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Initial review
June 17, 2019

Initial review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Software Version

USM Anywhere (SaaS)

Overall Satisfaction with AlienVault USM

We use it to offer SIEM solution for us and our clients
  • Centralized dashboard
  • Training
  • Response from sales reps
  • Support is not quickly responded to.
  • Escalation for support takes a lot of steps.
  • API's need to be expanded.
Well suited for SMB businesses. It fits well with ingesting logs from multiple sources. Some of the cons is support. It's easy to submit a ticket, but the escalation process to get someone that knows what they're talking about is drawn out. Their support docs however are good online. It's a good product.