Once you adjust, you'll love it!
Updated November 25, 2020

Once you adjust, you'll love it!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Vantage HCM

At my current company, Vantage is used across the entire organization. It starts with recruiting all the way through to the employees using the ADP Vantage app to access information and also to punch in and out.

Pros

  • Payroll processing
  • Timekeeping
  • Auditing
  • Reporting

Cons

  • Communication on updates to Vantage.
  • Training for use of the reporting.
  • We recently ran into an issue with grossing up pay and couldn't get 401k to be included.
  • State/county tax information/guidance on some of the more complex states.
  • Faster payroll processing.
  • Ease of tracking turnover and reasons.
  • Reporting
I have been working in HR and payroll for many years; when I first started, we were using PC/PW with a separate system for our Human Resources needs. The ability and ease of use of having information from both departments is invaluable. The ease of use of ADP Vantage HCM is also great. Althought Vantage is a good version of ADP (especially as you become more experience with it) - it definitely does not have the ease of us that WFN has
ADP Vantage HCM is a great system for small to larger companies. The timekeeping was a smooth transition when everyone had to work from home during Covid, as was all other purposes that we use it for. It can be tricky for supervisors to use, as they don't have as much experience entering transfers and other changes, as HR and Payroll do, so a more intuitive tool for them would be helpful.

ADP Vantage HCM Feature Ratings

8.3
Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
9.5
Pay calculation
9
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
9.0
Approval workflow
9
9.3
View and generate pay and benefit information
8
Update personal information
10
View job history
10
View company policy documentation
9
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
8
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.5
Performance plans
Not Rated
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
6
7.3
Create succession plans/pools
8
Candidate ranking
9
Candidate search
5
Candidate development
7
7.0
New hire portal
7
Manager tracking tools
7
8.5
Corporate goal setting
8
Individual goal setting
9
Line-of sight-visibility
10
Performance tracking
7
7.3
Job Requisition Management
9
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
6
Notifications and Alerts
6

Evaluating ADP Vantage HCM and Competitors

Yes - It had replaced another version of ADP about a year before I started with my current company
  • Price
I believe the company had wanted to save money.

ADP Vantage HCM Support

ProsCons
Quick Resolution
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Escalation required
Yes - Over time, I occasionally have encountered glitches, after working on the issue and resolving it - I would estimate that 99% of the time it has been due to an ADP update that we were not notified of. When I contact my support team they are extremely helpful and often weren't aware of the update themselves. So although I have discovered glitches with updates, they were never acknowledged by ADP as such.
I have several instances of exceptional support, our representative Alma Holguin goes above and beyond and is extremely helpful. I am sure she has many clients and our company demands a lot of her time and she is always extremely helpful and ensures it is resolved. Recently, I needed help with the Time & Attendance system and Jonah Olmeda was also extremely helpful and took the time to completely understand the issue and worked to fix it with Alma (our representative). Whenever there are issues that need to be resolved quickly - it has been most helpful to call and get someone on the phone. Once you have a representative on the phone they are extremely helpful.

Using ADP Vantage HCM

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The payroll processing is easy to learn and very consistent with other products
  • Once you learn the basics, its a very logical system
  • Creating reports and editing reports is cumbersome, I don't believe it is difficult to use but there is no instructions or tips/tricks guide on creating reports
  • There aren't many system created reports that you would expect for a payroll system
  • It would be extremely beneficial if ADP would notify users of changes/updates to the system (even small ones)
  • It would also be less frustrating to get alerts on outages - even if they are brief
Yes, but I don't use it

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