NetSuite ERP vs. OpenAir PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSuite ERP
Score 7.8 out of 10
N/A
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.N/A
OpenAir PSA
Score 7.0 out of 10
N/A
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.N/A
Pricing
NetSuite ERPOpenAir PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetSuite ERPOpenAir PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUsers subscribe to NetSuite for an annual license fee. The license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. New modules and users and can be added as a business grows.
More Pricing Information
Community Pulse
NetSuite ERPOpenAir PSA
Considered Both Products
NetSuite ERP
Chose NetSuite ERP
We used Oracle ERP before so it was a priority to select NetSuite because NetSuite was acquired by Oracle. We expected that since the new and the old systems belonged to the same company, it would be the best way to integrate data from old to new. Another reason we chose it is …
OpenAir PSA
Chose OpenAir PSA

We used to use QuickArrow which went end of life at the end of 2009.

We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.

Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has …

Chose OpenAir PSA
I have evaluated Clarity, ConnectWise, SAP, and Tenrox solutions. From my perspective, judging against our internal have-to-have and nice-to-have criteria, they do not offer the level of flexibility and detail our organization needed to continue to support our current service …
Chose OpenAir PSA
It was our goal to be on a single vendor solution for all aspects of our business: CRM, Project Management, and Finance. By choosing NetSuite with OpenAir PSA, we were able to eliminate the need for three other vendor solutions that required external integration among the …
Chose OpenAir PSA
We were handling concurrent project in multiple counties with multiple currencies. Netsuite handles multicurrency well. This was essential for our global operations. Because of this we chose OpenAir over Clarizen.
Chose OpenAir PSA
OpenAir was the most complete solution and was strong in all areas.
Chose OpenAir PSA
I was not on the selection team that chose OpenAir. However, as I mentioned in my previous comments, I feel that OpenAir is a great stand alone PSA solution. For OpenSymmetry, we outgrew OpenAir and needed a solution that seemlessly integrated with Salesforce.com CRM data. …
Chose OpenAir PSA
Oracle PAC professional services automation tool. SAP PSA product
Top Pros
Top Cons
Features
NetSuite ERPOpenAir PSA
Payroll Management
Comparison of Payroll Management features of Product A and Product B
NetSuite ERP
1.1
15 Ratings
148% below category average
OpenAir PSA
-
Ratings
Pay calculation1.013 Ratings00 Ratings
Benefit plan administration1.010 Ratings00 Ratings
Direct deposit files1.39 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
NetSuite ERP
8.6
74 Ratings
18% above category average
OpenAir PSA
-
Ratings
API for custom integration8.464 Ratings00 Ratings
Plug-ins7.747 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
NetSuite ERP
8.0
81 Ratings
2% below category average
OpenAir PSA
-
Ratings
Single sign-on capability8.262 Ratings00 Ratings
Role-based user permissions7.980 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
NetSuite ERP
7.5
72 Ratings
5% above category average
OpenAir PSA
-
Ratings
Dashboards7.571 Ratings00 Ratings
Standard reports7.570 Ratings00 Ratings
Custom reports7.570 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
NetSuite ERP
7.0
94 Ratings
9% below category average
OpenAir PSA
-
Ratings
Accounts payable8.089 Ratings00 Ratings
Accounts receivable7.989 Ratings00 Ratings
Global Financial Support7.626 Ratings00 Ratings
Primary and Secondary Ledgers7.828 Ratings00 Ratings
Journals and Reconciliations8.041 Ratings00 Ratings
Configurable Accounting8.135 Ratings00 Ratings
Standardized Processes7.737 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
NetSuite ERP
8.1
48 Ratings
2% above category average
OpenAir PSA
-
Ratings
Inventory tracking8.847 Ratings00 Ratings
Automatic reordering7.228 Ratings00 Ratings
Location management8.335 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
NetSuite ERP
7.1
75 Ratings
9% below category average
OpenAir PSA
-
Ratings
Pricing7.353 Ratings00 Ratings
Order entry8.271 Ratings00 Ratings
Credit card processing6.837 Ratings00 Ratings
Cost of goods sold7.148 Ratings00 Ratings
Order Orchestration7.721 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
NetSuite ERP
6.1
65 Ratings
19% below category average
OpenAir PSA
-
Ratings
Billing Management8.055 Ratings00 Ratings
Cash and Asset Management7.728 Ratings00 Ratings
Travel & Expense Management6.031 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting7.227 Ratings00 Ratings
Period Close7.835 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
NetSuite ERP
5.6
32 Ratings
30% below category average
OpenAir PSA
-
Ratings
Budgeting and Forecasting5.627 Ratings00 Ratings
Project Costing5.524 Ratings00 Ratings
Cost Capture5.423 Ratings00 Ratings
Capital Project Management4.115 Ratings00 Ratings
Customer Contract Compliance7.814 Ratings00 Ratings
Project Revenue Recognition5.723 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
NetSuite ERP
3.9
17 Ratings
54% below category average
OpenAir PSA
-
Ratings
Project Planning and Scheduling7.114 Ratings00 Ratings
Task Insight for Project Managers3.411 Ratings00 Ratings
Project Mobile Functionality3.111 Ratings00 Ratings
Definable Resource Pools3.89 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
NetSuite ERP
3.2
12 Ratings
80% below category average
OpenAir PSA
-
Ratings
Award Lifecycle Management3.67 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
NetSuite ERP
3.4
19 Ratings
68% below category average
OpenAir PSA
-
Ratings
Bids Analyzed and Compared3.68 Ratings00 Ratings
Contract Authoring2.310 Ratings00 Ratings
Contract Repository3.68 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated3.713 Ratings00 Ratings
Supplier Management7.913 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
NetSuite ERP
3.3
11 Ratings
63% below category average
OpenAir PSA
-
Ratings
Risk Repository3.58 Ratings00 Ratings
Control Management2.311 Ratings00 Ratings
Control Efficiency Assessments3.67 Ratings00 Ratings
Issue Detection3.68 Ratings00 Ratings
Remediation and Certification3.68 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
NetSuite ERP
2.9
17 Ratings
81% below category average
OpenAir PSA
-
Ratings
Transportation Planning and Optimization2.99 Ratings00 Ratings
Transportation Execution Management2.98 Ratings00 Ratings
Trade and Customs Management2.99 Ratings00 Ratings
Fulfillment Management7.714 Ratings00 Ratings
Warehouse Workforce Management2.611 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
NetSuite ERP
7.3
16 Ratings
4% below category average
OpenAir PSA
-
Ratings
Production Process Design7.012 Ratings00 Ratings
Production Management7.114 Ratings00 Ratings
Configuration Management7.710 Ratings00 Ratings
Work Execution7.712 Ratings00 Ratings
Manufacturing Costs7.014 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
NetSuite ERP
6.6
36 Ratings
12% below category average
OpenAir PSA
-
Ratings
Forecasting5.617 Ratings00 Ratings
Inventory Planning7.133 Ratings00 Ratings
Performance Monitoring7.114 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
NetSuite ERP
3.7
13 Ratings
65% below category average
OpenAir PSA
-
Ratings
Proposal Management2.610 Ratings00 Ratings
Product Master Data Management3.39 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
NetSuite ERP
-
Ratings
OpenAir PSA
7.3
15 Ratings
4% below category average
Task Management00 Ratings8.015 Ratings
Resource Management00 Ratings7.515 Ratings
Gantt Charts00 Ratings8.09 Ratings
Scheduling00 Ratings6.012 Ratings
Workflow Automation00 Ratings6.09 Ratings
Team Collaboration00 Ratings8.012 Ratings
Support for Agile Methodology00 Ratings6.07 Ratings
Support for Waterfall Methodology00 Ratings7.08 Ratings
Document Management00 Ratings8.56 Ratings
Email integration00 Ratings7.09 Ratings
Mobile Access00 Ratings7.512 Ratings
Timesheet Tracking00 Ratings7.014 Ratings
Change request and Case Management00 Ratings8.010 Ratings
Budget and Expense Management00 Ratings7.514 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
NetSuite ERP
-
Ratings
OpenAir PSA
8.6
10 Ratings
14% above category average
Quotes/estimates00 Ratings8.05 Ratings
Invoicing00 Ratings9.07 Ratings
Project & financial reporting00 Ratings8.59 Ratings
Integration with accounting software00 Ratings9.07 Ratings
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NetSuite ERPOpenAir PSA
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User Ratings
NetSuite ERPOpenAir PSA
Likelihood to Recommend
8.1
(159 ratings)
8.5
(20 ratings)
Likelihood to Renew
9.1
(40 ratings)
8.2
(7 ratings)
Usability
8.3
(49 ratings)
9.4
(4 ratings)
Availability
9.4
(26 ratings)
10.0
(6 ratings)
Performance
7.7
(24 ratings)
9.0
(6 ratings)
Support Rating
7.4
(58 ratings)
5.5
(12 ratings)
In-Person Training
7.3
(2 ratings)
10.0
(2 ratings)
Online Training
7.8
(9 ratings)
-
(0 ratings)
Implementation Rating
8.0
(28 ratings)
10.0
(4 ratings)
Configurability
9.0
(1 ratings)
8.0
(2 ratings)
Ease of integration
9.0
(1 ratings)
10.0
(2 ratings)
Product Scalability
8.4
(5 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
NetSuite ERPOpenAir PSA
Likelihood to Recommend
NetSuite
In my experience, it is well-suited to basic small low-level accounting. I think if you are a very small business with some basic accounting needs and do not need both cash and accrual reporting this would work. However, I think the price point is well above what a company should pay for basic accounting. If you need more advanced accounting, in my experience it can't keep up well, and it will not provide you with both cash and accrual reports. In my opinion, it is priced for a much more advanced software than what it needs, perhaps because they focus on non-essential upgrades and areas that don't pertain to core financial activities, such as advanced inventory management, Amazon shipping label sync, multiple foreign (non-us) taxes, manufacturing updates - for businesses needing strong financial software that do not need ten country tax rates, manufacturing processes, and advanced inventory tracking, this provides no value while leaving standard accounting functions pretty basic and lacking.
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NetSuite
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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Pros
NetSuite
  • Inventory control - I find it great to lookup an item and see our current inventory, what we purchased for last time, etc.
  • Account management - I find it very easy to see where my accounts stand in regards to debt collection down to production time frames.
  • Reporting - the reporting is very straight forward and easy to use.
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NetSuite
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Read full review
Cons
NetSuite
  • In my experience, when you get beyond the simple reporting it’s fairly cumbersome, too many fields with the same name.
  • When you get beyond simple steps you run into needing professional development quickly.
  • I think roles and workflow are needlessly complex and unintuitive
  • Pricing, since they’re owned by Oracle Larry needs a new yacht and they’ll gouge you once you’re sucked in and stuck
Read full review
NetSuite
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
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Likelihood to Renew
NetSuite
NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
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NetSuite
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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Usability
NetSuite
I would rate the overall usability as a 9. We can perform almost all functions that we need to as a baseball organization. The only areas that are lacking are the reporting and budgeting functions. There was a steep learning curve for some users in the beginning, but once we figured out how to utilize the system and improve our processes within NetSuite most users were happy with the switch to NetSuite.
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NetSuite
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Reliability and Availability
NetSuite
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
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NetSuite
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance
NetSuite
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
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NetSuite
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support Rating
NetSuite
NetSuite offers two levels of support Basic (included with the subscription and for bug-fix questions only) and Premium (an additional add-on that allows for the asking of anything at any time). Support is well versed and quickly moves to higher levels when needed. Tickets are always address promptly, and are never abandoned.
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NetSuite
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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In-Person Training
NetSuite
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
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NetSuite
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training
NetSuite
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
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NetSuite
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation Rating
NetSuite
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
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NetSuite
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered
NetSuite
NetSuite was the obvious choice in our case because of the enterprise backing of Oracle and the support available for the platform from both the Oracle side as well as on the open market through Consultants and Partner firms. While it's price point is vastly different, considering ERPNext has a completely free community offering, and Odoo's very entry-level price point... it was a clear choice for us due to our need for a tried and true solution.
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NetSuite
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
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Scalability
NetSuite
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
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NetSuite
Once the system is setup, it's easy to manage and maintain.
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Return on Investment
NetSuite
  • Through the automation of business processes, NetSuite has allowed the business to focus on other projects in addition to the day to day system administration tasks. As such, the system is providing excellent value in terms of the time saved by the administrative arm of the company.
  • Access to data. The platform has great flexibility in it's "Saved Search" feature, that allows the business to report on pretty much any and all data stored in the database. These can drive user dashboards and make it extremely easy for users to get the information that they need in a matter of seconds. Instead of the CFO requesting a report from the Controller, the CFO can simply refresh their dashboard with a single click and they have the information they require.
  • Transparency. NetSuite allows collaboration across the entire business and maintains an excellent audit trail. Transparency is often lost where business use multiple systems across departments, so having everyone housed within the same financial system allows for greater collaboration and trust in the data.
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NetSuite
  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
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ScreenShots

NetSuite ERP Screenshots

Screenshot of one view into the most critical business processes.Screenshot of Mobile-friendly design