Best Work System By Far.
February 11, 2024
Best Work System By Far.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use 8x8 primarily for patient communication. This product has helped us streamline the use of a single main line while being able to take calls remotely. Scheduling and managing appointments has become much much easier since implementing this system. Since we often see patients offsite as well, 8x8 mobile has allowed us to keep our personal numbers private, setting the office number as the caller ID. This also looks more professional, considering we are a small practice and do not have a centralized call center.
- Call integration with office desk phones.
- Voice quality on mobile app.
- Text communications with patients who are hard of hearing.
- Admin console being shareable to other users.
- Setting desk phone as main audio/mic source without additional inputs.
- Admin console access on desktop app vs web.
- Has increased patient satisfaction with reaching support staff by at least 20%.
- Increased productivity with scheduling by 25% vs traditional landline.
- Greatly increased our ability to work offsite vs needing to be in office all the time.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes