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Parallels RAS

Parallels RAS

Overview

What is Parallels RAS?

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device. Maltese company 2X Software developed the technology,…

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Recent Reviews

TrustRadius Insights

Flexibility in User Management: Users have appreciated the system's ease of adding and removing users for project assignments, making …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.parallels.com/products/ras/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $120 per year per user
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Product Details

What is Parallels RAS?

Parallels® Remote Application Server (RAS) is a remote work solution that provides secure virtual access to business applications and desktops on any device or OS—from anywhere. The platform offers an agile, cloud-ready foundation and end-to-end security fueled by a centralized management console with granular policies. Companies can leverage on-premises, hybrid, or public cloud deployments and integrate with existing technology like Microsoft Azure and AWS. Parallels RAS aims to give organizations the flexibility, scalability, and IT agility to adapt to changing business needs. Parallels RAS offers a single, full-featured licensing model that includes 24/7 support and access to product training. The vendor states its key benefits include:

  • User experience—work from anywhere, on any device.
  • Enhanced data security and compliance—centralized management console with granular policies.
  • IT agility and business readiness—flexible hosting solutions to scale and adapt.
  • Total cost of ownership—supports BYOD and includes a simple licensing model.
  • Always-on support—access to 24/7 support and training at no additional cost.

Parallels RAS Screenshots

Screenshot of the console interface, showing Parallels RAS' support for on-premises, private and public cloud providers, including Azure and AWS.Screenshot of the Parallels Web Client, which is accessible from any HTML5 browser or choose one of the many local clients.Screenshot of Parallels RAS' integration with MSIX app attach for modern, dynamic app delivery.Screenshot of Parallels RAS' support for multiple MFAs for security and flexibility.Screenshot of the integrated Let's Encrypt security certificates, to issue and manage certificates in Parallels RAS.Screenshot of expression-based filtering which makes it easier to set policies in the Parallels RAS.Screenshot of the visual reporting in the Parallels RAS Management Console which is used to monitor and troubleshoot issues.

Parallels RAS Videos

This video shows how to deploy virtual apps and desktops via Parallels RAS in Azure by using Parallels RAS in the Azure Marketplace. This is a fast way to create a proof of concept (POC) or test environment.
This video demonstrates the steps an administrator takes within the Parallels RAS Console to successfully deliver services to end users via Amazon EC2.
Parallels RAS themes allow an organization to transform what the user sees when they access resources delivered via Parallels RAS. For example, custom branding (white labeling) can be applied, a custom URL can be set for the end user, and access can be locked down to specific ...
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MSIX app attach is an Azure Virtual Desktop feature. It provides application modernization, improves application lifecycle management, and reduces hardware footprint and IT management overhead by using fewer templates. Parallels RAS brings MSIX app attach technology to RDSH,...
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Automated certificate management with Let's Encrypt integration.
Parallels RAS includes cloud cost-reduction capabilities, including autoscaling, power management, and automated image optimization. Parallels RAS adds more cost-reduction measures by extending cost-saving capabilities to storage. When the virtual machine (VM) is not running...
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What is Parallels RAS

Parallels RAS Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Windows Server 2008R2, 2012/R2, 2016, 2022, Windows 7, 8/8.1, 10, 11
Mobile ApplicationAndroid, Mobile Web, iPadOS
Supported LanguagesEnglish, German, Japanese, Russian, French, Spanish, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Korean

Frequently Asked Questions

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device. Maltese company 2X Software developed the technology, but was acquired by Parallels (in Seattle, WA) in February, 2015 to extend their cross-platform support solutions.

Parallels RAS starts at $120.

Citrix DaaS, VMware Horizon, and VMware Horizon Cloud Service on Microsoft Azure are common alternatives for Parallels RAS.

Reviewers rate Availability and Vendor pre-sale and Vendor post-sale highest, with a score of 9.2.

The most common users of Parallels RAS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(268)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Flexibility in User Management: Users have appreciated the system's ease of adding and removing users for project assignments, making transitions between projects smooth and efficient. The flexibility allows for seamless adjustments to team compositions and roles as needed.

Security Effectiveness: Customers have commended the system for its effectiveness in protecting organizational information, providing a secure environment for data. This robust security measure instills confidence in users regarding the safety of sensitive company data.

Enhanced Operational Efficiency: Reviewers highlighted the straightforward infrastructure scaling process as user-friendly, improving overall operational efficiency. The simplified scaling procedures contribute to a more streamlined and productive workflow within organizations.

Configuring Challenges: Users have encountered difficulties setting up multi-factor authentication for third-party products, citing the process as complex and time-consuming. This complexity has led to frustration among users trying to enhance their account security.

Slow Support Turnaround: Reviewers have expressed frustration with prolonged support response times, indicating a need for quicker assistance from the support team. Delays in resolving issues have hindered users' ability to address critical concerns promptly.

Persistent Bugs: Some users reported ongoing issues with bugs that remained unresolved for extended periods, impacting their overall experience and workflow. This has led to disruptions in daily operations and raised concerns about product reliability.

Attribute Ratings

Reviews

(1-4 of 4)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Parallels Remote Application Server (Parallels RAS) to optimize our AWS resources. Parallels Remote Application Server (Parallels RAS) allows us to use a frontend that is much more user-friendly than the native one provided by AWS itself. Furthermore, Parallels Remote Application Server (Parallels RAS) allows us to optimize the usage time for our users without having to implement these policies in AWS.
  • Native client application
  • Browser usibility
  • AWS as provider
  • Right Management on VDI level
  • Possibility to use multiple AWS Provider in same farm
  • Possibility to use Parallels Remote Application Server (Parallels RAS) in offline mode in non-productive environment
Parallels Remote Application Server (Parallels RAS) can be installed and configured quickly. The documentation is very well described, and the ability to connect to many infrastructures such as Azure, AWS, VMware, and Hyper-V offers great flexibility in choosing one's own favorites. Furthermore, there are good videos and know-how articles available on the internet. So far, we are very satisfied.
  • less training
  • easy installation
  • easy licensing model
Users quickly learn how to use the product. Administration is also possible in simple non-scalable environments. Publishing infrastructure resources is easy and fast. If the product were more complex, we probably wouldn't have purchased it. We really hope that the user-friendliness will be maintained. The costs should not increase in future.
From our first contact with the company [...] to the on-site meeting with us, we were quickly and well taken care of. We were able to use a trial license for an extended period to verify our requirements for the product. The whole process was uncomplicated and fast. Therefore, we can highly recommend it.
We wanted to try out an alternative to VMware or Citrix.
15
Product Test
2
IT Administrators
  • Test Software
  • Use Cloud
  • Fast provisioning
  • Easy Use
  • Fast provisioning via AWS
  • Flexibel Policies
  • Other departments are not involved now
  • Maybe the develompment can use Parallels Remote Application Server (Parallels RAS)
No problems so far
Yes
VMware Hypervisor
  • Cloud Solutions
  • Ease of Use
  • Implemented in-house
Yes
Experiment
Trial
Purchase
Change management was a minor issue with the implementation
  • Bug in System
Read the manual and it will be much easier to implement.
  • No Training
Yes
No limit until now, we are satisfied.
Read the online help, documentation and youtube.
Yes
Yes, it was resolved.
We work closely with the [...] company and can still say to this day that it's fun and we feel very well looked after.
Hardly any problems have occurred so far. The problems that arose were solved very well.
  • Native Client for users
  • One Click cosumption of VDI Desktop
  • Integration to AWS provider
  • User Right Management
  • Update of Parallels Remote Application Server (Parallels RAS) Agents
  • Hosts maintenance
Until now we can say that we can achive our goals with this product.
No issues with availability until now.
Neutral until now. Need more expierience.
  • AWS
  • VMware
  • File import/export
no experience to date
Perfect communication via [...] Team
Yes
smoothly
  • Quick
  • Stable
  • redundant
  • Without Workload interruption
  • New features
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We access Windows applications globally without a VPN by utilizing Parallels Client. After discovering that Citrix and Microsoft Remote Desktop Web complicated the user experience, we decided to use Parallels Remote Application Server (Parallels RAS) instead. After three years of use, we are really pleased with the products and have renewed the contract/license for an additional three years.
  • Remote Access
  • Web Access
  • File Transfer
  • Drag and Drop
  • Application User Interface
  • Support for Low Latency
  • Improve File Transfer /Drag and Drop on Low latency
  • Faster File Transfer
Since we cannot have one server on one network, it is best suited for accessing Client / Server Applications with minimal user interface and processing time with users dispersed around the globe. For use in single offices, where all users are centralized and apps may be hosted locally on a server, it is less suitable.
  • Improve User access Experience when compared to remote desktop web
  • Reduced IT Supports Requests as it can be accessible by browser
  • Reduced licensing cost when compared to citrix
End users may easily access it, and its deployment is simple. The support staff for Parallels Remote Application Server (Parallels RAS) was excellent; they could help and offer user guides that aided with implementation and management.
In two weeks, we were able to put Parallels Remote Application Server (Parallels RAS) into practice. We'd worked on three stages: 1. trial program involving consumers with extensive IT expertise 2. produced a user manual for non-IT users 3. sent user guides and Parallels login credentials to all users. Overall, we received good feedback, and users were able to log in quickly and with confidence.
  • XenServer, Microsoft Remote Desktop Connection Manager (RDCMan) and Microsoft User Experience Virtualization (UE-V)
Parallels Remote Application Server (Parallels RAS) provides the finest end user experience while being cost-effective and reducing administrative and support man hours.

Parallels Remote Application Server (Parallels RAS) is platform agnostic; it works with various kinds of devices (computers, phones, tablets) and several operating systems (Windows, Linux, Apple, etc.), allowing users to access it on gadgets of their choice.
100
We have thirty concurrent users license using Parallels Remote Application Server (Parallels RAS) to access the Marine Preventive Maintenance System application (Tero marine) to support crew onboard and assign jobs and ensure they are performing jobs assigned as scheduled, a cloud-hosted Windows application, for our one hundred users. Our users are dispersed around the country and some are accessing overseas.
1
all skills
  • online access
  • mobile access
  • secure - multi factor authentication access
  • Client Software
  • Mobile
  • tablet
  • Browser
  • mfa authentication
  • tbd
  • tbd
No
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
access a windows application by several users concurrently/simultaneously in a user friendly platform
every year
  • Implemented in-house
No
Change management was a big part of the implementation and was well-handled
  • usability
  • drag and drop - file transfer
  • office 365 access
initially had issues in installation and parallels team had supported a lot and implemented was resolved with user trainings.
  • No Training
yes
too complex to configure the use all features
simple to use with limited / basic features
start with basic features and then roll out additional features gradually.
No - we have not done any customization to the interface
No - we have not done any custom code
no
to get support 24x7
No
yes
did not use alludo
good support team
available 24x7
provide solutions if not escalate to resolve
  • drag and drop
  • copy paste
  • access applications
  • office 365 access to all users
Yes
highly scalable.
less errors - stable application
we had experienced latency issues and support team had advised and reconfigured to resolve latency issues based on internet speed on end user.
  • none
did not integrate with any other application/service
  • no
dont know
did not use any
never tried
test compatibility and go ahead
supportive and customer centric
smooth
cost
price
Yes
new releases are smooth from version 19. with version 18.xx, was unreliable. existing features were deprecated and unstable.
  • reliability
  • stability
  • tbd
  • tbd
  • tbd
No
Yes
enterprise
iain Stephen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Parallels Remote Application Server to replace Citrix Servers and deliver a simple yet powerful tool to our end users for running published applications and accessing network resources from either mobile platforms or from other locations that are offsite. We found it simpler to get up and running and much less expensive than Citrix.
  • Printing from published applications.
  • Easy to set up and keep running.
  • We would like to be able to do what we do with Citrix published ICA files—essentially free-standing configurations that once ran function like a local application while they log in (in the background).
It is well suited for providing access to applications behind the firewall, especially legacy ones, while maintaining tight control over access through normal login procedures and protocols. We found it a little more difficult to use on MAC products. However, that may just be a local issue as we are less familiar with them.
  • Parallels is much less expensive than Citrix to purchase and maintain
  • It allows us to leverage older technology by letting us run applications on thin clients.
Well, of course, we use Terminal Services and Remote Desktop Protocol. That is an everyday occurrence. We use Parallels to provide RDP from the server to LAN workstations for some users as they travel. Works very well as a secure RDP gateway. We also used Citrix for many years for our paramedics to publish ICA files for scheduling systems as well as for remote access to some other software. Citrix is hard to beat but Parallels is a very close cousin.
It is definitely a good way to provide virtual and remote desktop access for specific users. VPNs are ok, but there are times when applications need the speed of a local area connection to function well, and Parallels certainly does allow the illusion of a local application that runs at network speeds since it is actually happening on the server. The central console is simple to understand and it's easy to add/remove users to available applications and resources.
We use Parallels Remote Application Server on a wide variety of devices—Windows PCS, Windows laptops, Microsoft Surface products, various iOS devices (iPads, iPhones), and Android tablets and phones. We have found that for the most part, the experience is the same regardless of the product being used, which keeps it simple for the end-users, and as a result, is simple for support as well.
We do run Parallels over HyperV, but I cannot speak to how it runs on VMWare and ESXi environments. Simply put: we have had no difficulty bringing up and maintaining Parallels Remote Application Servers in our environment. The licensing is straight forward and the installation is smooth and simple for us.
Security is always a concern. We use a host of tools to verify the end user's identity and we assign permissions based on the user who is connecting. We set up granular permissions for those in our finance department, and we encrypt everything at 2048-bit at this time. We are considering some multi-factor authentication for some users but at this time have not gone that route.
Although we have very rarely needed any form of support for our Parallels Remote Application Servers, we have found the support team to be quick and knowledgeable, with the right answers to figure things out. We get regular email communications for licensing and updates to the software. We have been very pleased with the limited amount of support that we have needed - and more pleased that we don't really need support for this product very often.
54
Finance and administration, supervisory, support and front line staff all use Parallels for day-to-day functions via published applications for the most part. This includes Ontario Works, Children's Services, Infrastructure and Asset Management, Paramedic Services and of course Information Systems. Some users also use it as a way to RDP to their workstations if necessary.
2
Parallels is fairly easy to support - primarily it's a case of adding published applications or adjusting the filtering to enable or disable them by user or group. We have put a few policies in place that are group-based to clear things up for some people. Overall, once it is up and running support is simply the same as any other server -update and restart on a regular basis.
  • A more secure way to provide remote access for staff
  • A predictable experience from any location
  • Simple to support from remote location or on prem
  • Compatibility across multiple platforms - including mobile.
  • We have two applications that would not run on Windows 11 - legacy apps - that we now publish and run using parameters on our Parallels environment
  • For the two or three users that don't want to use a Parallels environment - for their own reasons - we publish RDP to their local workstation on the LAN - so they can simply 'sit at their desk' via parallels.
  • Parallels provided very quick and adaptive way to let workers go remote during the pandemic - with almost zero downtime.
  • We are looking at full virtual desktops - VDI - that may make life simpler for some users
  • We hope to publish Teams and support video calls/meetings at some point soon.
  • Limited access for specific consultants and contractors via Parallels is on the radar - as opposed to direct access or VPN
We have been using Parallels since it was called 2X - it is a major part of how we do business. It is fairly simple to use and maintain - staff like it, we like it. It is a product that makes a promise - and it keeps it. As Parallels evolves, and clean bandwidth becomes more readily available everywhere - it just makes sense to continue to use Parallels in our environment.
Yes
Parallels replaced Citrix many years ago - when Parallels was still called 2x. Parallels was much simpler, easier to maintain and the licensing made much more sense for our environment. It was also substantially less expensive over all - which is an added bonus. We have never looked back and don't plan to.
  • Price
  • Product Features
  • Product Usability
I wish I could say that the single most important factor was the Product Features - but in truth, the single most important factor was actually the price. When we replaced Citrix with Parallels it was initially a cost-saving alternative. It was only after we had it in place that we came to the realization that it was simpler and had some great features that we use every day.
If we had to do it again - we would never have considered Citrix in the first place, however I do not believe Parallels (2X back then) existed at the time. It would have been nice to have only used Parallels right from the start - but unfortunately things don't always evolve in the smoothest way possible.
  • Third-party professional services
Unique Data in Sault Ste. Marie, Ontario implemented the original Parallels Servers in our organization. We highly recommend them for all things IT-related. We have been enjoying the support of Roger Lapointe from Unique Data for many years. Always a quick turnaround and a very knowledgeable response. If we need them - they are there.
No
Change management was minimal
WE have been using Parallels (2X) for many years here for various functions. We did ramp it up during COVID as we were sending office staff home to work remotely - that was a change - we added licensing and new servers to accomodate this - but overall, since we were very familiar with Parallels - most of the change was more about location and bandwidth at home - which is something that Parallels handles exceptionally well.
  • Licensing (Microsoft more than Parallels)
  • Publishing a lot more applications than we had previously - which was simple and smooth
  • Addressing resolution problems for staff with multiple monitors.
Overall, it was pretty simple compared to most other projects. Again, we had a strong familarity with the product so there was not much of a learning curve. Our 'biggest' issue is the end-user understanding of a 'local' application and a published application. For example - Online meetings need to run locally for camera/video to work smoothly so opening a link to a meeting from a published application continues to be an occasional issue.
  • No Training
If you have time and resources available, structured training is always the best way to go. However, Parallels is fairly simple to understand - at least the more rudimentary parts of it. I would like to add to my understanding of the product with some additional training - if time and $$ allow for it down the road, but we have been using it for so long, training for it takes a low priority.
I think the configurabilty still has a few more possibilites - for example I would like to 'publish' an application in Parallels that actually is a shortcut to a local application on someone's PC... that way to the end users - they have everything they need right in the Parallels application GUI - and don't know or care whether it is local or remote (like Teams, Outlook, Zoom, Softphone).
I would also like to see a bit more around resolution in the policies.
Having said that - the simple options on how to handle published applications and web links across multiple browsers - well, they are great.
The best practices for configuring Parallels would be to create your specific groups (in Active Directory) for filtering applications in a clear and concise way prior to implentation. You can then quickly and easily roll out your applications in filtered folders/groupings on the server - and it is then simply a matter of duplicating the applications that need to be in multiple areas and dropping them in those folders.
No - we have not done any customization to the interface
No - we have not done any custom code
We added our company logo to the portal, and we do add icons for published applications that are familiar to staff, but other than that we just used the product the way Parallels intended. We try to avoid customizations since we have had issues with that over the years with other products - customizations and updates often don't like each other...¯\_(ツ)_/¯

That issue is of course not specific to Parallels.
We have standard support for Parallels - we are confident that if we run into an issue we cannot resolve internally, then we have support from Parallels and if necessary other consultants to address the problem. This has been very rare though. Overall this product simply works the way you need it to work - and is very easy to support.
No
We have rarely required support for parallels - there are countless help articles for almost any scenario that let you resolve your own issue without ever opening a ticket. I cannot say that Parallels provided "exceptional" support because they never really had to. Having said that, I am reasonably confident that if we needed them to step up, they would be there for us.
  • Published applications are very simple to set up
  • Different browsers for different applications - very elegant
  • Filtering published applications by group or user - for full client or HTML5 - super simple
  • Supporting staff with questions about applications is easy.
  • We wish that we could do a bit more with policies
  • Sometimes the cause of an issue is not clear - for example resolution issues with multiple monitors - shows up as a network error (at least in the past)
Yes
Many times we have pulled over and used our phones to connect to the parallels environment to connect to servers and/or applications to support staff who need something done right away. While the better experience overall will always be on a larger screen, the mobile interface is intuitive and gives users a way to get something done on the fly. Very useful.
As you may see from other parts of my review - Parallels makes a promise and lives up to it. It is simple and straightforward for staff who use the published applications all day long. They love that fact that if they have a power-blip or Internet blip at home - they do not lose their work - it recovers/reconnects and lets them keep going right where they left off.
The published applications make life simple for both the staff and for those of us who have to support them. Overall, it is the simplest way to give people the option to work remotely - and we have several staff who use it right here at their desk in the office as well.
We added our Integrated Services Staff to parallels, with filtered, published applications - in a single afternoon. We added licensing and installed the desktop client software on multiple platforms both in the office and at remote sites all on the same day - and got remote users that had never used the product up and running - very quickly.
If there are any issues with Parallels - they are usually more about the server operating systems than Parallels itself. It would be rare for us to have any reason to take Parallels offline - we schedule a reboot on the servers at 3am to keep the O/S itself fresh, but again - it is not a Parallels issue. If individual users have any issues we ask them to completely log out of parallels - which ends their session - and then back in - and that typically resolves the issue right away.
I am giving Parallels 9/10 on this one because the only application that sometimes seems slow or has issues - is Microsoft Outlook. It is sometimes the result of a pop-up that may not show up in the published application (vs full desktop). Other than that - pages load very quickly - and it does not seem to slow down other applications that are running at the same time. Most of our users run Outlook, softphone and Teams locally - and published applications for everything else. When they do that - it is very solid.
  • Published applications integration across multiple environments
Not really sure what to say about this - perhaps I misunderstand the question. For us, Parallels is not about integration specifically - it does allow us to provide a single source for multiple applcations that use varied parameters and exist in both on premise and SaaS environments - we integrate those by providing that single point of entry to get to them, I suppose.
  • Not at this time
Our tools are part of the published applications themselves, not so much integration using additional tools
While we don't specifically integrate using the tools mentioned previously - the options are there if people choose to use them.
If you need integration it will be there - just a matter of tweaking things to get it to work.
We use a third party - Unique Data in Sault Ste. Marie - for sales and implementation of our Parallels environment. They are extremely knowledgeable, reasonably priced and quick to respond when necessary. We call on them for many projects, not just Parallels. I highly recommend them for any size project.
If we need them - they are always just an email or a phone call away. I have never had an issue that they couldn't resolve in a quick and efficient manner. Our organization has been working with Unique Data (SSM) for over 20 years and we plan to keep doing so for many more years.
We have a long-standing account with this vendor - the terms have never changed.
All I can say is call or email them - they are always quick to respond.
Yes
We have been through several upgrades to new releases - they are released regularly. Thus far the upgrade process is smooth and as expected, with minimal downtime while the server updates are processed. Client upgrades can be slightly more cumbersome at times for the end users, but generally speaking it is a very simple and straightforward process.
  • Support for additional security
  • Stability enhancements (although it was always very stable)
  • Hoping to see more policy capability
  • Support for local application shortcuts - that appear as published applications
No
No
Craig Cormier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are using Parallels to improve the performance of terminal Services for our users in our office in the United Kingdom, where they connect back to our office here in Massachusetts. Because of the connection between our offices, using normal Remote Desktop proved to be fairly slow for the users. Once we were able to overlay Parallels, they found their performance improved greatly.
  • Allows Mac users to feel like they are working natively.
  • Better usage on tablets or phones for Windows apps.
  • Documentation is good but sometimes confusing.
  • Installing certificates is difficult.
If you have users that require remote access to applications, it's a great alternative to requiring VPN and standard remote desktop application. You can control the users' experience far better, and a user who has a better experience is a happier and more productive user. I also feel a little more secure opening this to the web than I do just a straight remote desktop portal.
  • Improves efficiency of staff.
  • Improves morale.
Softgrid was great in its day but it was difficult to manage, and our applications that we were virtualizing were also more complicated. Parallels is more like a window into the software vs actually getting into the nuts and bolts of the software to allow the application to stream. But because applications have improved, an option like parallels now can support them vs a full virtualization of the app.
It's fairly easy, though I feel the documentation is a bit lacking. They seem to rely more on videos for implementation which are great when you have time to watch videos, but sometimes it's better to just have step by step documentation that you can work with. Aside from that, the basics are pretty intuitive so it's not bad.
We can now really use our ERP software on tablets, and not a half-assed implementation of it that requires bending and squishing to move around. With a keyboard attached, we now have a low-cost alternative to putting a laptop on the shop floor, or the ability to see certain screens from the web without writing a web interface.
I haven't really noticed any effect on using Parallels on ESXi vs using it on Hyper-V, but that maybe my use case just hasn't called for it.
We have been able to keep our ERP data locked down to our users just as if they had the application on their desktop and limit them to only the information they should be allowed to have. Since we aren't currently doing a front-facing app, security is a little simpler in our implementation.
Support is pretty quick to respond, and sometimes a sales engineer has gotten on the phone with us to make sure we were getting the best of our experience.
15
These are employees primarily from the Customer Service, Remote Sales and Markering functions.
2
IT focused individuals with a good handle on Remote Desktop Server as well as software administration and security.
  • Remote Performance
  • Mobile Application availibility
  • Remote stability
  • Making a mobile application out of a client server application
  • Improving application performance through Great Firewall of China
  • VDI
  • Application Security
The product is very useful and fairly easy to maintain. We enjoy the multiple additonal platforms we can now run our Windows only Client Server applications on, such as Macs, iPads, phones, etc. We also find that speed is improved for using this applications over a WAN, while it still FEELS like running the application locally.
Yes
We used to use Citrix XenApp for a while, but then that was purchased by Microsoft and discontinued. We also didn't have as much need for it after our ERP application was updated recently to remove a portion that caused profile issues.
  • Price
  • Product Features
  • Product Reputation
I had used the Parallels Desktop Mac software for many years prior so I already felt comfortable with the quality of products that they brought to the market.
I can't think of anything I would change.
  • Implemented in-house
No
Change management was minimal
  • Understanding some of the complexities of the server setup as far as IP and gateways went
We did go back later and re-implement to give external access to this server.
  • Online training
Documentation is fair but sometimes a little difficult to follow
I think it is just right for this product.
Just follow the implementation guidelines it really will vary depending on the scale of your implementation.
Some - we have done small customizations to the interface
Easy enough, and just enough to let users know they were successful in logging in and such.
No - we have not done any custom code
No
I don't think we purchased Premium Support
No
I can't recall any EXCEPTIONAL support calls, all were solid and helped us resolve whatever issues we had in a timely fashion.
  • Remote Application Usage
  • Printer Support
  • Adding Applications
  • Server Maintenance
Yes
The mobile interface works very well.
Solid, a little complicated to set up for some things, but once it's going it is excellent.
Can handle single instance or multiple instances and redundancies.
If you have the bandwidth to set it up that way, you can definitely have availibility near 100%.
It does not seem to add much overhead to the applications that it is serving
  • Aptean IntuitiveERP
  • Microsoft Office
  • Custom Reporting Tools
No, we used Parallels ability to serve up these applications. There was very little difficulty with any of these applications being able to be used in the VDI environment.
  • Single Signon
We were able to integrate everything we wished for it.
Follow the documentation, contact support if needed.
Easy to work with, responsive.
Support was attentive and responsive.
Price per seat.
No
Yes
No issues.
  • Better performance
  • Better performance and security
No
No
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