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Oracle Social Cloud Scorecard Summary
About Oracle Social Cloud
Oracle Social Cloud’s analytics tools are designed to empower marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. The vendor says their unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud.
Oracle Social Cloud includes the following social solutions:
- Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users.
- Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data.
- Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console.
- A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments.
Oracle Social Cloud Integrations
Oracle Social Cloud Competitors
Oracle Social Cloud Customer Size Distribution
|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||35%|
|Enterprises (> 500 employees)||65%|
Oracle Social Cloud Support Options
|Video Tutorials / Webinar|
Oracle Social Cloud Technical Details
|Mobile Application:||Apple iOS, Android on roadmap|
|Supported Countries:||As a company with global resources and offices, Oracle Social Cloud supports countries across the world.|
|Supported Languages:||Arabic, Bahasa, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Tamil, Thai, Traditional Chinese, Turkish, Vietnamese|