Accruent EMS Software: Highly Recommended; Customizable & Very User-Friendly
October 14, 2020
Accruent EMS Software: Highly Recommended; Customizable & Very User-Friendly
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Accruent EMS Software
Accruent EMS is used by our organization to schedule meetings and events (on and offsite), visitor offices, and apartments. It is also used to manage technology, catering, and facility needs. It is used across the entire company by coordinators to schedule requests, service teams, and employees to submit requests. It allows us to use one platform for all events throughout our firm, as well as to report on meetings and events and billing.
- Multifunctional. Offers a variety of functions for different purposes.
- Wide array of reporting, from basic simple reports to complex reports including all details and billing. Reports can also be customizable and are very easy to follow.
- Easy to learn and train on--it's very easy to understand and follow.
- Notifications could be more customizable.
- When adding a new room or resource, there are multiple places to go to be sure it has been added to all the appropriate areas, templates, etc. Would be great if that could all be addressed in one place when initially adding the item.
- Accruent EMS is very robust, which is great. But it would have been great to know the different ways it can be used prior to the configuration process to help better determine the best configuration and setup for our company.
- Accruent EMS is very efficient. Allows users to complete a task in as a little a few seconds speeding up the workflow process.
- Ease of use cuts down on training times drastically.
I was unable to select our last software used (Meeting Room Manager - MRM), but Accruent EMS is a whole other ballgame. We had so many issues with our previous scheduling software that we welcomed EMS tremendously. EMS is much more efficient and effective. It's easy to use and train on and allows to you reach an outcome through different steps based on your preference or the type of reservation you are making. It is customizable and can be configured to suit your organization.
Using Accruent EMS Software
200 - Conference Room Planners, Receptionists, AV technicians, Caterers, Facilities, some supervisors and managers
10 - Technology and EMS savvy. Often a technical person or EMS administrator/trainer.
- The ease for a scheduler to schedule a meeting/conference rooms and send a confirmation in a short amount of time
- Building and running reports, then sending them to multiple service groups
- We use digital signage with Accruent EMS to allow employees to reserve their own space (without services) directly from the conference room.
- We just upgraded so we are looking to implement the automated reporting as we have several users who manually send multiple reports a day/week.
Evaluating Accruent EMS Software and Competitors
Yes - Meeting Room Manager (MRM). The software was getting worse over time with several bugs and the support was horrible. They were no longer fixing some bugs. Work was having to be redone due to the random loss of data from the system. Ultimately, we decided the time had come for a new product.
- Price
- Product Features
- Product Usability
- Product Reputation
We needed a product that could manage all of our spaces as well as the services we needed to track. We needed a product that was easy to learn as well as train on but also budget-friendly.
I don't know that I would change anything. We evaluated three software products and Accruent EMS was ultimately the best software for us, checked the most boxes, and was by far the most user-friendly.
Accruent EMS Software Implementation
- Implemented in-house
Yes - We began with all the conference rooms. Then moved to visitor offices, then to added apartments. Different users schedule these so we brought different groups on board through each phase.
Change management was a big part of the implementation and was well-handled
- Different trainings for different types of users
- Getting users to shift their mindset from what we used to have and called items to what we now have and the new terminology used
Using Accruent EMS Software
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Scheduling a room
- Running reports
- Adding services to single or multi-resource reservations
- Adding a new room, it seems like I have to go to multiple areas to be sure I have added it to all views, templates, etc.
Yes, but I don't use it