Satisfied Customer
February 29, 2024

Satisfied Customer

Maggie Menkus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

The City of Roswell uses Absorb LMS for Compliance Training. This is important because it helps employees understand all the relevant laws, regulations and internal policies that govern the function of the City. With over 1,000 employees divided into multiple departments, we needed a learning management system that enables us to disseminate, track and report on a regular basis to ensure that we maintained 100% Compliance. This is complicated with ongoing New Hires, and Absorb LMS is so easy to use that we can easily keep up with the ongoing demand.
  • Creating Accounts (just a few steps)
  • Monitoring (easy to categorize)
  • Reporting (easy to set up)
  • Landing Page: I struggled to make that relevant
  • Absorb Academy: It is hard to track down specific information to a question
  • Help Desk: It is hard to share that time with others
  • Increased Compliance
  • Improved Response Time to Report Requests
  • Ease of Course Development
  • Content Creation (Absorb Create)
  • Content Libraries (Absorb Amplify or 3rd Party Libraries)
  • Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
We have multiple courses developed for Compliance Training, which requires ongoing reporting for all departments in the City.

The BizLibrary is pretty limited, so we have not received good reviews on that from our internal users.
Absorb Academy is pretty hard to use, as there is SO much to read to track down a specific issue.

The shared Help Desk is stressful, because I am not good at sharing.
Absorb LMS rocks this! So much more intuitive in content creation and report management.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

I had never worked on an LMS before, but the team at Absorb did a super job working with us to get it right.

Absorb LMS Feature Ratings

Course authoring
10
Course catalog or library
5
Player/Portal
10
Learning content
10
Mobile friendly
10
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
10