TrustRadius
Great step in the right direction.
https://www.trustradius.com/voip8x8 X Series (Formerly Virtual Office)Unspecified7.2144101
Kwame H. Baptiste profile photo
Updated July 19, 2019

Great step in the right direction.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Office

8x8 Virtual Office is our primary phone system at all our facilities. It addresses a number of issues we had in the past:
  • It unified a multiple of locations under one system where previously we had a mixture of systems.
  • With its virtual office functions, we are able to tie in mobile users via the apps and treat them as if they were in the office. Even those who work from home can operate the same with caller ID and directory access and using their office extension to ring on their cell.
  • It allowed us to eliminate a fax machine and POTs. Users use their 8x8 Virtual Office app to send and receive faxes.
  • Easy to transition phone numbers and fax numbers over to 8x8 Virtual Office to ensure customers have key contacts retained.
  • We can manage multiple directories for multiple companies and allow calling between multiple companies. Also, ring groups and pickup groups are amazing.
  • Retains very efficient individual fax services per user.
  • Each user can now schedule their own meetings and conference calls. There's no need for third-party apps, service, or staff.
  • User can now manage their own call forwarding and rules for call management and not IT.
  • Users are empowered to use the service. The app is helpful and enables proactive actions.
  • The service uses third-party phones and the interface needs improving. Not very user-friendly and not easy to change key functions.
  • Changing users on third party phones can be tedious, especially moving extensions from one phone to another.
  • Very little tolerance from internet slowdowns. Phones need peak internet. Although outages are few and far between, when it does, a drop in phone connectivity is not a welcomed additional problem to have.
  • Provides a level of reliability that phone performance is not limited to local weather conditions.
  • It showcases a level of solidarity with the whole company
  • It dreads personnel changes.
ease of use and it had built in fax service per user, and not some bootleg fax tool with one login or email to some email address to send faxes.
It's best suited for a static office environment for small to mid-size businesses who are looking to save some money on third-party phones.

It's not good for large scale corporations who demand more hands-on programming of the phone and customized solutions. Also not good for offices that change locations and employees often. Phones are POE, but adding and changing users is tedious.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
10
User templates
10
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call screening
10
Message alerts
10
Audio conferencing
10
Mobile app for Android
10

Using 8x8 Virtual Office

  • multiple phone directories
  • ring groups and pick-up groups
  • virtual office pc app
  • virtual office android app
  • individual fax function
  • caller ID on screen while ringer is off on physical phones
  • company directory
  • missed call and caller id on screen.
  • call recording
  • call forwarding
  • specialized call routing
its functionality and stability are amazing.

Evaluating 8x8 Virtual Office and Competitors

Yes - ShoreTel servers were out of date.

As they were a purchased device, and to upgrade we had to buy more hardware.

Also, cost per person and end device was too high.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
Stability and replacing functionality
I would have gotten extra phones.

8x8 Virtual Office Implementation

dunno what that is
Yes - done by location
Change management was a big part of the implementation and was well-handled - a public plan and a full documented plan needs to be done first.
  • having a plan for partial deployments shared with employees
  • third party phones need to be externally sourced
  • be more transparent with deployment

8x8 Virtual Office Support

its just a solid product
ProsCons
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Not kept informed
No - most issues is regarding training which is available via FAQ pages

Using 8x8 Virtual Office

amazing for what it does best
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • make calls
  • send faxes
  • directory search
  • setting meetings
  • using hangouts link
  • chat function
Yes - amazing. I use it all the time.