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In my opinion, Shocking avoid!!
February 01, 2024

In my opinion, Shocking avoid!!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Access PeopleHR

We use for planning holidays, soring personal files, onboarding. Would like to use for tracking overtime but, in my experience, the system doesn't work
  • easy to store documents
  • issuing documents to sign
  • logbooks are useful
  • In my opinion, customer service is shocking
  • In my experience, glitches constantly particularly holiday all the time
  • In my experience, time and attendance still not functioning after 3 years!
  • In my experience, renewals breaching terms and conditions
  • In my experience, the documents/mail merge system constantly fails with formatting, glitching or just not working
  • time spent fixing errors reduces any ROI
  • excess hours spent correcting holiday errors
  • price increases for supposed content that is not required reduces ROI
Selected Access PeopleHR initially on price and its promise of a fixed price for life. In my experience, they soon refused to follow the contract after signing.

Do you think Access PeopleHR delivers good value for the price?

No

Are you happy with Access PeopleHR's feature set?

No

Did Access PeopleHR live up to sales and marketing promises?

No

Did implementation of Access PeopleHR go as expected?

No

Would you buy Access PeopleHR again?

No

can you put 0 (no, oh well note it's 0!!)
agreed price fix,
in my experience, increased without consent breaching T'&C's,
in my opinion, communication poor, verging on ignorant.
In my experience, Tech support is slow and they ask the same questions over and over (I'm sure to drag it out because they aren't looking at your case.
In my experience, Holiday randomly goes wrong and unless you do checks you won't notice until an upset employee raises it ( this has happened multiple times)

Access PeopleHR Feature Ratings

1.8
Employee demographic data
3
Employment history
1
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
1
Organization and location management
1
1.4
Pay calculation
1
Support for external payroll vendors
1
Benefit plan administration
1
Salary revision and increment management
3
Reimbursement management
1
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.8
View and generate pay and benefit information
1
Update personal information
3
View job history
1
View company policy documentation
3
Employee recognition
1
Asset Management ()
Not Rated
1.3
Report builder
2
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Review status tracking
1
Multiple review frequency
1
Succession Planning ()
Not Rated
3.0
New hire portal
3
2.0
Corporate goal setting
2
Individual goal setting
2
2.0
Job Requisition Management
2
Company Website Posting
1
Job Search Site Posting
1
Applicant Tracking
3
Notifications and Alerts
3