings
Inventory Visibility

4.8
48%
15 Ratings

N/A
0 Ratings
Warehouse Workforce Management

3.2
32%
11 Ratings

N/A
0 Ratings
Manufacturing

4.8
NetSuite ERP
48%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Production Process Design

5.0
50%
12 Ratings

N/A
0 Ratings
Supply Chain Business Flows

4.8
48%
13 Ratings

N/A
0 Ratings
Production Management

5.1
51%
14 Ratings

N/A
0 Ratings
Contracted Manufacturing Management

4.7
47%
12 Ratings

N/A
0 Ratings
Configuration Management

4.8
48%
10 Ratings

N/A
0 Ratings
Work Definition

5.0
50%
14 Ratings

N/A
0 Ratings
Work Execution

4.5
45%
12 Ratings

N/A
0 Ratings
Advanced Fulfillment

5.0
50%
11 Ratings

N/A
0 Ratings
Manufacturing Costs

4.7
47%
14 Ratings

N/A
0 Ratings
Supply Chain

4.9
NetSuite ERP
49%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Forecasting

4.6
46%
17 Ratings

N/A
0 Ratings
Inventory Planning

4.6
46%
18 Ratings

N/A
0 Ratings
Multi-tier Supply Chain Planning

5.2
52%
12 Ratings

N/A
0 Ratings
Performance Monitoring

5.0
50%
14 Ratings

N/A
0 Ratings
Product Lifecycle Management

4.2
NetSuite ERP
42%

OpenAir PSA
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management

4.5
45%
9 Ratings

N/A
0 Ratings
Requirements Management

4.3
43%
8 Ratings

N/A
0 Ratings
Proposal Management

3.5
35%
10 Ratings

N/A
0 Ratings
Innovation Portfolio Management

4.2
42%
9 Ratings

N/A
0 Ratings
Product Master Data Management

4.5
45%
9 Ratings

N/A
0 Ratings
Vendor Portal

4.3
43%
11 Ratings

N/A
0 Ratings
Project Portfolio Management

4.1
41%
8 Ratings

N/A
0 Ratings
Project Management

NetSuite ERP
Feature Set Not Supported
N/A

7.3
OpenAir PSA
73%
OpenAir PSA ranks higher in 14/14 features
OpenAir PSA ranks higher in 14/14 features
Task Management

N/A
0 Ratings

8.0
80%
15 Ratings
Resource Management

N/A
0 Ratings

7.5
75%
15 Ratings
Gantt Charts

N/A
0 Ratings

8.0
80%
9 Ratings
Scheduling

N/A
0 Ratings

6.0
60%
12 Ratings
Workflow Automation

N/A
0 Ratings

5.9
59%
9 Ratings
Team Collaboration

N/A
0 Ratings

8.0
80%
12 Ratings
Support for Agile Methodology

N/A
0 Ratings

6.0
60%
7 Ratings
Support for Waterfall Methodology

N/A
0 Ratings

7.0
70%
8 Ratings
Document Management

N/A
0 Ratings

8.5
85%
6 Ratings
Email integration

N/A
0 Ratings

6.9
69%
9 Ratings
Mobile Access

N/A
0 Ratings

7.5
75%
12 Ratings
Timesheet Tracking

N/A
0 Ratings

7.0
70%
14 Ratings
Change request and Case Management

N/A
0 Ratings

7.9
79%
10 Ratings
Budget and Expense Management

N/A
0 Ratings

7.5
75%
14 Ratings
Professional Services Automation

NetSuite ERP
Feature Set Not Supported
N/A

8.6
OpenAir PSA
86%
OpenAir PSA ranks higher in 4/4 features
OpenAir PSA ranks higher in 4/4 features
Quotes/estimates

N/A
0 Ratings

8.0
80%
5 Ratings
Invoicing

N/A
0 Ratings

9.0
90%
7 Ratings
Project & financial reporting

N/A
0 Ratings

8.5
85%
9 Ratings
Integration with accounting software

N/A
0 Ratings

9.0
90%
7 Ratings
Attribute Ratings
- NetSuite ERP is rated higher in 2 areas: Likelihood to Renew, Support Rating
- OpenAir PSA is rated higher in 7 areas: Likelihood to Recommend, Usability, Availability, Performance, In-Person Training, Implementation Rating, Product Scalability
Likelihood to Recommend

6.9
NetSuite ERP
69%
130 Ratings

8.5
OpenAir PSA
85%
20 Ratings
Likelihood to Renew

8.5
NetSuite ERP
85%
34 Ratings

8.2
OpenAir PSA
82%
7 Ratings
Usability

7.9
NetSuite ERP
79%
17 Ratings

9.4
OpenAir PSA
94%
4 Ratings
Availability

9.4
NetSuite ERP
94%
26 Ratings

10.0
OpenAir PSA
100%
6 Ratings
Performance

7.7
NetSuite ERP
77%
24 Ratings

9.0
OpenAir PSA
90%
6 Ratings
Support Rating

6.7
NetSuite ERP
67%
31 Ratings

5.5
OpenAir PSA
55%
12 Ratings
In-Person Training

7.3
NetSuite ERP
73%
2 Ratings

10.0
OpenAir PSA
100%
2 Ratings
Online Training

7.8
NetSuite ERP
78%
9 Ratings

OpenAir PSA
N/A
0 Ratings
Implementation Rating

6.8
NetSuite ERP
68%
27 Ratings

10.0
OpenAir PSA
100%
4 Ratings
Product Scalability

8.4
NetSuite ERP
84%
5 Ratings

10.0
OpenAir PSA
100%
2 Ratings
Likelihood to Recommend
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesOpenAir PSA
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product

Verified User
Manager in Information Technology
Information Technology and Services Company, 201-500 employeesPros
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
OpenAir PSA
- Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
- Tasks are easily designed to automate processes in your business workflow.
- OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 51-200 employeesCons
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
OpenAir PSA
- Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
- Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
- During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
- OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.

Verified User
Manager in Professional Services
Information Technology and Services Company, 10,001+ employeesPricing Details
NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—OpenAir PSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—OpenAir PSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
NetSuite ERP
NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
OpenAir PSA
OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.
Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.
OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.
OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesUsability
NetSuite ERP
NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesOpenAir PSA
OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 51-200 employeesReliability and Availability
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesOpenAir PSA
OpenAir PSA 10.0
Based on 6 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesPerformance
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
OpenAir PSA
OpenAir PSA 9.0
Based on 6 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesSupport Rating
NetSuite ERP
NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
OpenAir PSA
OpenAir PSA 5.5
Based on 12 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Senior Manager Business Operations
MedalliaComputer Software, 1001-5000 employees
In-Person Training
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesOpenAir PSA
OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesOnline Training
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesOpenAir PSA
No score
No answers yet
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesImplementation Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 4 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employeesAlternatives Considered
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
OpenAir PSA
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
Project Administrator
Kermodei Construction Company Ltd.Construction, 11-50 employees
Scalability
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
OpenAir PSA
OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employeesReturn on Investment
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees
OpenAir PSA
- It covers our requirements for time tracking and project/resource management better than the previous solution we used.
- Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
- It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
Senior Software Development Manager
eSiliconSemiconductors, 501-1000 employees