Item: ADP Workforce Now
Rating: 1
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

I was the main decision maker in the selection of the ADP Workforce Now product for the retail organization that I previously worked for. It was used across the entire organization from Payroll to HRMS to benefits to employee clocking in and out. Frankly, I felt like ADP sold us a product that was not good for our business.

Pros and Cons

Pros

Self service was good when employees remembered their password.

Cons

It is not intuitive. Keep it simple! Everything about ADP is very difficult.
Have customer service people available on weekends.
Make the report generator easy to use.
Make the set up easy. Everything about ADP Workforce Now is very difficult.

Return on Investment

There was a negative ROI because it ended up that managers spent more time with ADP than what was promised.

Alternatives Considered

Sage HRMS

I am now using Sage HRMS and love it!

Likelihood to Renew

I would never go with ADP again.

Likelihood to Recommend

It is not for a retail environment. Do not use the kiosk in a retail environment. It was more difficult for the managers. ADP sold us on how easy it was going to be. Report generation was difficult.

Comments

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ADP Workforce Now - DON'T BE A SUCKER LIKE ME!

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