Long Time Satisfied User.
May 18, 2022

Long Time Satisfied User.

David Simmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8X8 as our main phone system daily for dual-site law practice. We also use the fax service and occasionally use the video conferencing function.
  • The voice telephone service works seamlessly even though we have dual offices.
  • The system allows our employees to work from home and continue to be connected to the phone system.
  • The fax service has a dedicated fax number that is dependable and easy to use.
  • The video conferencing functions are a little cumbersome and it is much easier for a client to use Zoom.
  • Where the client needs a secure video conference, then 8X8 is the best option.
  • Fax
  • Cloud base phone system.
  • Easy account management and function management.
  • 8X8 has saved me a lot of money over the years.
  • Because of the reliability and stability, it is a service that we use daily but never really think about it.
  • Comcast Business VOIP (VoiceEdge)
8X8 is more reliable than Comcast, provides more features and is cheaper.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I think that the 8X8 voice system is adaptable enough to be used in all scenarios. The video conferencing service is better for use where you do the conferencing in-house. The video conferencing functions are a little more complicated to use than Zoom.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
10
Video conferencing
6
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10