Why we love Khoros
My team is able to create better replies by analyzing the user's path from a negative to a good state with the aid of social sentiment …
Overview
What is Khoros Care?
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated…
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What is Khoros Care?
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a…
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- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Care?
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:
Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business Chat, Google’s Business Messages, review channels, brand communities, and more.
AI-powered chatbots deflect and contain high volumes of predictable customer inquiries, dramatically increasing engagement efficiency. Khoros offers a self-service bot building platform, Khoros Flow, which makes it possible for non-technical staff to build agile bots equipped with machine learning that improves over time.
Enhanced agent workspace and ingestion engine for AI-powered tagging, routing, and prioritization across all digital channels. With Care, agents are equipped with asynchronous workflows and AI-powered suggested responses, while managers and supervisors have easy access to conversation analytics and workforce management analytics.
Key benefits include:
Unify all digital channels in a single engagement hub
Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents
Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty
Khoros Care Features
- Supported: Seamlessly transition from public to private messaging channels
- Supported: Configure proactive web chat rules for welcome messages and chat visibility
- Supported: Machine learning to automatically filter for sentiment, actionability, and consumer intent
- Supported: Keep agents focused with a single, prioritized chat queue
- Supported: Equip agents with holistic customer profiles, conversation history, & CRM data
Khoros Care Screenshots
Khoros Care Video
Khoros Care Integrations
- Brandwatch
- Medallia
- Salesforce
- SAP
- Oracle
- ServiceNow
- Zendesk
- Microsoft Dynamics
- Adobe
Khoros Care Competitors
- Verint Messaging
- Salesforce
- Sparkcentral by Hootsuite
- Sprinklr Social + Messaging Suite
Khoros Care Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | Detection and ingestion for engagements in over 100 languages, and native UI display for users in 31 languages. |
| Security |
Khoros Care Downloadables
- Case Study: How Sony Europe doubled agent efficiency with Khoros
- Case Study: How Spectrum Streamlined Customer Care with Khoros
- Case Study: How Sprint Builds Trust with Customers Using Khoros Messenger
- Case Study: HP Provides Winning Customer Care with Khoros
- Case Study: Optus Leveraged Khoros to Reduce Costs to Build Customer Loyalty
Frequently Asked Questions
Verint Messaging are common alternatives for Khoros Care.
Reviewers rate Social Engagement highest, with a score of 9.1.
The most common users of Khoros Care are from Enterprises (1,001+ employees).
Khoros Care Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
Comparisons
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Reviews and Ratings
(222)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 20, 2020
Khoros Care helps get your comments out there fast!
Khoros Care is really helpful for hearing all conversations across our accounts in one place. It makes it easier for my team to respond in real-time to our audience. It also helps my team focus on one task at a time, instead of flipping through multiple web pages.
- Showcase conversations in a visually easy to understand way.
- Allow sorting through conversations.
- Allow for better grouping of conversations with the same user.
- Better sorting through of power users/people who comment multiple times. Would be nice to have an icon next to their name that says "replied 1x" or something like that.
- Increased efficiency.
- Increased engagement rates.
- Increased commenting by our community managers.
Khoros offers more robust reporting for data. Both Facebook & Khoros could do better with their apps.
Before using Khoros Care we were doing this work in individual social sites.
It's a great time saver to have analytics in the same platform that we use for Care services. This saves us from flipping between other websites & also saves us from using another company for this service.
2
Community manager
If we need support, we go through Khoros
- social listening
- social engaging
- would love to use on new websites as they become available
- Price
It was the best bang for our buck.
Next time we would love to talk to people who are already using the platform to get their opinion on the product.
No
- Don't know
Yes
Have reported many bugs over the years, and some times it takes a week or so, some other bugs have yet to be resolved.
I cannot say I've ever had exceptional support. It seems like they're very understaffed.
- none, overall use is pretty complicated
- the platform overall is a bit hard to pick up on your own
- i would recommend using a product coach
Yes, but I don't use it
March 17, 2020
Khoros Care Review
It is being used by Nickelodeon's social media team. We use this for our daily social media needs (scheduling, community management, monitoring social discussions, etc).
- Helps us to plan ahead.
- Helps publishing needs.
- Missing key publishing tools for platforms (ex: polls on twitter).
- Would love to have a built-in Giphy option to respond to fans.
- Helps provide visibility into reporting,
- It has increased efficiency,
- Contributed to productivity,
I am not familiar with other alternatives at the moment since this the only platform I have used since beginning my career.
I have not use other products as of yet
We use this tool to track conversations and bubble up an information that may be relevant to our lines of business, and alert the appropriate teams.
I personally have not used Khoros support in this way as of yet