Workforce Now's self-service features are great!
July 25, 2019

Workforce Now's self-service features are great!

Colleen Brewer, SPHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP across our entire organization. It has allowed us to use employee self-service for benefit enrollment, employee changes, performance evaluations, and much more. We have employees across the country and this allows them to keep their information updated and decrease errors.

Pros

  • Employee Self Service - This allows our employees to make their own changes. ADP is always updating the mobile ability of WFN so our employees are able to make the changes from anywhere.
  • Dedicated Payroll and Benefits Team - ADP provides us with a dedicated person for both Payroll and Benefits issues.
  • Continuous Updating of WFN - ADP is always asking for feedback to make the system better.

Cons

  • FMLA/LOA/ADA tracking - They do not offer a feature that helps with Leave Management.
  • ACA hours Tracking - We have many part-time employees that do not work every pay period. The ACA module creates an error because the employee missed a payroll instead of just using the total number of hours worked and the number of weeks that have pasted in the measurement period.
  • FMLA and ACA tracking - Considering intermittent FMLA hours are not tracked in the system the ACA module doesn't calculate our employees that were on FMLA correctly.
  • HR team saves time with tasks.
  • Increase communication with multiple locations through one system. Saving time for managers as well.
Our HR team has saved time, but I'm not sure how much. - We have had ADP for 7 years, so our time savings have happened over time as we added/use ADP features. We are currently importing new hires instead of manually entering them into the system. This has saved us about 30 minutes per new hire. On average we have 20 new hires each week. During open enrollment we are no longer entering the benefits elections, the employees are using self-service to make their elections.
It has been great that ADP Workforce Now has been able to grow with us. When we started with ADP we had 500 employees, and we now have 1,600. I know that some industries use different HRIS systems. We are in retail and it has worked well for us.

ADP Workforce Now Feature Ratings

8.0
Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.2
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
8.7
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
10
9.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
9
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
7.6
Performance plans
8
Performance improvement plans
8
Review status tracking
7
Review reminders
8
Multiple review frequency
7
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
8.5
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
8
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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