Overall Satisfaction with 8x8 Contact Center
It is our sole VOIP service. We utilize both 8x8 Contact Center for our call center. 8x8 office for the basic office utilization.
- Call Scripts
- Auto Attendant
- Video Confrencing
- UI for VCC
- Creating User Groups for different sites
- Workflow for VCC
- Driven Productivity
- Ease of use
- KPIs reported better
I feel it provides basically every thing that is needed for the functionality. I think the help desk are easy to work with and provide good support.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes