Microsoft 365 vs. Zoho One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft 365
Score 8.6 out of 10
N/A
Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.
$5
Per User Per Month
Zoho One
Score 9.3 out of 10
N/A
Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.
$45
per month per employee
Pricing
Microsoft 365Zoho One
Editions & Modules
Business Basic
$5.00
Per User Per Month
Individual
$5.84
*Per Month
Business - Apps
$8.25
Per User Per Month
Enterprise - F3
$10.00
Per User Per Month
Business Standard
$12.50
Per User Per Month
Business Premium
$20.00
Per User Per Month
Enterprise - E3
$32.00
Per User Per Month
Enterprise - E5
$57.00
Per User Per Month
All Employee Pricing
$444
per year per employee (Must purchase license for ALL employees)
Flexible User Pricing
$1080
per year Licenses for any no. of users
Offerings
Pricing Offerings
Microsoft 365Zoho One
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*When billed annually.Month-to-month plans available.
More Pricing Information
Community Pulse
Microsoft 365Zoho One
Considered Both Products
Microsoft 365

No answer on this topic

Zoho One
Chose Zoho One
All the similar products I mentioned are available in One ssubscription of Zoho One.
Features
Microsoft 365Zoho One
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
9.5
4 Ratings
25% above category average
Pay calculation00 Ratings9.73 Ratings
Benefit plan administration00 Ratings9.24 Ratings
Direct deposit files00 Ratings9.73 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.5
7 Ratings
14% above category average
API for custom integration00 Ratings8.67 Ratings
Plug-ins00 Ratings8.57 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
9.1
9 Ratings
8% above category average
Single sign-on capability00 Ratings9.49 Ratings
Role-based user permissions00 Ratings8.99 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.5
9 Ratings
15% above category average
Dashboards00 Ratings8.59 Ratings
Standard reports00 Ratings8.59 Ratings
Custom reports00 Ratings8.69 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
7.5
6 Ratings
2% below category average
Accounts payable00 Ratings8.06 Ratings
Accounts receivable00 Ratings8.26 Ratings
Global Financial Support00 Ratings7.34 Ratings
Primary and Secondary Ledgers00 Ratings6.03 Ratings
Journals and Reconciliations00 Ratings7.54 Ratings
Configurable Accounting00 Ratings8.04 Ratings
Standardized Processes00 Ratings7.96 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
9.5
4 Ratings
18% above category average
Inventory tracking00 Ratings9.54 Ratings
Automatic reordering00 Ratings9.33 Ratings
Location management00 Ratings9.74 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
9.0
7 Ratings
14% above category average
Pricing00 Ratings9.17 Ratings
Order entry00 Ratings9.26 Ratings
Credit card processing00 Ratings9.34 Ratings
Cost of goods sold00 Ratings9.24 Ratings
Order Orchestration00 Ratings8.02 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
7.6
7 Ratings
2% above category average
Billing Management00 Ratings7.47 Ratings
Cash and Asset Management00 Ratings7.44 Ratings
Travel & Expense Management00 Ratings8.85 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings8.25 Ratings
Period Close00 Ratings6.54 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.0
6 Ratings
13% above category average
Project Planning and Scheduling00 Ratings9.56 Ratings
Task Insight for Project Managers00 Ratings8.66 Ratings
Project Mobile Functionality00 Ratings6.25 Ratings
Definable Resource Pools00 Ratings7.54 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
9.5
2 Ratings
25% above category average
Award Lifecycle Management00 Ratings9.52 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.0
3 Ratings
13% above category average
Bids Analyzed and Compared00 Ratings8.93 Ratings
Contract Authoring00 Ratings7.52 Ratings
Contract Repository00 Ratings7.52 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings8.01 Ratings
Supplier Management00 Ratings8.23 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
9.1
4 Ratings
31% above category average
Risk Repository00 Ratings9.02 Ratings
Control Management00 Ratings9.33 Ratings
Control Efficiency Assessments00 Ratings8.03 Ratings
Issue Detection00 Ratings9.52 Ratings
Remediation and Certification00 Ratings9.52 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.4
2 Ratings
20% above category average
Transportation Planning and Optimization00 Ratings9.01 Ratings
Transportation Execution Management00 Ratings8.01 Ratings
Trade and Customs Management00 Ratings8.01 Ratings
Fulfillment Management00 Ratings8.92 Ratings
Warehouse Workforce Management00 Ratings8.01 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.4
1 Ratings
12% above category average
Production Process Design00 Ratings8.01 Ratings
Production Management00 Ratings8.01 Ratings
Configuration Management00 Ratings9.01 Ratings
Work Execution00 Ratings8.01 Ratings
Manufacturing Costs00 Ratings9.01 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.5
3 Ratings
17% above category average
Forecasting00 Ratings7.12 Ratings
Inventory Planning00 Ratings9.01 Ratings
Performance Monitoring00 Ratings9.52 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Microsoft 365
-
Ratings
Zoho One
8.5
1 Ratings
16% above category average
Proposal Management00 Ratings9.01 Ratings
Product Master Data Management00 Ratings8.01 Ratings
Best Alternatives
Microsoft 365Zoho One
Small Businesses
Google Workspace
Google Workspace
Score 9.1 out of 10
Acumatica
Acumatica
Score 8.8 out of 10
Medium-sized Companies
Google Workspace
Google Workspace
Score 9.1 out of 10
Infor VISUAL
Infor VISUAL
Score 7.4 out of 10
Enterprises
Microsoft 365 Business Premium
Microsoft 365 Business Premium
Score 8.9 out of 10
24SevenOffice
24SevenOffice
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft 365Zoho One
Likelihood to Recommend
8.0
(242 ratings)
9.4
(12 ratings)
Likelihood to Renew
9.5
(6 ratings)
-
(0 ratings)
Usability
7.7
(13 ratings)
9.0
(10 ratings)
Support Rating
8.9
(54 ratings)
5.5
(1 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Microsoft 365Zoho One
Likelihood to Recommend
Microsoft
Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.
Read full review
Zoho
Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.
Read full review
Pros
Microsoft
  • Chat with teams and the integrations with the other apps, and many more smaller ones, like to-dos, news, and the recent Outlook integration.
  • Easy embedding on SharePoint to broadcast all the content created in the different tools.
  • The office package is still robust with the good things from the past and new additions.
Read full review
Zoho
  • Customized dashboards
  • Easy to see the kpis for different aspects of my business
  • And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
  • The analytics is great what else
  • Collaboration tools are excellent
Read full review
Cons
Microsoft
  • Forms lack comprehensive features and parameters for detailed questioning for example cannot be directly linked with Power BI
  • Outlook email filters are not handy to use and require more detailing in terms of location past emails
  • Teams requires substantially large amounts of system resources which could be finetuned
Read full review
Zoho
  • In my opinion, SUPPORT IS AWFUL!!!
  • If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
  • Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
  • In my experience, expect any e-mail to the main support e-mail to go unanswered.
  • The first year of support was great, but after we renewed for the second year, it has become terrible.
Read full review
Likelihood to Renew
Microsoft
So far the Microsoft 365 platform provides features and tools that can cater to 100% of present organizations needs considering both technical and business necessities, however most features are not been effectively utilised at present. The current featureset is able to cover for most of the future needs of the business and technical functions.
Read full review
Zoho
No answers on this topic
Usability
Microsoft
Microsoft 365 is the gold standard for performing project tasks in a professional environment, enabling the quick transfer and exchange of files and ideas for team members who work locally and remotely. Its suite of tools is familiar and has evolved to being cloud based, allowing for files to be updated in real time from near and far.
Read full review
Zoho
We've been a long time user and are always tweaking our automation to gain efficiencies while improving our service levels. It's pretty easy to come up with what you want to do and then do it yourself. Though, if you're looking to do some really tricked out automations, use of a Zoho Consultant would be a better idea as you'll get exactly what you need much quicker.
Read full review
Reliability and Availability
Microsoft
To-date Microsoft 365 platform has offered an amazing uptime and availability percentage per year compared to all other products which provide the stability and overall business resilience of their ecosystem which is a great relief for information technology service entitites which heavy rely on Microsoft offerings as a whole to redeliver their own custom products
Read full review
Zoho
No answers on this topic
Performance
Microsoft
The Microsoft 365 tools expects and demands a substantial amount of system resources to operate at optimal level and even more when integrated with other applications which is a downside, however given that external supporting tech factors such as fibre/broadband speed bandwidth, high speed RAM and ample storage resources are allocated the tools work error free providing robust communication
Read full review
Zoho
No answers on this topic
Support Rating
Microsoft
Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
Read full review
Zoho
Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
Read full review
In-Person Training
Microsoft
The resellers involved with selling Microsoft products are reluctant to provide in person specialist trainings to consumers due to the fact of costs of economies of scale and is not provided free of charge most of the time. In Person trainings needs to be agreed to at the initiation of projects and implementations for better ROI.
Read full review
Zoho
No answers on this topic
Online Training
Microsoft
The standard training offered with 3rd part resellers are fairly standard and covers the basic workability however the trainings needs to be specifically customised according to unique requirements of the organizations. for example an MSP would need to master specific communications verticals within Microsoft 365 whereas and online store using Microsoft 365 would needs to master a different set of tools within the suite to get the best ROI post implementation.
Read full review
Zoho
No answers on this topic
Implementation Rating
Microsoft
The Microsoft support partners are more than capable of handling implementations and dealing with unprecedented errors during the implementations. Not part of the implementation though the setup was done with minimum misconfigurations which is evident with present live setup which works fine without any bugs and gaps at present context.
Read full review
Zoho
No answers on this topic
Alternatives Considered
Microsoft
Typically I prefer working with companies with Microsoft 365 as their main tool because they're usually a fast growing company with a global presence. I like using it for work because it's easy to collaborate, share, review, comment, reply in any of the tools. The mobile app for Outlook and Teams are lifesavers when we're constantly traveling and you can join meetings on the mobile Teams to never miss a beat.
Read full review
Zoho
There is nothing quite close to what Zoho offers with Zoho One in terms of breadth and depth of applications integrated together as a single product. Also, you get to manage a single license and user management on Zoho One, whereas you would need to work with multiple vendors and also simultaneously take care of billing and contract management with all of them. It is much easier with Zoho One
Read full review
Contract Terms and Pricing Model
Microsoft
Microsoft pricing is not very expensive and yet not very cheap as well, and it hovers in between the baseline. The charges are mostly based on the tier level partners who charge based on their individual reputation in the market. Power negotiation will lead to cost effective and attractive pricing
Read full review
Zoho
No answers on this topic
Scalability
Microsoft
Multiple tools within the same platform have been deployed successfully within different functional technical and non technical teams such as Devops, SOC, NOC, Shared services, Managed services, Global Information technology, Cloud operations, Finance, Administration, human resources and all these teams collaborate while maintaining central uniformity in terms of global standards who are dispersed in different geographical locations with ease
Read full review
Zoho
No answers on this topic
Professional Services
Microsoft
Have not directly obtained professional services from Microsoft but rather obtained specialized services such as implementations and configurations, setting up and integration support with Microsoft authorized suppliers, 3rd parties, and resellers, which has been a pleasant experience. Again the level of delivery quality on professional services is based on the level of hands on exposure of the 3rd party
Read full review
Zoho
No answers on this topic
Return on Investment
Microsoft
  • We have a lot of nonprofit users, so they have a good ROI.
  • I like the constant updates without having to purchase the software repeatedly.
  • I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
  • Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
Read full review
Zoho
  • It is hassle-free to access, which saves you a lot of time and manual effort to get the data accessible.
  • Lead status and follow-ups in one place- what you require is a paradise for the Sales team.
  • Reduces the work of HR a lot.
Read full review
ScreenShots