Item: RingCentral Meetings
Rating: 10
Author: David Yates

Use Cases and Deployment Scope

We use RingCentral Meetings across our entire operation, both internally for contact between our remote-based staff and contract personnel, and externally with our clients. We find that using RingCentral Meetings is a quick and efficient way to get valuable "face-time" with one another to troubleshoot issues, advance projects, and keep in front of our clients.

Pros and Cons

Fast and easy to set up meetings, even with participants that are not an account holder in your organization.
High quality streams, both video and audio.
Reliable connectivity that is adaptable to hardware and bandwidth constraints.
Has all of the basic features needed for the typical meeting (whiteboard, screen sharing, chat, recording, etc.).

Ability to have webinar-style attendees (where they aren't known to each other or able to interact).

Return on Investment

Has appreciably reduced on-site service calls and dramatically sped up the resolution of those tickets we are able to close remotely.
Has positively impacted our remote staff and consultants who feel much more connected to the organization and those they work with.
Has shortened our sales cycle by allowing us to do follow-up fact-finding without an additional site visit.
Has increased our visibility with clients through better communication and our use of leading-edge technologies.

Alternatives Considered

Skype, Skype for Business (formerly Lync), GoToMeeting, Webex Meetings, Join.me, Jabber, Google Hangouts and FreeConferenceCall.com

RingCentral Meetings wins against the competition [for us] in its
*Cost (and subsequent ROI)
*Features
*Ease of use
*Ability to and the ease in which you can bring in non-RingCentral Meetings users to meeting
*Quality of service
*Reliability of service
*Support for multiple platforms
*Small memory footprint on our workstations when running the software

Other Software Used

RingCentral

Likelihood to Recommend

RingCentral Meetings is ideally suited to the multi-locational and remote worker organization that needs quick ad-hoc meetings. I find that it is often as easy to do a video meeting with field personnel as it is a phone call, and the results are generally more positive. Their great support for tablets and smartphones makes reaching staff a virtual given and gives our technicians the ability to see what is happening at a client site without being there. No longer do we have to ask the question of "What do the lights on the front of some devices look like?" when we can just ask them to point their camera at it for us in real-time.

Hold Meetings Fast, Reliably, and with Virtually Anyone (and Anywhere!)

Overall Satisfaction with RingCentral Meetings