TrustRadius Insights
Sprig is a versatile tool that has been highly regarded by users for its ability to conduct surveys and gather feedback from a large …
Starting at $175 per month
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What is Sprig?
Sprig (formerly UserLeap) headquartered in San Francisco offers user research technology that helps research and product teams learn from their customers in real-time and deliver product experiences. Sprig is used to ensure user research happens early and often throughout the…
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Pricing
Free
$0
Cloud
per month
Starter
$175
Cloud
per month
Enterprise
Custom Pricing
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sprig.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $175 per month
Product Demos
Collecting User Insights with Sprig | Sprig
sprig.com
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprig?
Sprig is a user insights platform that empowers product teams to build products with rich and rapid user insights. The vendor states that product teams like Dropbox, Notion, and Loom improve their product experience with Sprig’s suite of insights tools, that enable users to:
1. Surveys: Listen and learn from targeted users right within a product.
2. Replays: Capture clips of user sessions alongside their in-product feedback.
3. Prototype Tests: Run browser-based user testing on designs built in Figma, and Adobe XD.
4. AI Analysis: Turn user feedback into product opportunities with GPT-powered AI.
Sprig is based in San Francisco, CA and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures
Sprig Features
- Supported: Surveys
- Supported: Replays
- Supported: Prototype Tests
- Supported: AI Analysis
Sprig Screenshots
Sprig Video
How Sprig can help build products people love.
Sprig Integrations
Sprig Competitors
Sprig Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | Afrikaans, Amharic, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Kazakh, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese |
Frequently Asked Questions
Sprig (formerly UserLeap) headquartered in San Francisco offers user research technology that helps research and product teams learn from their customers in real-time and deliver product experiences. Sprig is used to ensure user research happens early and often throughout the product development process, so as to build customer-centric products that deliver a sustainable competitive advantage.
The research platform enables teams to pull the customer into every product decision with fast and reliable insights collected via contextual microsurveys, video questions, and concept testing.
Sprig starts at $175.
The most common users of Sprig are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Sprig is a versatile tool that has been highly regarded by users for its ability to conduct surveys and gather feedback from a large sample of users. With Sprig, users have been able to explore and evaluate both quantitative and qualitative data, allowing for a comprehensive understanding of user experiences. By analyzing customer experiences on websites, Sprig has proven to be an invaluable asset in improving web experiences and prioritizing enhancements based on actual user feedback.
Users have praised Sprig for its ease of use and customization options when creating surveys. Unlike traditional methods like Google Forms, Sprig streamlines the survey process and eliminates unnecessary hassle. This flexibility enables stakeholders and designers to quickly gather inputs from customers and stakeholder groups, making it an ideal tool for conducting studies and understanding user behavior on digital platforms.
One of the standout features of Sprig is its ability to gather feedback at specific trigger points, ensuring that surveys are shown to targeted populations. Additionally, Sprig's real-time reporting capabilities have provided users with accurate and up-to-date information, making it an indispensable tool for researching products, validating hypotheses, and understanding consumer journeys.
Overall, Sprig has proven to be a valuable asset in democratizing research and opening constant communication between product teams and users. Its ease of use, customization options, and ability to capture feedback in a scalable way make it an essential tool for any organization looking to improve their products through data-driven decision making.
High-touch support team: Users appreciate the responsiveness and constant evolution of Sprig's support team, with many stating that they feel supported and valued. Several users have praised the high-touch support team at Sprig for their responsiveness to feedback and dedication to improving the product suite.
AI-supported analysis of qualitative data: The AI-support analysis provided by Sprig is highly regarded by users, who find it valuable in gaining insights from customer feedback. Many users have expressed their appreciation for Sprig's AI-supported analysis of qualitative data, which helps them gain deeper insights from customer feedback.
Easy-to-use interface: The easy-to-use interface of Sprig stands out for its efficiency in setting up non-English surveys and enhancing user experience. The easy-to-use interface of Sprig has received positive feedback from users, who find it efficient for setting up non-English surveys and improving overall user experience.
Customizable Views of Charts: Some users have expressed a desire for more control over data visualization in Sprig. They feel that the current customizable views of charts are lacking and would like to see improvements in this area.
Survey Limit Allowance Confusion: Several reviewers have mentioned that they find the survey limit allowance in Sprig to be confusing. This issue has not been resolved yet, causing frustration among users who struggle to understand how many surveys they can create within their plan.
Anxiety about Pricing Confusion: A number of users have reported feeling anxious when publishing a survey with Sprig due to pricing confusion. They are concerned that if they exceed their survey limit, they may automatically be upgraded for the remainder of their contract without clear communication or consent.
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