SysAid Is a Great Value for Us and for Many Other Organizations.
December 31, 2021
SysAid Is a Great Value for Us and for Many Other Organizations.
Score 10 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
SysAid is a good solution for our organization. Our users can submit a help desk ticket and they can also track the status. Our IT team is able to see the open tickets and leave a comment back on how the solution was fixed. Also, it has a knowledge base for our many of our repeat issues. We also like it for the inventory reporting on our devices.
- Track tickets
- Email the end-user and tech on the status
- Great knowledge base
- Inventory of our devices
- Great inventory, but sometimes it does not re-inventory when we upgrade our Windows 10 from one service pack to the next.
- If a ticket is assigned to a tech and they forgot to close the ticket, it wants to change the assigned name of the tech that worked on the ticket.
- If a ticket is pending, could not find a way to deescalate a ticket.
- Great investment, it save us time in many ways.
- Helps great with inventory.
- We can look up old tickets with similar errors.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes