RingCentral Meetings just falls short (compared to the other tools), but on the right track!
June 01, 2021

RingCentral Meetings just falls short (compared to the other tools), but on the right track!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral Meetings

RingCentral Meetings is being used through the whole company as a per request bases. It's an alternative tool like Google Hangout, Microsoft team, or Zoom. It's an alternative tool for the flexibility of support, sales, and communications through our teams, users, end-users, and customers of course. It's been more of an optional tool then our main one.

Pros

  • It looks similar
  • Follows what works
  • integrates well with it's phone call feature

Cons

  • Bandwidth sensitive
  • Updates interfere with meetings
  • Can slow down machine
  • The impact is micro if any
  • cost more than it's delivering
  • Looks similar to others but still need backend work to run smoother
  • Zoom
Again, RingCentral Meetings is a backup tool. We've had some failures with other tools such as Zoom, but much less consistent. It is an alternative tool for our end users and customers alike to have access to. Would I suggest this meeting tool. I guess it depends on cost and direction of your organization.

Do you think RingCentral Meetings delivers good value for the price?

Yes

Are you happy with RingCentral Meetings's feature set?

Yes

Did RingCentral Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingCentral Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy RingCentral Meetings again?

No

It would be a good alternative tool. Unfortunately not the main tool yet. It's a bit buggy compared to the other competition as GoToMeeting and/or Zoom. The looks like Zoom to a degree, but not quite the same. The virtual backgrounds as failed me before. Best to have a green screen behind you as a backup. Even with a power computer it still can drop on you.

RingCentral Meetings Feature Ratings

6.8
High quality audio
8
High quality video
8
Low bandwidth requirements
5
Mobile support
6
7.5
Desktop sharing
8
Whiteboards
7
5.8
Calendar integration
7
Meeting initiation
7
Integrates with social media
4
Record meetings / events
6
Slideshows
5
6.0
Live chat
7
Audience polling
6
Q&A
5
6.3
User authentication
8
Participant roles & permissions
4
Confidential attendee list
7
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

RingCentral Meetings Support

When it comes to the support side of RingCentral Meetings, they are top notch, been doing this with their phone system for a long time. Nothing bad to say or mention about that. Only thing the time it takes to get support sometimes can be a little frustrating. However, they always have the right/helpful answer for you.

Using RingCentral Meetings

This is an alternative tool. If it was a main tool, I believe our users would have more issues daily then they would with the other tool(s) we have. It is a tool that does keep up with the rest other meeting devices, but just the weight of the software and consistent performance is probably what hurts it still in the industry.

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