Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

This plays a big part in our organization -it is the way we communicate internally and externally with our customer and employees.
We work hard on touching base with our customer. One of the most important assets is touching base with our customer and we use this tool to complete that task. It plays a big part in our day to day.

Pros and Cons

Reaching out to customer
Monitoring employees call time
And giving clear analysis on input and output of call volume

We run into issue when 8x8 freeze up
I wish we could put in a number and it shows how many times that number called
best ways to connect to different departments across the company as a whole

Most Important Features

connection
reliability
Clear Communication

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

Based on my experience I feel this can replace the phone and all forms of communication across the board for most companies. One stop shop for the business. There are still some kinks to work out but if you played your hand well. This could be the new google of phone for business across all platforms.

Great Overall Communication Tool

Overall Satisfaction with 8x8 X Series