RingCentral Meetings Should Be On Your Top 3
June 01, 2021

RingCentral Meetings Should Be On Your Top 3

Shahab Razak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral Meetings

The company standard is Microsoft Teams however we use RingCentral Meetings for customers that we can't connect to while using MS Teams. RingCentral Meetings is used for customer meetings, technical troubleshooting, education and other uses including inter-departmental training sessions and meetings. Departments that actively use RingCentral Meetings are at least Product Management, Sales, IT, and others.

Pros

  • manages background noise
  • live background filters
  • works with low bandwidth
  • intuitive interface

Cons

  • creating and using groups are confusing in the beginning
  • guests activation is confusing
  • setting up meetings are cumbersome and confusing
  • Increased efficiency
  • Broaden reach to customers
  • Compatibility with diverse platforms
RingCentral Meetings seems to have better bandwidth and background noise management. The video in RingCentral Meetings always seem smoother and "cleaner" even for participants in low bandwidth endpoints. Screen sharing is easy to use and annotate as well as passing presenter role to another participant. Recording is easy and so is editing recordings.

Do you think RingCentral Meetings delivers good value for the price?

Yes

Are you happy with RingCentral Meetings's feature set?

Yes

Did RingCentral Meetings live up to sales and marketing promises?

Yes

Did implementation of RingCentral Meetings go as expected?

Yes

Would you buy RingCentral Meetings again?

Yes

Microsoft Teams, Zoom, Webex (formerly Webex Teams), Glip
I do not like their contact management interface. Although I understand the control over participant invites and the security therein, I found it cumbersome for casual meetings. Maintaining conversation lists, ad-hoc teams became messy quite quickly unless it was for a small team that you collaborate with very regularly. These are not reasons to overlook RingCentral Meetings because with a little bit of housekeeping, you can use it to run an efficient project team with lots of documentation and discussions as you move along
I was contacted by RingCentral Meetings's marketing executive so that they could understand how I use the product, demonstrate features that I was not aware of and to offer me support for their product. This was unsolicited and I appreciated the fact that RingCentral Meetings wants to understand their customers and improve their RingCentral Meetings user experience.
RingCentral Meetings is well suited for small teams and short contact lists. Its compatibility with MAC, Chromebooks, IOS and Android devices are smooth and you can easily conduct a meeting with participants on all these platforms. Their background choices are good and you can easily customize your background. The live background feature was refreshing.

RingCentral Meetings Feature Ratings

10.0
High quality audio
10
High quality video
10
Low bandwidth requirements
10
Mobile support
10
10.0
Desktop sharing
10
Whiteboards
10
7.2
Calendar integration
8
Meeting initiation
5
Integrates with social media
5
Record meetings / events
10
Slideshows
8
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using RingCentral Meetings

150 - Product Management, Sales, IT Help Desk, IT Engineering, IT Architecture
This is not the corporate standard therefore it is self supported
  • Customer Meetings
  • Vendor Meetings
  • Training
  • Provide online training
  • Create offline training materials
  • ad-hoc team management
  • scrum documentation
  • project management
We have to renew our use of RingCentral to support our Customers by providing a platform they are used to and is the most convenient for them.

Evaluating RingCentral Meetings and Competitors

  • Product Usability
RingCentral Meetings was purchased to meet customer requirements that wanted or could only use the RingCentral platform. RingCentral also provided compatibility across many devices running MACOS, Windows, LINUX, Chromebook, Android, iPADOS, iOS, etc.
I would not change the process of 1) shortlisting a range of software that meets the company's technical and functional requirements, 2) assemble a user test plan and 3) roll out to a selected number of users 4) tabulate the test plan results and 5) tabulate and rank the software 6) Engage the Procurement Team to negotiate the best deal for the top 3 selected softwares.

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