Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
It is being used by Nickelodeon's social media team. We use this for our daily social media needs (scheduling, community management, monitoring social discussions, etc).
- Helps us to plan ahead.
- Helps publishing needs.
- Missing key publishing tools for platforms (ex: polls on twitter).
- Would love to have a built-in Giphy option to respond to fans.
- Helps provide visibility into reporting,
- It has increased efficiency,
- Contributed to productivity,
I am not familiar with other alternatives at the moment since this the only platform I have used since beginning my career.
I have not use other products as of yet
We use this tool to track conversations and bubble up an information that may be relevant to our lines of business, and alert the appropriate teams.
I personally have not used Khoros support in this way as of yet