Item: ADP Workforce Now
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

WorkForce Now is being used across our organization. We strongly encourage our employees to utilize self-service via the ADP Mobile app or log into their account via another device. All of our employees use their ADP accounts to complete their annual benefit enrollments and submit time off requests. Our front line mangers utilize WFN for Time & Attendance, Recruitment, Onboarding. Our executive teams utilize WFN to monitor hours worked, including overtime, time off usage, monitor recruitment efforts, turnover, etc.

Pros and Cons

WFN has the most seamless integration of any payroll system that I have used.
WFN T&A is easy to use by our frontline mangers.
WFN Onboarding makes the new hire onboarding process so much easier.

Setting up Access Profiles for our managers to have access to their direct reports is cumbersome and time consuming.
When needing to adjust Time Off Assignments/Balances, for a date in a previous pay period, the need to go to the Payroll Cycle and Unlock the pay period is burdensome and time consuming.
The set-up for the annual benefit enrollment is a maze. I really feel like this is an area that could be improved upon. We just completed our second annual enrollment in WFN and I still feel like we do not have a good grip on this.

Return on Investment

WFN provides more accessibility and visibility to our managers.
WFN provides more accessibility and visibility to our executive teams.
WFN's seamless integration of recruitment, onboarding, benefits, self-service, termination, benefit carrier file feeds really helps to provide labor related information in a single sources

Scalability

Our company can grow with WFN. The tools, resources, reporting, analytics are invaluable to helping a company achieve their goals and evaluate where they may be having some issues.

Systems Integrated With

None

Alternatives Considered

Proliant, Paychex Flex, Enterprise eTIME, by ADP and ADP SmartCompliance

Many companies say they have seamless integration, provide a wide-array of reporting capabilities to help achieve compliance, company objectives, analytics. In my experience, only WorkForce has been able to say it and bring it to fruition.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

Our payroll customer service representative and HR service representative are exceptionally knowledgeable and can easily resolve our issue. We have multiple ways to access client assistance via phone, chat, or logging a case. For an added change, our employees also have access to ADP MyLife Advisors support which provides expanded hours, multi-lingual support to assist with a variety of questions from how to update their direct deposit to accessing pay and tax history

Likelihood to Recommend

WFN is well suited for mid - large size companies, including those with high turn-over, who have a regional or corporate level teams who oversee multiple locations, have high compliance demands due to their industry or state of operations.

WFN may be too robust and costly for a small company without significant growth in their future.

Workforce Now brings a robust, seamlessly integrated platform

Overall Satisfaction with ADP Workforce Now