UserZoom

Overview

Reviews

I love Zoom!

8
We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …

Really good!

10
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Good, UI could use updating

6
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …

Usability Testing Tool Review: UserZoom

8
UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …
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UserZoom: U Get What U Pay For

8
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …
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Useful tool, great support team

9
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …
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Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Optimal Workshop?

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

Features Scorecard

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Product Details

What is UserZoom?

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What are UserZoom's top competitors?

UserTesting and Hotjar are common alternatives for UserZoom.

What is UserZoom's best feature?

Reviewers rate Support Rating highest, with a score of 9.

Who uses UserZoom?

The most common users of UserZoom are from Enterprises and the Information Technology & Services industry.

Reviews and Ratings

(11)

Ratings

Reviews

(1-11 of 11)
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Alex Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used UserZoom as a way of collecting qualitative feedback on prototype mobile screens, customer journeys, and our website from potential users. It allowed us to understand the extent to which users were able to understand and successfully navigate the prototypes and identify any issues they were experiencing so that the team could refine the designs before publishing changes.
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some product team members (like product managers) have access to the platform, but really, it's only used by the researchers, though we do have a new designer who is familiar with research and may start using it. Most of the research we do is with designs, like usability tests, click tests, and some surveys. Everything is in service of design-focused research where we are looking to improve on an existing design.
June 25, 2021

I love Zoom!

Zoi Elisavitis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we currently do not have since we all are in a WFH environment. I enjoy it a lot because we now have the ability to share screens so we don't have to do as much explaining about what the issue is.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk through each scenario. As far as I know, it has been used within our group only as well as with a few design consulates that we have worked with.
Joshua Melder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our own customer-facing tools in order to better the overall experience of our internal products. UserZoom gives us the ability to perform a wide variety of tests and come away with constructive feedback that helps us better recognize the advantages and gaps that we have in our own platforms. UserZoom is great because it gathers unbiased testers and provides a platform to create, host, and record feedback in real time.
Jackie Bassett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a seamless experience, of course. Utopia for consumers is when they can so readily find exactly what they are looking for/something they weren't looking for but now want and that the journey to purchase is seamless and fast! That takes a lot of testing, retesting and retesting! So the testing tool needs to be just as seamless an experience.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the application mostly to do remote un-moderated task-based usability testing, and one of the main reasons we got UserZoom is because it allows you to set up the tests but use your own participants. This is something we need because our users are "members" and not regular consumers. Currently, it's only being used in my department (UX).
Score 8 out of 10
Vetted Review
Verified User
Review Source
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, time on task). There aren't many tools out there with the combination of features that UserZoom provides, including logic to direct people to other questions or parts of the survey, the behavioral tracking mentioned above, and easy integration with panel providers.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, and helped assess it for purchase for our team. We used UserZoom to assess online and mobile experiences, when we needed the quantitative sample to assess the overall performance etc.... which is hard to do in a lab or other means. Later on we also used it to conduct simple surveys as well as tree testing, card sorting, and even used it to track performance when conducting qualitative usability tests in the lab. I also conducted an intercept survey using UserZoom when the company launched a new mobile design, so that we could capture the feedback of our pilot participants.