Chaos streamlined- Subscription management made easy with Zuora!
We are an Essential data platform company in Fintech. All our products are subscriptions based on one or other type. We employ Zuora …
Zuora
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What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Video
Overview of Zuora: The world’s only subscription order-to-cash platform.
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Chargify
- Vindicia Subscribe (formerly Vindicia CashBox)
- Microworks Prism POS
- 2Checkout Monetization Platform, from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
What are Zuora's top competitors?
Braintree, a PayPal service, Chargify, and Vindicia Subscribe (formerly Vindicia CashBox) are common alternatives for Zuora.
What is Zuora's best feature?
Reviewers rate Performance highest, with a score of 9.7.
Who uses Zuora?
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
(266)
Reviews
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May 17, 2021
Zuora: one of the better tools out there
- Launch a new product or service
I want our customers to be able to add different products to their accounts. As of now, Zuora is not implemented enough for the users to do this themselves. They have to reach out every time they need something. I want them to be self-sufficient in getting whatever it is they need. This also makes them stop the process and do away with adding products to their account which ultimately leads to less revenue for the company.
April 29, 2021
Zuora - managing subscriptions and headaches
- Cross-sell and upsell additional products
- Reduce churn
We sought to maintain customer sanctification by not mischarging our customers. In conjunction with this, we needed to reduce our A/R balance. Zuora helped achieve this by keeping track one to bill and invoice clients. We stopped overcharging and are able to update customer credit cards much quicker. We've been able to upsell and bundle services much easier as the subscriptions can be amended easier.
February 23, 2021
Invest in Zuora
- Enable customer success
We want customers to have crystal clear information about their billing and invoicing. We haven't achieved this outcome with Zuora yet, but haven't fully rolled it out. Zuora is a heavy lift to implement, but we believe it will be a worthwhile investment and will lead to increased visibility into key financial data both internally and externally.
January 18, 2021
Zuora Review
- Launch a new product or service
Maybe be able to go a day without cursing it, it has significantly increased the amount of stress across the organisation.
November 03, 2020
Use at your peril
- Change pricing and packaging model
Our growth goals are difficult to achieve when we spend so much time writing around their issues, such as overcharging for sandboxes and offering no means of migration of set up between them.
October 25, 2019
Scalable subscription billing solution for SaaS companies
- Reduce churn
A big goal of ours is to reduce churn and by using Zuora to efficiently manage our billing processes, it allows our customers to get timely and accurate bills for their subscriptions and renewals. By integrating Zuora with email and CRM solutions, we can notify the customer in advance with their billing renewal statement, which reduces churn and credits/refunds on the backend.
May 10, 2019
Zuora Review
- Reduce churn
Non-payments from some of our smaller, mid-market clients has always been an issue through the years. Credit card payments are also at risk of not going through sometimes. Sometimes it feels a little too reactive -- would be great if there was some way Zuora could flag at risk customers somehow.
January 09, 2019
Robust product that works well for global businesses
- Expand into a new geographic area
Our company is global and continues to expand. We needed a product that would allow us to grow into new markets and be able to provide quality service with custom invoices, messaging, and pricing. Zuora has allowed us to be able to meet the demands of our growing customer base.
July 03, 2018
Great Subscription Management Software
- Expand into a new geographic area
- Change pricing and packaging model
Our implementation of Zuora is not finalized as we are building an interface on top of Zuora. We are confident it will allow us to expand into new areas as it has the relevant plugins for the tax to make the US an easy migration and it allows us to change pricing and packaging quickly as the business demands change.
May 09, 2018
Great tool for short, simple subscriptions
- Cross-sell and upsell additional products
Zuora has helped us grow and manage our subscription business, and we'd like to continue doing so. There is a lot of manual effort by my users to enter deals from SFDC, primarily due to the complexity of our deals. If they introduce future-dated amendments, ease handling of non-traditional billing pass-throughs (e.g. Intuit), and improve the UI, I think it will feel far more suitable for us and other companies.
March 07, 2018
Zuora Does A Lot
- Grow the sales team
We are just out of the implementation phase with Zuora so it is still to early to tell what kind of impact using Zuora will have.
February 06, 2018
Zuora gets the job done, but you'll pay for it
- Grow the sales team
- Change pricing and packaging model
- Reduce churn
- Enable customer success
It hasn't solved all our problems but having a reliable system with structure has been a great outcome.
December 14, 2017
Does exactly what it says on the tin!
- Launch a new product or service
As mentioned before Zuora has helped us change the pricing model very easily and the information pushed back to Salesforce helps our customer-facing teams have all the information to hand they need. We have recently added two major new product lines and enabling these in Zuora was simple and was pushed to Salesforce seamlessly.
December 14, 2017
Zuora -- The Best Billing System Out There!
- Cross-sell and upsell additional products
- Reduce churn
- Other (please explain)
Yes, we have been able to sell additional products using Zuora. The different ways to bill really help (flat fee, tiered, usage, etc.). By using email notifications, we have been able to reduce churn from customers. One goal we have as a team is to automate revenue recognition in Zuora. We currently use an invoice item export and drop it into an excel pivot table based on the number of days in the service period, but my managers would really like to see the report come straight out of Zuora using the days in the service period, with no additional massaging needed.
August 20, 2017
All in your hands!
- Enable customer success
We hope to increase the number of users for our service and increase retention. With targeted promotions and a proper control of accounts, it is easier to achieve these results. From a customer service point of view, we want to quickly manage information in order to give fast and effective support to our users.
August 14, 2017
Zuora great for global finance team
- Other (please explain)
It certainly improves invoicing process and handles multi currency extremely well. It allows us to invoice hundreds of customers efficiently each month and allow us to keep track of changes in invoices. If you have complicated deals it is ideal for this and can handle most situations. Big bonus is it is compliant with Japan.
August 10, 2017
Zuora is the best subscription management solution
- Positive: International expansion
- Positive: helped to grow our subscription channel
- Enable customer success
We would like for Zuora to be able to assist us in trying to identify churn customers. It would be nice to keep a historic graph of the revenue a particular customer pays and be able to compare it over a timeline you can choose.
July 27, 2017
Zuora in a cloud-based subscription model
- Launch a new product or service
We transitioned to Zuora from a different billing software and it was quite a bumpy transition.
However I suppose this is normal in the start and now it is mostly working fine. In my position we probably don't use all features so I can't assess in-depth.
However I suppose this is normal in the start and now it is mostly working fine. In my position we probably don't use all features so I can't assess in-depth.
July 19, 2017
Zuora is the best of the best
- Reduce churn
Zuora assists our Client services team to analyze existing churn and reduce future churn through product information and pricing.
July 18, 2017
Best for enterprise and complex sales processes
- Grow the sales team
Not achieved. Implementation and working with zuora customer success is too cumbersome (product usability). Each interaction is time consuming - not worth wasting company resources for configuration. Causes irritation amongst the sales team that is looking for a faster process.
July 18, 2017
Tha aura of zuora
- Grow the sales team
- Change pricing and packaging model
Yes. We have achieved it. We did not have to spend much time in doing custom coding for our subscriptions and their routine renewals. Zuora was perfect for our product and the billing requirement.
- Change pricing and packaging model
- Cross-sell and upsell additional products
So far, we have been successful achieving these goals with Zuora. As mentioned previously, it is now easier to adjust pricing and products without time consuming process changes. We are also focused on upselling our Products which, hand in hand with creating a new Account management function, has allowed our Sales team to easily control amendments to customer pricing and packages from the front line.
May 12, 2017
My job is easier with Zuora!
- Grow the sales team
Zuora enables us to continually track our MRR and what our growth is month to month and year on year; this assists us in knowing what we are aiming for and how far we still have to go. By automating the invoicing and payments it does cut down on man hours.
- Other (please explain)
I'm not sure I understand the question. As I explained, we use Zuora in our quote to cash process and to drive the product features we expose to customers. I'm not sure how Zuora would be integral to growth goals or how it would aid us there at all. Perhaps there are other features the product has of which I am unaware?