Great step in the right direction.
Updated July 19, 2019
Great step in the right direction.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Office
8x8 Virtual Office is our primary phone system at all our facilities. It addresses a number of issues we had in the past:
- It unified a multiple of locations under one system where previously we had a mixture of systems.
- With its virtual office functions, we are able to tie in mobile users via the apps and treat them as if they were in the office. Even those who work from home can operate the same with caller ID and directory access and using their office extension to ring on their cell.
- It allowed us to eliminate a fax machine and POTs. Users use their 8x8 Virtual Office app to send and receive faxes.
- Easy to transition phone numbers and fax numbers over to 8x8 Virtual Office to ensure customers have key contacts retained.
- We can manage multiple directories for multiple companies and allow calling between multiple companies. Also, ring groups and pickup groups are amazing.
- Retains very efficient individual fax services per user.
- Each user can now schedule their own meetings and conference calls. There's no need for third-party apps, service, or staff.
- User can now manage their own call forwarding and rules for call management and not IT.
- Users are empowered to use the service. The app is helpful and enables proactive actions.
- The service uses third-party phones and the interface needs improving. Not very user-friendly and not easy to change key functions.
- Changing users on third party phones can be tedious, especially moving extensions from one phone to another.
- Very little tolerance from internet slowdowns. Phones need peak internet. Although outages are few and far between, when it does, a drop in phone connectivity is not a welcomed additional problem to have.
- Provides a level of reliability that phone performance is not limited to local weather conditions.
- It showcases a level of solidarity with the whole company
- It dreads personnel changes.
ease of use and it had built in fax service per user, and not some bootleg fax tool with one login or email to some email address to send faxes.
8x8 Work Feature Ratings
Using 8x8 Virtual Office
300 - all
1 - IT dept
- multiple phone directories
- ring groups and pick-up groups
- virtual office pc app
- virtual office android app
- individual fax function
- caller ID on screen while ringer is off on physical phones
- company directory
- missed call and caller id on screen.
- call recording
- call forwarding
- specialized call routing
Evaluating 8x8 Virtual Office and Competitors
Yes - ShoreTel servers were out of date.
As they were a purchased device, and to upgrade we had to buy more hardware.
Also, cost per person and end device was too high.
As they were a purchased device, and to upgrade we had to buy more hardware.
Also, cost per person and end device was too high.
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Third-party Reviews
Stability and replacing functionality
I would have gotten extra phones.
8x8 Virtual Office Implementation
- Implemented in-house
Yes - done by location
Change management was a big part of the implementation and was well-handled - a public plan and a full documented plan needs to be done first.
- having a plan for partial deployments shared with employees
- third party phones need to be externally sourced
- be more transparent with deployment
8x8 Virtual Office Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response | Not kept informed |
No - most issues is regarding training which is available via FAQ pages
in adding my virtual numbers is easy.
Using 8x8 Virtual Office
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- make calls
- send faxes
- directory search
- setting meetings
- using hangouts link
- chat function
Yes - amazing. I use it all the time.