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ADP Workforce Now - DON'T BE A SUCKER LIKE ME!
August 19, 2014

ADP Workforce Now - DON'T BE A SUCKER LIKE ME!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • HRMS, Payroll, Benefits, Self-Service

Overall Satisfaction with ADP Workforce Now

I was the main decision maker in the selection of the ADP Workforce Now product for the retail organization that I previously worked for. It was used across the entire organization from Payroll to HRMS to benefits to employee clocking in and out. Frankly, I felt like ADP sold us a product that was not good for our business.
  • Self service was good when employees remembered their password.
  • It is not intuitive. Keep it simple! Everything about ADP is very difficult.
  • Have customer service people available on weekends.
  • Make the report generator easy to use.
  • Make the set up easy. Everything about ADP Workforce Now is very difficult.
  • There was a negative ROI because it ended up that managers spent more time with ADP than what was promised.
I am now using Sage HRMS and love it!
I would never go with ADP again.
It is not for a retail environment. Do not use the kiosk in a retail environment. It was more difficult for the managers. ADP sold us on how easy it was going to be. Report generation was difficult.