8x8 - A Seamless Solution for Streamlined Communication and Beyond
October 17, 2023

8x8 - A Seamless Solution for Streamlined Communication and Beyond

Trina Almeida | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

  • Mobile app
  • contact centre analytics dashboard
  • accessibility to connect via call, text, video call
  • voice to text voicemail
  • User Manuals
  • Cost Effective
  • Online training helped reduce cost in person training

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 is our primary communication tool, connecting employees
across our head office and various store locations. We rely on its video
conferencing feature for all digital meetings within our organization.
Furthermore, our HR department finds it exceptionally user-friendly for digital
interviews and storing training videos and live demos for future reference.
It's a versatile tool that fulfills the needs of different departments and
meets all our requirements.

The analytics dashboard, especially for our contact center
operations, is a standout feature, seamlessly integrating with our CRM system.
The mobile app is equally impressive, offering all the necessary features and
ensuring smooth communication through calls, texts, and video calls. Its
user-friendliness is an added bonus.

The app has significantly improved our call routing process,
resulting in a more streamlined business operation and cost savings. I highly
recommend 8x8 for companies of all sizes – small, medium, and large.
Transitioning to the 8x8 communication system facilitates swift communication
and provides detailed reporting, making it a valuable asset for any organization.

8x8 Work Feature Ratings

Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated