Great for mature companies with an agile background
January 07, 2022

Great for mature companies with an agile background

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apptio Targetprocess

Targetprocess is used for general project management and agile task management. The software support multiple agile methodologies to great extent and is primarily targeted at companies willing to follow the standard concepts closely. We use it to manage larger projects and follow them on various aspects: user stories, tasks, time tracking, issues...
  • Lego-oriented - you build the tool the way you want it to work.
  • Support all agile frameworks (Scrum, SaFe, etc.).
  • Great customer support from the product team.
  • Definitely not user-friendly, painful onboarding.
  • Limited API capabilities with frustrating rules.
  • Weak testing features (issues, test plans, etc.).
  • More transparent project delivery.
  • Tons of reporting and analytics we did not have before.
  • Some "underbaked" features forced us to purchase other tools for testing and budget tracking.
It really depends what you are looking for as a company. Targetprocess is basically a very powerful engine that requires a lot of thinking and maintenance to get a positive ROI. It is nowhere near a plug and play solution that you could present to your teams right away. On that aspect, Jira definitely has an advantage although it does not have a tight integration between all its modules like Targetprocess does. Overall, we do prefer Azure DevOps as it fits our style better and gives you more flexibility.

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Targetprocess is really recommended for companies that are already mature with agile and want to take it to the next step. You can truly build your workflows and automated rules the way your teams need them, there is almost no limits to what you can customize. However it also has a very frustrating user interface and some performance issues.