Simple for all Calling & Messaging Needs
March 06, 2023
Simple for all Calling & Messaging Needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
8x8 is used by our company on a daily basis. We use it to log into our daily call queues and field calls from guests and residents at the various properties that our company owns. We also utilize it to connect with other members within our company. Additionally, it makes it simple and easy to message others, either individually or through group messaging, and it corresponds well with our other communication services that we use, such as Outlook and Teams.
- Very simple to navigate
- Makes it easy to call and message others within the company
- Taking, making and transferring calls is also very straight-forward
- Sometimes a call will drop before one gets the chance to pick it up and it still shows as a missed call.
- The app sometimes freezes and I am forced to restart the app, mid-call.
- Connecting new audio sources can be difficult at times.
- Allows our team to log into call queues with ease at the start of each shift.
- 8x8 toggles the calls between whomever is currently available and logged into call queues
- 8x8 makes it easy to contact others within the company as well, without having to utilize our personal phone numbers.
I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize 8x8 in addition to Teams, for when we wish to contact individuals outside of Caruso.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes