Likelihood to Recommend Bigin by
Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by
Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to
Zoho CRM . But for the moment (until now we had never used a CRM), everything that Bigin by
Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by
Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review Advantages
The price-quality ratio is excellent, even though Odoo has become very competitive. The time to implementation is also great, if not one of the best. Excellent billing and service desk apps It is not the best solution if you are looking into a collaboration-focused software suite.
Read full review Pros Bigin by Zoho CRM has embedded the marketing automation feature in its operations. Also, Bigin supports CRM, through social media engagement and other working platforms. Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment. Read full review CRM integrates nicely using our Zapier environment. The Lead to Contact/Account Conversion is very intuitive. Deals, Sales Orders, and Contract Zoho Sign work well together. Read full review Cons The CRM is majorly for small teams and does not have use cases for bigger organizations It needs to add some add-on features like email automation and journey creation from CRM itself. There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated. Read full review The integration is loose and needs to be more stable and a true integration Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update Unified User Interface and back end functionality/configuration across applications Read full review Likelihood to Renew Because it is good.
Read full review Usability It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently
Read full review Support Rating The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
Read full review Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
Read full review Alternatives Considered The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review 5 years ago, we decided to use
Odoo . At that time, the enterprise version of
Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with
Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.
Read full review Return on Investment Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation). Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications. The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account. Read full review It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support. Our users are frustrated with the complexity and lack of consistency in the admin portals. CRM is the only tool that is ready for business at scale. Read full review ScreenShots Bigin by Zoho CRM Screenshots