1. Home
  2. Content Management Systems (CMS)
  3. WordPress VIP Reviews
  4. User Review of WordPress VIP
WordPress VIP Will Change Your Mind about Enterprise use of WordPress
February 23, 2022

WordPress VIP Will Change Your Mind about Enterprise use of WordPress

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WordPress VIP

Our organization uses WordPress VIP as our primary hosting platform for our B2B marketing websites. Our reason for moving to WPVIP was to unify all our websites under one platform that would help us manage WordPress and give us the level of support, security, and scalability one would expect at any enterprise level. I have used WordPress for years and being able to have it accessible at the enterprise level is what WPVIP has made happen. Our content and campaign production is significantly more efficient and our overhead on website maintenance has decreased. We can now spend that budget on producing higher quality content and features on our sites that drive our business to the next level.
  • Email support is more than enough! They are quick and always responsive even when there are urgent problems.
  • Manages our WordPress codebase for security patches and updates rather well.
  • Their partnership with our development team has helped us be hands-off with confidence when it comes to fixing any bugs.
  • Having email-only support sometimes is cause for concern within leadership. If there is an opportunity for phone support we would probably consider that. It may already be an option I am unaware of.
  • WordPress VIP has helped us reduce our hosting cost.
  • With the enterprise features WordPress VIP offers we have all our brands on WordPress now which helps cut our website management and development costs significantly.
  • Reduced concerns from leadership on the stability of our hosting platform.
I would give this a full 10 because support has been very responsive and helpful during our time using WPVIP. The only reason for a 9 is there was one time we had a little delay in getting an answer about an outage that was caused by our own team adding a plugin that was not compliant. To clarify, the outage was very short-lived. WPVIP helped us get back up and running very quickly and we did get the response eventually that helped us ensure the issue didn't happen again.
In general, this has worked out for us very well. We had implemented a new plugin that we didn't realize bypassed some of the caching mechanisms in place. That compounded with a surge in traffic to our site caused an outage due to scalability issues. This was mostly our own fault for installing a non-standard plugin, but it was unexpected to cause an outage. WordPress VIP did help figure out what we needed to do to resolve the issue from happening again.
Access and usability to our dashboards are very straightforward. All of our websites are in one spot that I can get to review and even access the WordPress dashboards right from there. Previously on other hosts, we had to log out of one account to get to another account even when using the same platform across multiple sites.

Do you think WordPress VIP delivers good value for the price?

Yes

Are you happy with WordPress VIP's feature set?

Yes

Did WordPress VIP live up to sales and marketing promises?

Yes

Did implementation of WordPress VIP go as expected?

Yes

Would you buy WordPress VIP again?

Yes

Our team manages 4 different brands' websites and before WordPress VIP we were using multiple different hosts including DreamHost and AWS. These were convoluted and didn't offer the enterprise features for our organization that WP VIP was capable of. We also considered Pantheon, but they were not Wordpress-centric enough for the direction we were going.
WordPress VIP is well suited for your organization if you have more than one site to manage and do not have a dedicated team of developers and engineers that can maintain WordPress and its hosting platform. In my experience, smaller businesses can get away with managing WordPress without these kinds of teams, but at an enterprise level, there is a multitude of scenarios where a full team would be required to maintain and manage multiple websites. A small to medium-size business managing one website would have no need for WordPress VIP.