8x8 a functional and stable product for basic needs
July 19, 2019

8x8 a functional and stable product for basic needs

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

For our supply centers and manufacturing plants where little phone features are required. It is not being used at corporate or for any call center functions.

It addresses the problem of being able to quickly get a system up and running for minimal cost and minimal equipment Removing our POTS lines is also a positive.
  • Phone and user configuration relatively easy and quick.
  • Limited steps to complete for system programming.
  • Ordering new services quick.
  • Many extension ranges no available for use.
  • Music on hold configuration is cumbersome and not functional.
  • Phone button programming very time consuming and slow.
  • Saved monthly costs by removing POTS lines.
  • Saved on purchasing on-prem PBX systems.
  • Ability to purchase phones and not lease.
Solely based on first impression of sales person. Never tested RingCentral phone system.
Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center, Cisco ASA
In my opinion, it is well suited for environments or companies that need basic programming and simple call flows. Situations with many sites and complex routing and messaging requirements may not be the best as it takes a lot of work and workarounds to get to function properly, if at all.

8x8 X Series Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Not Rated
Call park
Call screening
Not Rated
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated