Streamlined Contract Management with Speed!

We have been using Apttus since 2011 and have not looked back! Before Apttus, we had very old systems and processes in place. With Apttus we have gone completely paper free - no more filing cabinets! We have cut our contract cycle process in half and increased speed and volume of productivity. My favorite part is our reports and metrics. Before Apttus, we had no idea what kind of volumes we were handling, what kind of trends we could see, and important information that we now capture that gives our executive team insight from the contracting world. I can't say enough about all the great changes that have come out of using Apttus with Salesforce.com and EchoSign-- amazing! Because we have been so successful with this product, we have moved other departments on Salesforce.com and integrated their information with ours. The only issue I have had is with technical support. I find them hard to understand because English is their second language, and they speak very technical, so as a non-tech user, I'm not always sure what I am supposed to do to fix the problem. I also find them very slow to respond unless I escalate it each time.